Makati Palace Hotel

3.9/5(1.26K Reviews) rating

3 Star Hotel

107

1/107

About hotel

Located at No.5011 P Burgos St Corner Caceres, Street, Manila1210, Philippines, the Makati Palace Hotel offers affordable and comfortable accommodations suitable for all types of travelers. Book Makati Palace Hotel online to secure your stay and experience the luxurious amenities and prime location that the hotel has to offer. With 182 elegantly-furnished rooms, each featuring a spacious Tempur-Pedic bed and modern electronics like flat-screen TVs and wireless Internet access (surcharge), the hotel ensures a pleasant and relaxing stay. Freshen up with the complimentary toiletries and bidets in the sleek bathroom, and wake up refreshed after a peaceful night's sleep. Take advantage of the hotel's various leisure facilities, including a refreshing outdoor pool, a state-of-the-art fitness center, and a helpful concierge service. The hotel also has 7 meeting rooms and a well-equipped business center, making it the perfect choice for organizing successful events. Indulge your taste buds with mouth-watering dishes at Caesars Coffee Shop or unwind with a drink at the cozy bar/lounge. For those who prefer to dine in their room, room service is available. Start your day off right with a delicious breakfast buffet at the on-site cafe. For a stress-free stay, make use of convenient amenities like dry cleaning/laundry services, complimentary newspapers in the lobby, and free self-parking. You can also take advantage of the roundtrip airport shuttle (surcharge) to easily arrive at and depart from Ninoy Aquino International Airport, which is only 12.9 km away. Immerse yourself in the heart of Makati and enjoy a fantastic stay at the Makati Palace Hotel. Book Makati Palace Hotel online to secure your affordable and comfortable accommodations today.

Highlights

• Centrally located in the heart of Makati • 3-minute drive from Ayala Center and 9 minutes from SM Mall of Asia • Within 8 km from Newport World Resorts and Rizal Park • 182 air-conditioned rooms with Tempur-Pedic beds • Easy access to popular attractions such as Power Plant Mall and Ayala Triangle Gardens • Close to shopping destinations like Greenbelt Shopping Mall and Glorietta Mall • Proximity to embassies and business hubs for business travelers • Outdoor pool and fitness center for leisure activities • On-site restaurant and bar/lounge, with room service available • Business center and 7 meeting rooms for events • Airport shuttle and free self-parking for convenience • Complimentary newspapers in lobby and dry cleaning/laundry services provided • Wi-Fi available (surcharge) throughout the hotel • Perfect for both casual and business travelers

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

182

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Snack bar

On-Site parking

Concierge desk

Banking services

Children's Pool

Breakfast available

Airport shuttle service

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Snack bar

On-Site parking

Concierge desk

Banking services

Activities

Children's Pool

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Protective clothing is available to guests.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 60.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Contactless check-out is available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times: Monday - Sunday: 6:00 AM - 5:30 AM. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Protective clothing is available to guests.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 60.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Contactless check-out is available.

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

P Burgos, Makati, 1210

View on Maps

Ratings & Reviews

3.9/5

1.26K Ratings

lennel molina

1/5

8 Dec, 2023

I recently had a dreadful experience at Makati Palace Hotel. The elevator is a nightmare – it's damaged, doesn't display floor numbers, and feels downright scary to use. Cockroaches roamed freely, and the air conditioning was more of a warm breeze than a cool relief. The receptionists lacked basic courtesy, and their p system glitches caused endless stress with bookings. The outdated facilities only added to the disappointment. To make matters worse, they insisted on payment due to their inability to locate our booking because of their system glitches. The customer service was disaster, especially Cathy, the unapologetic supervisor. It's safe to say, this is the worst hotel experience I've ever had. Even the bidet was damaged, and the phone system took an eternity to connect with anyone. A stay here is a recipe for frustration and regret.

Low Key

4/5

6 Dec, 2023

The elevator experience can get confusing. There was a leak from the ceiling inside the bedroom. The maintenance responded promptly and got this fixed. The audio on 3rd floor event hall needs upgrading. The hotel feels ancient but the furnitures, lights, and appliances are of quality and up to date. They have a limit on the drinking glasses. You must bring your own form of dehydration. I think pets are allowed as I heard barking in one unit. The exterior facade looks great although the street is filled with bars and foreigners, you know. It took me an hour to reach this place going from Quezon City. Overall 4 out of 5 stars.

Philippa Williams

1/5

20 Nov, 2023

AVOID this hotel. Cockroach and other small insects infested! We checked in and the process was extremely slow and laborious, there was only one lady on reception and about 15 guests trying to check in, when we finally got seen to after about 20-25 mins we still didn’t have our rooms and were asked to sit and wait for an indefinite timeframe. Then after about another 15 minutes we finally got the keys to our room. We were taken to our room by the only helpful person around the bellboy. The lifts took a long time and there was no display in the lifts to say what floor you were on. The rooms were very old, dirty and smelly. We were not happy with the rooms as they did not reflect what was advertised on the website. We went to reception and paid to upgrade to the “renovated” rooms. Whilst these initially looked better they were far from clear, there were balls of hair and dust everywhere, when I walked in the room I was instantly greeted by a cockroach. I thought it might be a one off but as I walked through the room more roaches appeared and other small insects that were biting. The final straw was when I sat on the bed and a cockroach joined me in there too! I did not stay the night and checked out into another hotel. The staff did not care less and looking at the reviews they have made no attempt to improve the cleanliness and hygiene in this hotel. There are many other much nicer hotels around for no additional cost.

tidewater credit

1/5

18 Dec, 2023

Just wanted to say the staff is incompetent, and the manager with the missing teeth could not be told she was wrong about anything. The other receptionist was great. Bellboy helped me out. Check in was horribly slow, took almost 2 hours and I still had to pay an early check in fee.. Room was horrible, probably killed 10 roaches. Sink was dirty and I was hotter with the AC on than off.

Quen Mosier

1/5

18 Oct, 2023

We checked in to this hotel for 3 nights. But checked out on the 2nd day because we couldn't stand the cockroaches we are seeing crawling everywhere in the room. Everytime my toddler ran around the room his feet turns black. So it seems like they don't vacuum shampoo their carpets. Services and staffs are good. Security is strick. But we want to live comfy in our room without worrying about these insects.

lennel molina

1/5

8 Dec, 2023

Low Key

4/5

6 Dec, 2023

Philippa Williams

1/5

20 Nov, 2023

tidewater credit

1/5

18 Dec, 2023

Quen Mosier

1/5

18 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.