M Apartments & Hotel

3.9/5(18 Reviews) rating

3 Star Hotel

1/44

About hotel

M Apartments & Hotel is a luxurious and sophisticated destination in Kigali, Rwanda, that caters to discerning travelers seeking a blend of modern elegance and historic charm. Located in the heart of the city, this hotel offers easy access to iconic landmarks such as Union Trade Center, Ntarama Church, and Kigali Convention Centre, making it an ideal choice for both leisure and business travelers. The architectural elegance and interior design of M Apartments & Hotel are truly captivating, with lavish furnishings, art collections, and a unique blend of modern sophistication and historic charm that create an inviting atmosphere for guests. The 116 air-conditioned rooms feature minibars, flat-screen televisions, private furnished balconies, and complimentary wireless Internet access, ensuring a comfortable stay for every guest. The private bathrooms with rainfall showerheads and complimentary toiletries add a touch of luxury to the accommodations. Guests can pamper themselves with onsite massages, enjoy complimentary wireless Internet access, and make use of concierge services to enhance their stay. The hotel also features a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk for added convenience. With facilities measuring 2000 square feet, including a conference center, M Apartments & Hotel is an ideal venue for hosting events and meetings. Dining options at the hotel include The Restaurant, a coffee shop/cafe, and a bar/lounge where guests can enjoy delicious meals and drinks. A complimentary buffet breakfast is served on weekdays and weekends, ensuring a great start to the day for all guests. The state-of-the-art spa and wellness center at M Apartments & Hotel offers a range of rejuvenating treatments and services, while the exquisite dining options celebrate local flavors and international cuisine. The personalized service and exceptional hospitality at M Apartments & Hotel leave a lasting impression on every guest, with memorable moments that make for a truly unforgettable stay. Whether you're seeking relaxation or a productive stay, M Apartments & Hotel is the perfect choice for your next visit to Kigali. Book M Apartments & Hotel online now to experience the ultimate in luxury and sophistication in the heart of Rwanda's vibrant capital city..

Highlights

• Conveniently located in Kigali, M Apartments & Hotel is just a 5-minute drive from Union Trade Center and Ntarama Church. • The hotel is situated 2.9 miles (4.6 km) from Kigali Convention Centre and 2.5 miles (4.1 km) from Kigali Genocide Memorial Centre. • 116 air-conditioned rooms with minibars, flat-screen TVs, and private furnished balconies for a comfortable stay. • Stay connected with complimentary wireless Internet access and enjoy cable programming for entertainment. • Relax in private bathrooms with showers, rainfall showerheads, and complimentary toiletries. • Nearby attractions include Union Trade Center, Kigali Heights, and Kigali Genocide Memorial Centre. • Enjoy amenities such as onsite massages, complimentary Wi-Fi, and concierge services. • Additional features include gift shops/newsstands and a communal living room for relaxation. • Business amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. • Host events in the hotel's conference center measuring 2000 square feet (186 square meters). • Indulge in delicious meals at The Restaurant or grab snacks at the coffee shop/cafe. • Start your day with a complimentary buffet breakfast served on weekdays and weekends. • Nearest major airport is Kigali (KGL-Kigali Intl.) located 10.8 km (6.7 mi) away.

Quick Facts

Check-In

12:30 PM

Check-Out

2:00 PM

Rooms

116

Popular Amenities

24-hour front desk

Lift/ Elevator

Shops and commercial services

Bell staff/porter

Accessible parking

Designated Smoking Areas

Concierge desk

Children's Pool

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Shops and commercial services

Bell staff/porter

Accessible parking

Designated Smoking Areas

Concierge desk

Activities

Children's Pool

Business

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 8:30 AM to 10:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Masks are compulsory at the property.

No cribs (infant beds) available.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 8:30 AM to 10:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Main Ave, Kigali

View on Maps

Ratings & Reviews

3.9/5

18 Ratings

Andranik

5/5

25 Aug, 2023

VERY nice apartment complex. I've lived at apartment complexes where it felt like I was beholden to the management or couldn't bring up issues without it being a whole thing. M is totally opposite, anytime I have had an issue or question the management team goes out of their way to help me in a very timely manner. They also have really convenient climate controlled motorcycle parking in building.

Kristina Bartholomew

2/5

25 Sep, 2023

During our move out inspection the landlord stated that it was in very good condition and that we would get most of our $750 deposit back. We signed a form that he wrote up saying “good condition, standard cleaning only”. Today we received a check for $89 that included an invoice from their cleaning crew for $540 deducted from the deposit. Not sure why we were told we’d get most of our money back, a bit of a let down after being given higher expectations from the landlord himself. We enjoyed living here despite the broken drain above our bedroom that flooded our apartment twice in three years. Oh well I guess, this is what we have come to expect from landlords in this time period 🥲 overall, it was a pretty good building to live in, just a few disappointments sprinkled in.

Hani El Hajj

4/5

13 Jul, 2019

Great facilities (i.e. roof terrace and gym, easy access to the shopping mall). Compared to other hotels in downtown Spokane, we felt it was worth the pay. We had an issue with the key but the person who was in charge there (Connie) was very helpful. The appartment was well kept too. The only critical drawback though, was finding a safe parking, we had our car's back glass broken for an attempt of theft on the first night at the nearby ABM public parking!

Zsanett Sherlock

3/5

5 Aug, 2019

Great location and straightforward check in. The apartment was lovely! Fully functioning kitchen, walk in closet, washer and dryer! The fold out couch was a good size and comfortable for what it was. Everything was fairly clean, however, there some cleaning supplies left out in the bathroom. One downside was that I was not notified that I would not be provided with a second fob since it was being repaired. This was an issue since there were 3 of us staying in the apartment. To have an extra would have been helpful.

Andranik

5/5

25 Aug, 2023

Kristina Bartholomew

2/5

25 Sep, 2023

Hani El Hajj

4/5

13 Jul, 2019

Abigail Chase

5/5

12 Jul, 2023

Wonderful experience living at the M, such a friendly staff who values communication and creating a great place to live. Maintenance requests are no big issue and with beautiful amenities like a gym, terrace and yoga studio I’m sad to be leaving. Thank you for such a great home the past 2 years ❤️

Zsanett Sherlock

3/5

5 Aug, 2019

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.