Malmaison London

4.2/5(904 Reviews) rating

4 Star Hotel locationPin

London, England

1/69

About hotel

Welcome to Malmaison London, the epitome of sophistication and convenience. This luxurious 4-star hotel, located at 18-21 Charterhouse Square, EnglandEC1M 6AH, United Kingdom, is the perfect base for exploring the vibrant city. With iconic landmarks such as St. Paul's Cathedral and The British Museum just a short distance away, guests can immerse themselves in the rich history and culture of London. But that's not all, Malmaison London offers 97 spacious and stylish guestrooms, each equipped with top-notch amenities including flat-screen TVs and complimentary Wi-Fi. The private bathrooms feature premium toiletries and hairdryers for an extra touch of indulgence. Unwind in the hotel's fitness center or take advantage of concierge services to ensure a stress-free stay. With complimentary Wi-Fi throughout the hotel, guests can easily stay connected. And when it comes to dining, Malmaison London has something for everyone. Savor mouth-watering French cuisine at Chez Mal, an elegant brasserie with a bar and lounge, or opt for the convenience of 24-hour room service. For business travelers, the hotel offers conference space and dry cleaning services. Malmaison London offers affordable accommodations suitable for a variety of people. With its prime location, luxurious amenities, and impeccable service, this hotel is the perfect choice for both business and leisure travelers. So why wait? Book Malmaison London online now and embark on an unforgettable urban adventure.

Highlights

• Centrally located 4-star hotel near St. Paul's Cathedral • Easy access to landmarks like The British Museum and London Bridge • Modern guestrooms with complimentary Wi-Fi and entertainment options • Walking distance to popular attractions and financial district • Close proximity to multiple airports (12.6 km from London City Airport) • Relax and stay fit with on-site fitness center • Business amenities and event space available for meetings • Enjoy French cuisine at on-site restaurant and bar

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Concierge desk

Breakfast available

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Concierge desk

Food & Beverages

Breakfast available

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Green Tourism Program.

Property is not currently implementing any enhanced cleaning measures.

Cashless transactions are available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Pet Policy

Service animals are allowed.

Pets allowed.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Only dogs are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Green Tourism Program.

Property is not currently implementing any enhanced cleaning measures.

Cashless transactions are available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Pet Policy

Service animals are allowed.

Pets allowed.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Only dogs are allowed.

₹30,777

₹35,637

14% OFF

+ ₹6,056 taxes / night

Earn 368 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹30,777

₹35,637

14% OFF

+ ₹6,056 taxes / night

Update Price

Earn 368 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Charterhouse Square, London, England, EC1M 6AH

View on Maps

Ratings & Reviews

4.2/5

904 Ratings

C K

5/5

12 Jan, 2024

Beautiful building outside, inside was inviting and comfortable. Stayed in club deluxe room and size was very good for London and good value. Breakfast was excellent. Staff very friendly and helpful. One star taken off room because bed was not actually a king size bed, was two singles pushed together.

D BW

5/5

22 Jan, 2024

Stayed in a fee Malmaison hotels this the best one for number of reasons. Staff very friendly and accommodating. Good location about 25 - 30 minutes walk to trafalgar Square. Room was fantastic by far the best we have Stayed in makes a couple of others look a bit tatty and past their best.

Greg Eden

4/5

27 Dec, 2023

Decent rooms, was actually relatively cheap (for London) on the day I booked. Breakfast is merely ‘OK’ and not worth the high price. British hotels even middle / upmarket ones like Malmaison seem to be skimping on breakfast quality whilst simultaneously screwing up the price £25… Love this part of London. Lots to like about free parking in a bay just outside the hotel entrance.

Bob JOE

4/5

26 Jan, 2024

Is it worth the high price tag? Maybe ... This hotel is located in a good location, in a beautiful building, and the staff are really lovely. The rooms themselves are really nice and were clearly decorated to a high standard once upon a time. However, for the price, I was expecting some more facilties like a mini fridge. The bathroom is also really nice and decorated to a high standard. However, I am not keen on clouded glass doors dividing the rooms. Sadly, I could have also had a better shower standing in the rain outside with the lack of water pressure ... Even though everything was initially decorated really well, they really needed to do some upkeep as it was a bit tatty in areas of the room. The basic breakfast was quite disappointing, so I upgraded ... for which was really nice and cooked very well, but not worth the £25 upgrade price. Would I return ... they really need to have a look and compare themselves to NYX, for which is my favourite hotel in Holborn. That is the level Malmaison should be at for the price tag they set. The biggest positive though ... this was the best sleep I have ever had in any hotel, as their beds are just so comfortable, and this easily tips the balance for me.

Steve Bintley

4/5

4 Dec, 2023

Located adjacent to the park this is a very quiet hotel offering a comfortable stay. The reception area has a sophisticated and welcoming vibe, with the two lifts getting you to the accommodation floors quickly. Our room was on the second floor, and although the views over the adjacent buildings weren’t great it reminded silent throughout. The bed was a good size and comfortable, the desk practical and although no separate arm chair there were a couple of stools next to a coffee table. Good lighting options but only USB sockets next to the bed. The air-conditioning wasn’t the best but it was nice that both the windows could be opened for fresh air. The bathroom was huge with lots of storage space and a very spacious shower. Towels were decent enough, as were the provided toiletries. The decor made the room cosy and was more unique than standard hotels at a similar price point. I would certainly stay here again.

C K

5/5

12 Jan, 2024

D BW

5/5

22 Jan, 2024

Greg Eden

4/5

27 Dec, 2023

Bob JOE

4/5

26 Jan, 2024

Steve Bintley

4/5

4 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.