KANSUIRO Annex

Run! Please choose somewhere else with better price and better service. I've never wrote such comment before. This time I was really offended by the service I've received. 1. This place is charging too much: I spent about 160 pounds for a small room even without private bathroom. 2. There are hygiene problem: The pillow of this place is uncomfortable and stink. 3. Staffs at the 環翠樓 別館 were extremely rude， and the service was poor: The short hair guy with glasses receptionist at 環翠樓別館 who dealt with me in the reception was extremely rude for following occasions i) The third party platform failed to book for my breakfast. So I call the restaurant to book it in. Said I'll pay for the breakfast the next day. The girl on the phone said I can discuss about it the next day. In today's morning while I was ready to pay. The short hair glasses guy told me that I could not have breakfast because they ran out of the materials without telling me where else I could have breakfast for. ii)The short hair glasses guy was extremely rude for following locations 1) I wasn't notified about the wifi password as I checked in. So I asked him why don't you tell me the wifi password at the start. He said it's just in the book. You should have found it yourself. 2) I wasn't notified about where is the hot spring and when to use it. So I wasn't able to use the hot spring at all. The guy still forced me to pay for the hot spring tax, which was ridiculous. 3) Whilst I asked the manager for solution, the manager asked the guy to translate for us. Whilst I understand Japanese but I couldn't speak in Japanese. The guy was not translating properly at all. He was defending himself by twisting my meaning and add a lot of explanation for himself. 4) at the end the manager asked the guy to send me and my mom to the bus station. All he did was he vaguely pointed where is the bus stop , then ran away immediately. I had to find the bus station by myself. 5)Whilst I was telling the guy about every awful thing I've encountered in the hotel. Two receptionist guys at the 環翠樓別館mocked me in Japanese. And I could understand all their conversation with my ears. It was extremely disgusting that hotel staffs are behaving at such low manner. If they don't like to be at the service inductory they should have gone to choose other jobs instead being as a receptionist. No one wants to give others a hard time during their travel. However these people really treated me unfair whilst I've paid this money. Suggestions: 1. If you don't want your holiday to be ruined by such unresponsive staff. Please choose else where. This place is not cheap, and with this price you couls found better place than this one. I assume the reason why the owner of the place hire this guy was because they thought they have too much customers that they don't want anymore customers in the future. It's the worst service I've ever received in the Japan. 2. The guy at the 環翠樓 別館might be a bit abnormal, but the manager at the front desk was nice. She even used her money to compensate for the hotspring tax. Whilst thw glasses short hair guy who failed to tell me such information should have paid for it. Only misfortune was that she doesn't speak a lot of English. 3. Please find else where if you cannot accept sharing bathroom with others.