Luna Encantada By Your Best Getaway

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Luna Encantada By Your Best Getaway exterior_detail

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About hotel

Luna Encantada By Your Best Getaway is a luxurious beach hotel located in the heart of Playa del Carmen, Mexico. Just a 4-minute walk from Playa del Carmen Main Beach and a short drive from Quinta Avenida, this hotel offers a perfect blend of modern sophistication and historic charm. The architectural elegance and interior design of Luna Encantada By Your Best Getaway are truly captivating, with lavish furnishings, art collections, and a unique atmosphere that sets it apart as an ideal destination for discerning travelers. The rooms at Luna Encantada By Your Best Getaway are spacious and well-appointed, featuring fully equipped kitchens, private balconies or patios, and modern amenities such as complimentary Wi-Fi. Guests can enjoy onsite massages, an outdoor pool, and easy access to popular attractions like Mercado Playa del Carmen, 3D Museum of Wonders, and Nuestra Senora del Carmen Catholic Church. The hotel also offers convenient amenities including luggage storage, laundry facilities, and free self-parking. Dining options at Luna Encantada By Your Best Getaway include two beach bars where guests can unwind with a refreshing beverage. Whether you're a leisure traveler looking for relaxation or a business traveler in need of a productive stay, Luna Encantada By Your Best Getaway caters to all your needs. Book Luna Encantada By Your Best Getaway online now to experience the ultimate luxury getaway in Playa del Carmen. Address: Calle 6 nte ZFM Col. Centro, E3, QROO77710, Mexico..

Highlights

• Prime location in the heart of Playa del Carmen, just a 4-minute walk from Playa del Carmen Main Beach • Close proximity to Quinta Avenida, a popular shopping and dining destination, within a 5-minute drive • Convenient access to key attractions like Mercado Playa del Carmen, 3D Museum of Wonders, and Calle Corazón • Easy reach to Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church • Short distance to Mamitas Beach, offering a relaxing seaside escape • Well-appointed air-conditioned rooms with fully equipped kitchens and private balconies/patios • Complimentary high-speed wired and wireless Internet access for guests' convenience • Onsite amenities include an outdoor pool and relaxing massages for a rejuvenating stay • Business amenities such as luggage storage, laundry facilities, and an elevator for added convenience • Free self-parking available for guests with vehicles • Dining options at 2 beach bars for a refreshing beverage and relaxation after a day of exploration • Nearest airports include Cozumel Intl. Airport (CZM) at 35.2 km and Cancun Intl. Airport (CUN) at 56.6 km • Preferred airport for Luna Encantada By Your Best Getaway is Cancun Intl. Airport (CUN) for easy travel arrangements.

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Lift/ Elevator

Designated Smoking Areas

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General Amenities

Lift/ Elevator

Designated Smoking Areas

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Special check-in instructions

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

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Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Special check-in instructions

Pet Policy

Pets not allowed.

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Amenities

Location

Playa del Carmen, Quintana Roo, 77710

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All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.