Kensington Comfort

1.5/5(18 Reviews) rating

3 Star Hotel locationPin

London, England

1/92

About hotel

Welcome to Kensington Comfort, a luxurious haven for discerning travelers seeking a blend of modern sophistication and historic charm in the heart of London. Located at 5 Prince of Wales Terrace, Kensington, England W8 5PG, United Kingdom, this exquisite hotel offers a unique experience that sets it apart from the rest. With a stay at Kensington Comfort, you'll be within a 5-minute drive of Hyde Park and Natural History Museum, making it an ideal choice for those looking to explore the city's iconic landmarks and hidden gems. The nearest airports, including London City Airport (LCY), Heathrow Airport (LHR), Gatwick Airport (LGW), Luton Airport (LTN), and Stansted Airport (STN), ensure convenient access for travelers from around the world. As you step into Kensington Comfort, you'll be greeted by architectural elegance and interior design that exude luxury and comfort. The 8 individually decorated guestrooms feature kitchens with refrigerators and ovens, flat-screen televisions, and private bathrooms with deep soaking bathtubs and complimentary toiletries. Each room is meticulously designed to provide a relaxing retreat after a day of exploring the city. The hotel's range of accommodations includes luxurious suites and spacious rooms with breathtaking views, ensuring a comfortable stay for every guest. Whether you're a leisure traveler seeking relaxation or a business traveler looking for a productive stay, Kensington Comfort caters to your every need. Indulge in world-class amenities such as a state-of-the-art spa and wellness center, where you can rejuvenate your body and mind. The exquisite dining options celebrate local flavors and international cuisine, offering a culinary experience that delights the senses. The hotel's central location near Kensington High Street, Kensington Gardens, Kensington Palace, Imperial College London, Royal Albert Hall, and Hyde Park provides easy access to the city's top attractions. Explore the Science Museum, Natural History Museum, Portobello Road Market, Victoria and Albert Museum, Olympia Conference and Exhibition Centre, Harrods, Hyde Park Corner, Park Lane, and Marble Arch, all within a short distance from the hotel. At Kensington Comfort, exceptional hospitality and personalized service are at the core of the guest experience. Our dedicated staff ensures that every moment of your stay is memorable, leaving a lasting impression that will make you want to return. Don't miss out on the opportunity to experience the epitome of luxury at Kensington Comfort. Book your stay online now and discover the perfect blend of comfort and elegance in the heart of London..

Highlights

• Conveniently located in London City Centre, just a 5-minute drive from Hyde Park and Natural History Museum • Individually decorated guestrooms with fully equipped kitchens, including refrigerators and ovens • Relax in deep soaking bathtubs and enjoy complimentary toiletries in private bathrooms • Stay entertained with flat-screen televisions and stay productive with desks and microwaves in each room • Housekeeping services available on request for added convenience • Explore nearby attractions such as Kensington High Street, Kensington Gardens, and Kensington Palace within walking distance • Immerse yourself in culture with visits to Imperial College London, Royal Albert Hall, and the Science Museum • Shop at Portobello Road Market or visit the Victoria and Albert Museum for a cultural experience • Close proximity to Olympia Conference and Exhibition Centre, Harrods, and Hyde Park Corner for business or leisure activities • Easy access to major airports including London City, Heathrow, Gatwick, Luton, and Stansted for seamless travel arrangements.

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Smoke-free property

Show all Amenities

General Amenities

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Onsite parties or group events are strictly prohibited.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Events/parties not allowed.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: GBP 150.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Onsite parties or group events are strictly prohibited.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Events/parties not allowed.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: GBP 150.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

Pet Policy

Pets not allowed.

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Amenities

Location

Prince of Wales Terrace, London, England, W8 5PG

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Ratings & Reviews

1.5/5

18 Ratings

Laura Rodd

1/5

23 Nov, 2023

It's a SCAM!!! Not sure why these types of listings exist in Booking or Agoda, but it's a complete scam, ran illegally as the looks of it, no way of contacting them and the doors don't lock! Very dirty, with mold every where, the place looks like it hasn't been maintained nor cleaned in years... It definitely looks like an occupied house, somehow charging tourists as a hotel. A truly horrible experience, the worse place I've ever seen - couldn't stay there out of fear of my health and safety, had to pay for another hotel and never received any response whatsoever from booking nor the hotel.

Ka Ha

1/5

12 Nov, 2023

The establishment lacks proper documentation to operate as a hotel and resembles more of an occupied house. Improper disposal of trash is evident, with waste being thrown onto the street, contrary to clear no-dumping signs. The entrance door to both the property and the rented flat cannot be securely closed. The presence of bed bugs is a significant issue. The furniture appears to be collected from trash, with some items made from cardboard boxes, as visible in the photos. The overall cleanliness of the place is very poor. There are suspicious individuals, likely drug addicts, on the premises at night.

Alexia

1/5

25 Aug, 2023

they gave us a room underground. the place wasn't like the pictures online: it was filthy, small and with a beautiful view of a concrete wall full of trash and pidgeon poop (went there 4 years ago)

Vennensomnisser Nissevenn

1/5

22 Jun, 2020

stay away! it smells bad and the rooms are very bad. the person who welcomed us promised a refund of the room when we couldn't stay there because my son had breathing problems as soon as we got there. have contacted them several times for the reduction I have been promised, without them taking the phone and taking the phone then they say they should get someone to call again or they say I have to wait a bit and sit down wait (where I've waited up to 60 minutes without them coming back in the call, I'll call again they won't answer). Booking.com through which the booking was taken, will not contact them either by mail or telephone.

George Costea

1/5

14 Jan, 2020

I would have given 0 stars if I could. After booking a 2 nights stay with Kensington Comfort Hotel, no clear instructions were given on how to find the property, took me and my girlfriend 3 hours to find it. After finally arriving there, we called the owner to let us in, and he just informed me that the booking has been cancelled by me, when I never did it, so he cannot let us in, even when I oferred to pay for the room one more time. So here we are, stranded in London, the dream trip for my girlfriend ruined, and having to book a room at Royal Hotel paying 220 pe night, since we had no other option - it was almost 10pm. The gentleman on the phone extremely rude, seemed to be laughing in my face when he was giving me the news that I cannot have the room even if I booked it and I have a confirmation email. As expected, no apologies or refund received. Worse experience, ruined my London trip we were looking forward for 2 years.

Laura Rodd

1/5

23 Nov, 2023

Ka Ha

1/5

12 Nov, 2023

Alexia

1/5

25 Aug, 2023

they gave us a room underground. the place wasn't like the pictures online: it was filthy, small and with a beautiful view of a concrete wall full of trash and pidgeon poop (went there 4 years ago)

Vennensomnisser Nissevenn

1/5

22 Jun, 2020

George Costea

1/5

14 Jan, 2020

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.