London Aparthotel

Not clean, mice! I was here on a businesstrip. The first room we got (4 people) was only one bed and a couch, no clean sheets, used Tupperware with food, looked like someone was living there. Turns out they actually do, the owner stood in our room the next day, only underpants. The apartment we got afterward was visibly ok (until you looked under the couch). There was MICE in both the living room and one of the bedrooms, the kitchen was not very inviting to use etc… Wouldn’t recommend overall.

Synopsis The hotel misrepresented all aspects of the hotel rooms, cleaning processes, and maintenance of the hotel The hotel misrepresented the check in procedure: The hotel info states: • Check-in time starts at 9:00 AM • Check-in time ends at 6:00 PM • Minimum check-in age is: 18 • The front desk is open daily from 9:00 AM - 6:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. Our experience: • The door was locked and unresponsive to knocking. o The number provided with the booking confirmation went to voice mail and said that the mailbox was full, and no message could be left. • The door had a paper identifying two phone numbers that “Arrivals” could call. o Both numbers went to voice mail and said that the mailbox was full, and no message could be left. • We called Expedia and described the problem. They called both numbers and any other numbers they may have had available and were unable to make contact with the hotel. o After about an hour, Expedia offered to cancel the reservation because there was no check in available. o At about the same time, another couple trying to check in managed to make contact with the hotel owner via another booking service. At that time, I was able to talk to the owner and he assured us someone would arrive to check us in. • After about a half hour we were shown our room after being required to carry our bags up two flights of stairs because the elevator was inoperative. This was very hard for my wife who has had five joint replacements. o We inspected the room and found that the bathroom ceiling was leaking directly over the toilet and that the toilet floor was rotting because of this. We informed the person showing us the room that this was totally unacceptable, and he agreed. o The person suggested that there was another room, another flight up, and we informed him this was unacceptable unless there was an operating lift. He informed us that there was very little reason to believe that the lift would be repaired during our visit. As a result, we informed him this apartment was unacceptable without viewing it. It is probable that the water leak originated from that apartment and was another reason to avoid it. o We were told that there was a ground floor apartment that was much smaller. We examined it and determined that the small bed was too small and lumpy to the point of being useless. o We were told by the person helping us that the only remaining, available, apartment was in the basement and was not suitable for any extended stay. • We informed the person helping us that we would ask Expedia to cancel our reservation without penalty for nonperformance and he called the owner. The owner asked us to wait five minutes until he arrived. The owner arrived and suggested that only one, larger, first floor apartment remained and might be available but that he needed to check how much we had paid. It became obvious to me that if it was offered it would be at an additional charge and I declined to wait. It was also clear to me that the apartment must be subject to the leak from the floor of the apartment we had been shown. This, and the general disregard of maintenance and cleanliness of the hotel I had observed, contributed to my decision to leave. Our experience: 1. We observed the other couple complain that their room had not been cleaned. o They noted that pieces of clothing from the last guest were present in the room. o The sheets had not been changed. o The floor was dirty. 2. The hotel is old. This is not, in itself, a problem but the hotel is not clean. 3. The hotel did not inspect the rooms for problems prior to check in. 4. The extent of the water damage, nonfunctional elevator, and self-described poor b