Kempinski Hotel Hangzhou

5/5(7 Reviews) rating

5 Star Hotel locationPin

Hangzhou, Zhejiang

Kempinski Hotel Hangzhou exterior_detail

188

1/188

About hotel

Experience the epitome of luxury and sophistication at our renowned 5-star hotel, located in the bustling city of Hangzhou. Nestled in a prime location just moments away from the airport and major tourist attractions, Kempinski Hotel Hangzhou offers convenience and opulence at its finest. Boasting 344 lavishly designed rooms, each equipped with modern amenities such as a minibar and high-definition flat-screen TV, our hotel offers the perfect blend of comfort and refinement. Every inch of our rooms exudes elegance, providing our esteemed guests with a home away from home. Indulge in a well-deserved pampering session at our luxurious spa, or take a refreshing dip in our indoor pool after a workout at our state-of-the-art health club. Satisfy your taste buds at any of our 3 delectable restaurants, including a rooftop bar with stunning panoramic views. Our hotel also caters to business travelers, with a 24-hour business center and fully equipped conference space. Our dedicated concierge services are at your service, ensuring a personalized and seamless stay. With convenient access to nearby attractions such as the Westlake Culture Plaza, Zhejiang Science and Technology Museum, and the tranquil Xixi Wetland Park, Kempinski Hotel Hangzhou is the perfect choice for both leisure and business travelers. At Kempinski Hotel Hangzhou, we are committed to providing an unforgettable and luxurious experience for our guests. Book your stay with us today and discover the best that Hangzhou has to offer. Reserve your room at Kempinski Hotel Hangzhou online, and enjoy affordable accommodations suitable for everyone. Our address is No.66, Lishui Road, Gongshu District, Zhejiang310015, China, making it easy for you to reach us. Let us make your stay a truly remarkable one.

Highlights

• Convenient location with easy access to airport (37.8 km) and railway station (6.5 km) • Close proximity to popular tourist attractions like Westlake Culture Plaza and Hangzhou Botanical Garden • Spacious and luxurious rooms with modern amenities • On-site spa, health club, and indoor pool for relaxation • Complimentary wireless internet access for staying connected • Excellent on-site dining options including a rooftop bar and coffee shop • Perfect for both casual and business travelers • 24-hour business center and concierge services available • Multiple event and conference spaces totaling over 2000 square meters • Budget-friendly options available at this 5-star hotel.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

326

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Snack bar

Swimming Pool

Accessible parking

Terrace

Concierge desk

Indoor pool

Sauna

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Snack bar

Swimming Pool

Accessible parking

Terrace

Concierge desk

Indoor pool

Sauna

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 10:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 10:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹11,381

₹12,306

8% OFF

+ ₹1,745 taxes / night

Earn 131 Reward Points

Select Rooms

OPTION 1

Refundable

₹11,381

₹12,306

8% OFF

+ ₹1,745 taxes / night

Update Price

Earn 131 Reward Points

Amenities

Location

______, Hangzhou, Zhejiang, 310015

View on Maps

Ratings & Reviews

5/5

7 Ratings

Alex Webster

5/5

23 Nov, 2023

Amazing hotel. The rooms are beautiful and the breakfast area and food on offer is also 5 star. Plenty of places nearby for evening meals as well (blue frog and Korean BBQ place to name a couple). Loved stopping here.

J Y

5/5

3 Jan, 2022

Hot hospitality in cold season! This is the 3rd stay here. The atmosphere is so sophisticated. The entrance is very simple but relaxing with no barrier between reception stuff and guests. my room Deluxe Suite is large enough to get relaxed and well organized. not too many things but the space between things are moderate. At the executive lounge, you can enjoy relaxing and gorgeous time. High-graded cakes are assorted, seat are put inside and at sky garden. If you need stylish stay, it's highly recommendable.

Stéphanie TORCHOT

5/5

11 May, 2023

Amazing experience. Great management,i strongly recommend.

Alex Webster

5/5

23 Nov, 2023

J Y

5/5

3 Jan, 2022

Stéphanie TORCHOT

5/5

11 May, 2023

Amazing experience. Great management,i strongly recommend.

唐瑭

5/5

3 Jan, 2023

Very new hotel, hardware on the first floor, friendly service, executive lounge worth experiencing

益起平安幸福

5/5

18 Sep, 2023

Clean, tidy and bright

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.