La Maltese Caldera Concept

Do not stay here. I am not one to give negative reviews but this was the worst hotel experience of my life and for the sake of other brides and travellers this needs to be shared. I had my wedding ceremony at La Maltese on September 23. I booked their two largest suites (Sept 22-24) one for myself and one for my husband to get ready with our wedding parties on the day of the wedding. I paid the full amount in advance and confirmed multiple times with the manager via email that we indeed have secured the two largest suites as we would need the space for our wedding parties. This booking was also reflected in my wedding contract with La Maltese. Upon checking in the night before the wedding, they gave my husband their smallest room which was tiny and clearly not what I had booked. When I brought this to the attention of the front desk, the manager was unapologetic and told us that the room I had booked and paid for was occupied.. He did not offer us anything to make this right, he simply said he would get us into the larger room the next day before the wedding. He did not refund us the price difference for the night. The way this was handled was wrong, and I am disappointed that such an oversight occurred especially when we are booked these rooms for a wedding and I confirmed the booking multiple times in writing. Now it gets even worse.... I went to take a shower in my suite the night before my wedding day and the shower FLOODED INTO MY ROOM where my wedding dress was hanging and nearly soaked the dress. I managed to save the dress just in time. When I went to the front desk to have someone come address the water issue, the hotel staff looked at me and told me he would not clean it and that I could go to the front desk for towels. When I went upstairs, several staff members were all just sitting around smoking and chatting, yet no one offered to help me with the water issue, so I ended up having to soak it up the best I could with the towels I was given. I can not believe this is how they treat their guests, let alone one of their brides the night before the event. I am disgusted by the service, particularly of the manager. After the ceremony while I was doing wedding photos with my husband, the manager had the audacity to approach me after everything that had happened and asked if we could would move our things out of one of our suites so he could prepare the room for other guests, even though I had paid for the room until the next morning. I am just appalled with the management and overall service at this place. The location and ceremony space were beautiful but everything else was a disappointment. Don’t let the advertisement fool you.

Never again. Great location but hot tubs are cheap and not very well cleaned. showers is not working well, There was a big hole in the wall of the bathroom. And besides, we did not had our room the first night. Manager Invented an excuse to give the room to other guests of a marriage organized in the hotel. For the first night Relocated us in a lower grade hotel with no view. Did not provide any compensation for the lost of privilege. For a room of 600$ CAD/night, we expected much more.