Koolhouse Porto

Liked · Beautiful building, nicely decorated, a sense of calm which is great to come back to after the activity on the street (the bus stop outside is a blessing, but it does mean people directly outside the front gate. That said, I personally was glad for the bus stop outside for the convenience.) Disliked · I think the cleaner needs a closer inspection. My floor was sandy so I'm guessing they hadn't swept properly. Everything else was fine though.

The room wasn't as advertised. It never said that the room was ground floor with the window facing the street. Thus, it was loud. However, the worst was the fact that the staff didn't answer messages, we had to call them to clarify the issues, and when they answered via messaging then only very late in the evening. As we complained about the room, they said they were fully booked and only very late in the evening at around 10 pm they proposed that we can switch to another hotel with a refund. This was way too late for us. We would have needed to spend the whole next morning to try to find a new place, not knowing if this was even possible. So we were forced to stay. Would have been better to offer this option when I messaged the guy in the morning announcing we were about to board the flight! The second and probably worst thing about this place: it was extremely humid and cold!! There was central heating in the room that didn't work. This explained the small electric heater in the room. We used it at max. capacity but it did little to warm up the room. The blankets were also way to thin for a cold room like that. As we stayed only 2 nights we decided the next morning to endure yet another night as the staff had proven to be unreliable and even if we had complained they wouldn't have given a damn.