Lotte Hotel Hanoi

4.6/5(3.14K Reviews) rating

5 Star Hotel

133

1/133

About hotel

Get ready to indulge in unrivaled luxury and convenience at our exquisite 5-star hotel conveniently situated in the bustling city of Hanoi. Nestled in the vibrant district of Ba Dinh, our prime location offers easy access to the city's most popular tourist spots, including the charming Hoan Kiem Lake and the majestic St. Joseph's Cathedral, just a short ride from our address at No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Vietnam. When you enter our lavish property, you will be welcomed by spacious, chic rooms equipped with mini-bars and LED televisions, ensuring extreme comfort and entertainment. Stay connected with complimentary Wi-Fi and luxuriate in our plush beds, complemented by premium toiletries and the convenience of bidets in our opulent ensuite bathrooms. Indulge in tranquility at our full-service spa or unleash your energy at our state-of-the-art fitness center. Our indoor and outdoor pools beckon for a refreshing dip, while our attentive concierge services are at your disposal 24/7. Discover the vibrant culture of Hanoi by taking a leisurely stroll to popular attractions such as the Vietnam Museum of Ethnology and the iconic One Pillar Pagoda. Our close proximity to various embassies makes us a preferred choice among business travelers, with a well-equipped business center and spacious conference facilities. Satisfy your appetite with an unparalleled dining experience at one of our four restaurants, including the renowned Tim Ho Wan, or unwind with a refreshing beverage at one of our two sophisticated bars. For your convenience, we offer a roundtrip shuttle service to and from Noi Bai International Airport, just 24.3km from our hotel. With exceptional service and a wide array of top-notch amenities, Lotte Hotel Hanoi room prices are perfect for all kinds of travelers seeking affordable yet luxurious accommodations. So why wait? Book Lotte Hotel Hanoi online now and immerse yourself in a unique blend of grandeur and convenience. It's an experience you won't want to miss.

Highlights

• Prime location in the Ba Dinh district, within walking distance of multiple embassies • Luxurious 5-star hotel with 318 air-conditioned rooms, equipped with minibars and LED TVs • Complimentary high-speed wired and wireless internet for business or leisure needs • Indulge in a relaxing spa treatment or take a dip in the indoor and outdoor pools • Close proximity (less than 3 km) to popular attractions such as Hoan Kiem Lake and St. Joseph's Cathedral • Just 24.3 km from Noi Bai International Airport, with airport shuttle service available upon request • Conveniently located near the railway station, making it ideal for business travelers • Variety of dining options, including 4 restaurants and 2 bars/lounges • Additional amenities include a health club, concierge services, and event facilities • Budget-friendly options available for travelers looking for a comfortable stay without compromising on convenience and quality.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

318

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Concierge desk

Banking services

Indoor pool

Sauna

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Concierge desk

Banking services

Indoor pool

Sauna

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a security system.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a security system.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

₹10,034

₹12,695

21% OFF

+ ₹1,554 taxes / night

Earn 115 Reward Points

Flat ₹1,655.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹10,034

₹12,695

21% OFF

+ ₹1,554 taxes / night

Update Price

Earn 115 Reward Points

Flat ₹1,655.50 off included with coupon INTSTAY

Amenities

Location

C_ng V_, Hanoi

View on Maps

Ratings & Reviews

4.6/5

3.14K Ratings

Tat Thanh Le

5/5

28 Jan, 2024

Lotte Center Hanoi is an impressive landmark, seamlessly blending modern design with a range of amenities. The shopping mall caters to diverse tastes, offering a wide array of high-end brands and dining options. The observation deck provides breathtaking views of Hanoi, making it a must-visit for both locals and tourists. The complex's architecture is striking, contributing to the city's skyline. However, some visitors note that the prices in the mall can be on the higher side. Overall, Lotte Center Hanoi stands out as a vibrant destination, but individual preferences may influence the overall experience.

Jason Lockwood

5/5

2 Jan, 2024

This is probably the best value large hotel in Hanoi. Amazingly friendly staff checked us in early. Every part of the hotel seems new, nicely styled and immaculately clean. The rooms are spacious and all the small details are taken care of. An indoor and outdoor pool, gym, facilities. It has 4 good restaurants and it’s on top of a mall. Honestly, I felt this is incredible value - we toook the junior suite and the views were awesome to boot. Thanks Lotte!

Divyaruban Muthusamy

5/5

6 Dec, 2023

Luxury and great hotel to stay.. love IT every seconds.. They have night buffet too which is really fantastic. I Hope can stay again there. They do have indoor and outdoor pool. Breakfast very good too. Fast Check in and Check Out. Value for money. Worth each penny

Kimbo8

5/5

27 Dec, 2023

I stayed in this hotel when I was in Hanoi attending a conference. The hotel is a little away from the conference venue. However, it is located next to the Lotte centre, and Vincom centre is just across the road, so it is still very convenient for shopping and dining. I was staying in a Club Deluxe Room. The room was very specious and I have full access to the club lounge. The days I was not attending the conference, I would have lunch and sometimes dinner at the club lounge. The food was very good and with a lot of options for club lounges. The only bit of inconvenience is that my room was on Level 50. To access it, I had to take a lift to Level 38 and then walked a short distance to a separate lift for access to Level 50.

Albert Chang

5/5

8 Oct, 2023

I'm enthusiastic about returning to this place in the future. The overall experience was exceptional, thanks to the breathtaking views, the attentive staff, the inviting lounge, impeccable cleaning service, and the comfortable rooms. However, it's worth noting that the elevator system can be a tad confusing at times, particularly with the additional residence elevators connected to the hotel. For fitness enthusiasts, be aware that while the gym is well-maintained with daily cleaning, some may find the weights to be a bit sticky for reasons that elude us. Nonetheless, these minor inconveniences don't overshadow the overall positive experience.

Tat Thanh Le

5/5

28 Jan, 2024

Jason Lockwood

5/5

2 Jan, 2024

Divyaruban Muthusamy

5/5

6 Dec, 2023

Kimbo8

5/5

27 Dec, 2023

Albert Chang

5/5

8 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.