Lotte Hotel Hanoi

4.6/5(3.14K Reviews) rating

5 Star Hotel

133

1/133

About hotel

Explore the epitome of luxury and convenience with a stay at our 5-star hotel located in the vibrant Ba Dinh district of Hanoi. Experience the perfect blend of tranquility and accessibility as we are just a short drive away from popular landmarks such as Hoan Kiem Lake and the Ho Chi Minh Mausoleum. Indulge in one of our 318 spacious rooms, elegantly designed and equipped with modern amenities including LED TVs, complimentary Wi-Fi, and plush bedding. Treat yourself to a rejuvenating bath in our deluxe bathrooms featuring lavish tubs, invigorating rain showers, and designer bath products fit for royalty. Discover the nearby international embassies of Korea, Japan, and Australia, or shop till you drop at popular retail destinations like Vincom Center Metropolis and Lotte Center Hanoi. Take a leisurely stroll in the peaceful Thu Le Park or admire the picturesque views of West Lake, just a short walk away. Reinvigorate your mind, body, and soul at our premium spa or stay fit at our health club, outdoor pool, and indoor pool. For our corporate guests, we provide complimentary Wi-Fi, a well-equipped business center, and expansive conference facilities spanning over 13,000 square feet. Indulge in delectable cuisine at any of our four exquisite on-site restaurants, including the renowned Tim Ho Wan, or relax with a refreshing drink at one of our two bars. With the convenience of a roundtrip airport shuttle and complimentary self-parking, your stay with us is effortless and delightful. At Lotte Hotel Hanoi, our ultimate aim is to offer an exceptional and luxurious experience for all our guests, making us the top choice for discerning travelers visiting Hanoi. Book Lotte Hotel Hanoi room prices online and experience the perfect fusion of comfort and convenience in the bustling city. Don't miss our address at No. 54, Lieu Giai St. Cong Vi Ward, Ba Dinh, Vietnam - making it easy for you to reach us.

Highlights

• 5-star hotel located in Ba Dinh, Hanoi, less than 10-minute drive from Hoan Kiem Lake • Airport (Noi Bai Intl.) is 24.3 km away, easily accessible by airport shuttle (surcharge) • Close proximity to popular tourist attractions such as Ho Chi Minh Mausoleum and West Lake • Variety of room options, including 318 air-conditioned rooms with minibars and LED TVs • Full-service spa, outdoor and indoor pools, and health club for relaxation and leisure • Complimentary wired and wireless internet access, perfect for business and casual travelers • 4 on-site restaurants, including Tim Ho Wan, and 2 bars/lounges for dining and drinks • Event planning services and conference space available for business needs • Nearby embassies, shopping center, and park make it convenient for guests • Concierge services, 24-hour room service, and complimentary newspapers for convenience • Free self-parking and facilities measuring over 13,000 square feet for events • Budget-friendly and luxury options available to accommodate all types of travelers.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

318

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Concierge desk

Banking services

Indoor pool

Sauna

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Concierge desk

Banking services

Indoor pool

Sauna

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a security system.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a security system.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

C_ng V_, Hanoi

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Ratings & Reviews

4.6/5

3.14K Ratings

Tat Thanh Le

5/5

28 Jan, 2024

Lotte Center Hanoi is an impressive landmark, seamlessly blending modern design with a range of amenities. The shopping mall caters to diverse tastes, offering a wide array of high-end brands and dining options. The observation deck provides breathtaking views of Hanoi, making it a must-visit for both locals and tourists. The complex's architecture is striking, contributing to the city's skyline. However, some visitors note that the prices in the mall can be on the higher side. Overall, Lotte Center Hanoi stands out as a vibrant destination, but individual preferences may influence the overall experience.

Jason Lockwood

5/5

2 Jan, 2024

This is probably the best value large hotel in Hanoi. Amazingly friendly staff checked us in early. Every part of the hotel seems new, nicely styled and immaculately clean. The rooms are spacious and all the small details are taken care of. An indoor and outdoor pool, gym, facilities. It has 4 good restaurants and it’s on top of a mall. Honestly, I felt this is incredible value - we toook the junior suite and the views were awesome to boot. Thanks Lotte!

Divyaruban Muthusamy

5/5

6 Dec, 2023

Luxury and great hotel to stay.. love IT every seconds.. They have night buffet too which is really fantastic. I Hope can stay again there. They do have indoor and outdoor pool. Breakfast very good too. Fast Check in and Check Out. Value for money. Worth each penny

Kimbo8

5/5

27 Dec, 2023

I stayed in this hotel when I was in Hanoi attending a conference. The hotel is a little away from the conference venue. However, it is located next to the Lotte centre, and Vincom centre is just across the road, so it is still very convenient for shopping and dining. I was staying in a Club Deluxe Room. The room was very specious and I have full access to the club lounge. The days I was not attending the conference, I would have lunch and sometimes dinner at the club lounge. The food was very good and with a lot of options for club lounges. The only bit of inconvenience is that my room was on Level 50. To access it, I had to take a lift to Level 38 and then walked a short distance to a separate lift for access to Level 50.

Albert Chang

5/5

8 Oct, 2023

I'm enthusiastic about returning to this place in the future. The overall experience was exceptional, thanks to the breathtaking views, the attentive staff, the inviting lounge, impeccable cleaning service, and the comfortable rooms. However, it's worth noting that the elevator system can be a tad confusing at times, particularly with the additional residence elevators connected to the hotel. For fitness enthusiasts, be aware that while the gym is well-maintained with daily cleaning, some may find the weights to be a bit sticky for reasons that elude us. Nonetheless, these minor inconveniences don't overshadow the overall positive experience.

Tat Thanh Le

5/5

28 Jan, 2024

Jason Lockwood

5/5

2 Jan, 2024

Divyaruban Muthusamy

5/5

6 Dec, 2023

Kimbo8

5/5

27 Dec, 2023

Albert Chang

5/5

8 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.