JW Marriott Houston by the Galleria

4.4/5(1.91K Reviews) rating

4 Star Hotel locationPin

Houston, Texas

JW Marriott Houston by the Galleria exterior_detail

150

1/150

About hotel

The magnificent JW Marriott Houston by the Galleria invites you to experience luxury and comfort like never before. With 516 beautifully designed guestrooms, each featuring a plush pillowtop bed and modern amenities such as high-speed internet and cable TV, this 4.5-star hotel guarantees an unforgettable stay. But the JW Marriott Houston by the Galleria offers more than just elegant accommodations. Treat yourself to indulgence with designer toiletries and hair dryers in every private bathroom. Venture out into the lively city and discover iconic attractions like the Galleria shopping mall, or take a short drive to the Houston Zoo or the esteemed MD Anderson Cancer Center. After a day of adventure, unwind in the indoor or outdoor pool while taking in breathtaking views of the city. For those seeking relaxation, the 24-hour fitness center and concierge services are at your disposal. This hotel also caters to business travelers, with a 24-hour business center and conference space available for meetings and events. The express check-in and check-out services ensure a seamless stay. And with a variety of dining options, including the delicious dishes at JW Market and the cozy bar and coffee shop, there's something for everyone. Don't forget about the 24-hour room service and on-site cafe for your convenience. Located near major airports, including Houston William Hobby and George Bush Intercontinental, the JW Marriott Houston by the Galleria offers not only luxury but also convenience. Book your stay at this exceptional hotel, conveniently located at 5150 Westheimer Rd, Texas77056, United States, and discover the best of Houston. JW Marriott Houston by the Galleria room prices are affordable for all travelers, so don't wait to book your stay. Book JW Marriott Houston by the Galleria Online now and embark on a memorable journey filled with luxury, comfort, and convenience. Come and see for yourself what makes this hotel stand out from the rest. The JW Marriott Houston by the Galleria awaits your arrival with open arms.

Highlights

• Located in the upscale neighborhood of Houston (The Galleria) • Within a 10-minute drive of Rice University and Houston Zoo • Close proximity to popular attractions such as The Galleria and Waterwall Park • Luxurious amenities, including an outdoor and indoor pool, 24-hour fitness center, and 24-hour room service • Concierge services and gift shops/newsstands for added convenience • Ideal for both casual and business travelers with 516 well-appointed guestrooms • Easy access to the city's transportation hubs, with Houston Hobby Airport 26.5 km away and Intercontinental Airport 43.4 km away • Options for all budgets with luxury, boutique, and budget hotels in the surrounding area.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

516

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Swimming Pool

Bell staff/porter

Accessible parking

Valet parking

Library

Terrace

Concierge desk

Banking services

Indoor pool

Hiking

Breakfast available

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Swimming Pool

Bell staff/porter

Accessible parking

Valet parking

Library

Terrace

Concierge desk

Banking services

Indoor pool

Activities

Hiking

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Masks are available to guests.

Car recommended.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Destination fee: USD 25 per accommodation, per night.

Service fee: 0.82 percent.

We have included all charges provided to us by the property..

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is recommended for transportation to and from this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Masks are available to guests.

Car recommended.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Destination fee: USD 25 per accommodation, per night.

Service fee: 0.82 percent.

We have included all charges provided to us by the property..

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is recommended for transportation to and from this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

₹22,281

₹24,254

8% OFF

+ ₹3,465 taxes / night

Earn 257 Reward Points

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OPTION 1

Partial Refundable

₹22,281

₹24,254

8% OFF

+ ₹3,465 taxes / night

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Earn 257 Reward Points

Amenities

Location

Westheimer Rd, Houston, Texas, 77056

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Ratings & Reviews

4.4/5

1.91K Ratings

Ryan Johnson

5/5

8 Dec, 2023

While I may have stayed at nicer JW properties , this hotel is incredibly well-maintained and staffed by professional, and competent employees that are quick to help in whatever capacity is needed. The front desk staff could not be more attentive to their guests' needs. I want to specifically call out Allen at the front desk, he really knows how to take care of his guests and is a credit to Marriott's penchant for finding excellent people to run their flagship brands. I would stay here again in a minute because of the extra personal service and professionalism of staff members like Allen. The rooms are incredibly clean and reflect the kind of meticulous attention to details you've come to expect from the JW. Obviously the mattresses are among the best in the hospitality industry.

Tulsy Gabriela

5/5

22 Jan, 2024

Stayed here for a week and it was nice. The room we were in was clean but a little noisy. We were the very last room, opposite the elevators, but for some reason we could hear the elevators going up and down day and night 😬. I won’t fault the hotel or the staff because obviously it can’t be helped but next time I’ll know to request a room far far from the elevators 😅. Even though we were here for work, this location was so perfect for shopping. Unfortunately, the weather was freezing during our stay so going out to explore did not happen. 💯 the MVPs were the valet staff. I felt bad that they had to be out in the cold but was very grateful that they warmed up the car for us when they pulled it up. Breakfast was pretty basic. I’m surprised because most of the hotels have at least egg, potatoes and either bacon or sausage but there were never any potatoes 🥔😫I think I just got used to if I didn’t like anything else, there were at least potatoes… but again, I can’t fault anyone for my picky eating 😅. Overall I enjoyed our stay.

Devon

2/5

5 Nov, 2023

This rating is given due to the way the morning shift manager "greeted" us. While her treatment of I and my wife was far less than respectable, please do not let this rating reflect on the other employees there. The evening front desk personnel were absolutely terrific and even remembered us from a visit several months ago. The restaurant staff were immaculate in their service, treatment of us, and it was easy to see that they genuinely cared about their customers. The Saturday morning manager? If she's there, I don't want to go back to this location.

E&D W.

5/5

2 Dec, 2023

I was having a mediocre stay but I'm glad a said something to the front desk associate (Sybil) who did everything she could to turn my stay into an incredible one. I truly appreciate you Sybil, you went above and beyond to give me excellent service. My family and I are grateful. If you're looking for a convenient, comfortable stay walking distance from the galleria, look no further. My family and I will certainly be back to stay in the future.

Colby Parker

2/5

16 Nov, 2023

We chose to stay near the Galleria because this area is known to be safer than other parts of Houston. The parking garage, however, did not feel safe at all. It was dark, dingy, and anyone could get a ticket to enter (even those who were not guests at the hotel). Once you park your car, you take an elevator to access the hotel. Waiting around for the elevator felt like an eternity, as I was on high-guard checking my surroundings over and over. The hotel room itself was very basic. No coffee maker (you have to pay for coffee downstairs), no microwave, no refrigerator. The mattress was uncomfortable, the comforter was thin and felt like just a sheet. My husband and I both tossed and turned all night. The walls were paper thin and you could hear everything your neighbors said or any time they flushed the toilet. The couple staff members we interacted with were nice, but overall I was not impressed and would not stay here again.

Ryan Johnson

5/5

8 Dec, 2023

Tulsy Gabriela

5/5

22 Jan, 2024

Devon

2/5

5 Nov, 2023

E&D W.

5/5

2 Dec, 2023

Colby Parker

2/5

16 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.