Lindner Hotel Berlin Ku’damm, part of JdV by Hyatt

I recently stayed at this hotel for 4 nights and was extremely disappointed with the housekeeping service. During my stay, I only had my room cleaned once. When the room cleaning was attempted a second time, we were in the room and requested the cleaning staff to return in an hour. Unfortunately, they never did. For the remaining nights, despite placing the "clean the room" sign on our door handle, not only was our room left uncleaned, but the sign was inexplicably flipped to "do not disturb" by someone. On one occasion, when we didn't put out the sign, someone still placed a "do not disturb" sign on our door, which was incredibly frustrating. I have attached a picture for reference. This level of service is unacceptable, especially for a hotel that claims to be 4-star. In reality, based on my experience, I would rate it closer to a 1 or 2-star establishment. The saving grace was the friendly front desk staff, but unfortunately, that does not compensate for the outdated rooms and lackluster service. The only reason I am rating it 1 star is because of its convenient location near a mall and various restaurants. However, I urge the management to address the housekeeping issues promptly to improve overall guest satisfaction.

First of all, they do NOT do the free mini bar if you don’t have your room cleaned thing anymore. Apparently they got rid of it the week before my visit which was around 26th August. The rooms felt slightly cramped, the flooring was carpet (which I personally don’t particularly like in hotel rooms) and the amenities provided was quite disappointing (hand and face soap, shower gel, shampoo and conditioner IN ONE apparently). The service I would say fluctuated quite largely. Some of the team were brilliant and very kind, whereas others would be very dismissive and not helpful at all. The breakfast is decent I would say and they have a nice patio garden area. However, I wasn’t even informed about the gym or other facilities available to me so I had no idea about that even though I was staying there for 12 days. Also the laundry is ridiculously expensive so consider bringing enough spare clothes. The location is nice, there are lots of good restaurants and shopping areas nearby as well as the Berlin zoo a short walk away. Overall, it’s what you’d pretty much expect from a business hotel with a couple downsides that I hadn’t expected. I would probably not pay for a room out of my own pocket.