Lotte The Residence

4.6/5(3.14K Reviews) rating

4 Star Hotel

1/67

About hotel

Experience the ultimate balance of elegance and affordability at Lotte The Residence, a top-rated 4-star aparthotel located in the bustling city of Hanoi (Ba Dinh). Our prime location offers easy access to popular landmarks, such as the Embassy of the Republic of Korea and Lotte Center Hanoi, making it the ideal choice for both business and leisure travelers. Indulge in the spacious and stylish comfort of our 258 air-conditioned rooms, each featuring modern amenities to enhance your stay. With a fully equipped kitchenette, LCD television, complimentary Wi-Fi, and additional amenities such as a safe and desk, we have everything you need to feel right at home. Our diverse accommodation options cater to the individual needs and preferences of our guests, ensuring a personalized and comfortable stay. Venture out and explore the vibrant city of Hanoi with our hotel's convenient proximity to popular attractions like Thu Le Park and the Vietnam Museum of Ethnology. After a day of sightseeing, unwind in our outdoor pool, sauna, or fitness center. For a truly blissful experience, treat yourself to a massage at our full-service spa or rely on our 24-hour concierge service for assistance with planning your city tour. With our round-the-clock front desk and dry cleaning/laundry services, we strive to make your stay as effortless and enjoyable as possible. Whet your appetite with a sumptuous meal at our in-house restaurant or opt for the convenience of 24-hour room service. Don't miss out on our delicious buffet breakfast, served daily at the restaurant. Conveniently situated near the Hanoi Botanical Garden and the National Museum of Fine Arts, Lotte The Residence offers you a tranquil oasis amidst the bustling city. And with the Noi Bai International Airport (HAN) just 24.2km away, your journey to and from our hotel is both smooth and hassle-free. To top it off, take advantage of our complimentary valet parking service and leave your transportation concerns behind, as you focus on creating unforgettable memories during your stay. Get ready to be pampered and to indulge in the best of Hanoi at Lotte The Residence. Our exceptional service and prime location make for an unforgettable experience. Book Lotte The Residence room prices online and discover the perfect blend of luxury and affordability at our hotel. Nestled at 54 Lieu Giai, Ba Dinh, Vietnam, our hotel is waiting to welcome you with open arms.

Highlights

• Convenient location in Hanoi (Ba Dinh) near major tourist attractions • Steps away from Lotte Center Hanoi and Embassy of the Republic of Korea • Luxurious 4-star aparthotel with air-conditioned rooms and kitchenettes • Relaxing full-service spa offering massages • Outdoor pool, sauna, and fitness center for recreational activities • Close proximity (2.8-2.9 km) to Hoan Kiem Lake and St. Joseph's Cathedral • Complimentary Wi-Fi and concierge services for a hassle-free stay • Dry cleaning/laundry services and 24-hour front desk • Free valet parking for convenience • Delicious dining options at the on-site restaurant and bar/lounge • Perfect for both leisure and business travelers visiting Hanoi • Easily accessible from Noi Bai Intl. Airport (24.2 km) and Hanoi's railway station.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

258

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Bell staff/porter

Valet parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Sauna

Children's Pool

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Bell staff/porter

Valet parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Sauna

Activities

Children's Pool

Food & Beverages

Breakfast available

Services

Gym

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

This property is professionally cleaned.

Professional property host/manager.

Guests must provide proof of COVID-19 vaccination.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Special check-in instructions

The property is professionally cleaned.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

This property is professionally cleaned.

Professional property host/manager.

Guests must provide proof of COVID-19 vaccination.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Special check-in instructions

The property is professionally cleaned.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Pet Policy

Pets not allowed.

₹12,895

₹16,592

22% OFF

+ ₹1,991 taxes / night

Earn 148 Reward Points

Flat ₹2,126.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹12,895

₹16,592

22% OFF

+ ₹1,991 taxes / night

Update Price

Earn 148 Reward Points

Flat ₹2,126.50 off included with coupon INTSTAY

Amenities

Location

C_ng V_, Hanoi

View on Maps

Ratings & Reviews

4.6/5

3.14K Ratings

Tat Thanh Le

5/5

28 Jan, 2024

Lotte Center Hanoi is an impressive landmark, seamlessly blending modern design with a range of amenities. The shopping mall caters to diverse tastes, offering a wide array of high-end brands and dining options. The observation deck provides breathtaking views of Hanoi, making it a must-visit for both locals and tourists. The complex's architecture is striking, contributing to the city's skyline. However, some visitors note that the prices in the mall can be on the higher side. Overall, Lotte Center Hanoi stands out as a vibrant destination, but individual preferences may influence the overall experience.

Jason Lockwood

5/5

2 Jan, 2024

This is probably the best value large hotel in Hanoi. Amazingly friendly staff checked us in early. Every part of the hotel seems new, nicely styled and immaculately clean. The rooms are spacious and all the small details are taken care of. An indoor and outdoor pool, gym, facilities. It has 4 good restaurants and it’s on top of a mall. Honestly, I felt this is incredible value - we toook the junior suite and the views were awesome to boot. Thanks Lotte!

Divyaruban Muthusamy

5/5

6 Dec, 2023

Luxury and great hotel to stay.. love IT every seconds.. They have night buffet too which is really fantastic. I Hope can stay again there. They do have indoor and outdoor pool. Breakfast very good too. Fast Check in and Check Out. Value for money. Worth each penny

Kimbo8

5/5

27 Dec, 2023

I stayed in this hotel when I was in Hanoi attending a conference. The hotel is a little away from the conference venue. However, it is located next to the Lotte centre, and Vincom centre is just across the road, so it is still very convenient for shopping and dining. I was staying in a Club Deluxe Room. The room was very specious and I have full access to the club lounge. The days I was not attending the conference, I would have lunch and sometimes dinner at the club lounge. The food was very good and with a lot of options for club lounges. The only bit of inconvenience is that my room was on Level 50. To access it, I had to take a lift to Level 38 and then walked a short distance to a separate lift for access to Level 50.

Albert Chang

5/5

8 Oct, 2023

I'm enthusiastic about returning to this place in the future. The overall experience was exceptional, thanks to the breathtaking views, the attentive staff, the inviting lounge, impeccable cleaning service, and the comfortable rooms. However, it's worth noting that the elevator system can be a tad confusing at times, particularly with the additional residence elevators connected to the hotel. For fitness enthusiasts, be aware that while the gym is well-maintained with daily cleaning, some may find the weights to be a bit sticky for reasons that elude us. Nonetheless, these minor inconveniences don't overshadow the overall positive experience.

Tat Thanh Le

5/5

28 Jan, 2024

Jason Lockwood

5/5

2 Jan, 2024

Divyaruban Muthusamy

5/5

6 Dec, 2023

Kimbo8

5/5

27 Dec, 2023

Albert Chang

5/5

8 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.