Mama Shelter Lisboa

4.5/5(1.58K Reviews) rating

3 Star Hotel locationPin

Lisbon, Lisboa Region

241

1/241

About hotel

Are you ready to experience the vibrant pulse of Lisbon? Look no further than Mama Shelter Lisboa, conveniently situated at Rua do Vale de Pereiro 191250-270, Portugal. Boasting 130 well-appointed rooms, complete with LCD TVs and complimentary Wi-Fi, this contemporary hotel is perfect for all types of travelers. Get your day off to a great start with a sumptuous buffet breakfast at our in-house restaurant before embarking on your Lisbon adventure. From the opulent shops and historical landmarks on Avenida da Liberdade to the Medeiros e Almeida Museum and National Museum of Natural History, all of Lisbon's must-visit destinations are just a stone's throw away. Take a leisurely stroll or hop on a public transportation, all easily accessible from our prime location. After a day of exploration, unwind and relax in the cozy comfort of your room with complimentary Wi-Fi, or let our attentive concierge service take care of your every need. For business travelers, we also offer dry cleaning and laundry services, a 24-hour front desk, and a convenient elevator to make your stay hassle-free. Don't wait any longer - book your stay at Mama Shelter Lisboa today and discover the wonders of Lisbon from the heart of the city. Trust us, with our unbeatable location, top-notch amenities, and affordable Mama Shelter Lisboa room prices, you'll have an unforgettable experience. Book Mama Shelter Lisboa online now and get ready to create unforgettable memories in Lisbon.

Highlights

• Centrally located in Lisbon City Center • 130 air-conditioned rooms with LCD televisions • Complimentary WiFi • Within 10-minute drive of Rossio Square and Coracao de Jesus (0.1km) • Close proximity to famous tourist attractions such as Commerce Square and Castle of São Jorge (2.8km and 3.1km respectively) • Convenient for both casual and business travelers • Close to main transport hubs - 10.6km from Humberto Delgado Airport and 20km from Cascais Airport • Convenient amenities including complimentary WiFi and concierge services • Business amenities including dry cleaning/laundry services and 24-hour front desk • 2 on-site restaurants and a bar/lounge • Buffet breakfasts available daily (fee applies)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

130

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Concierge desk

Breakfast available

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Concierge desk

Food & Beverages

Breakfast available

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Clean & Safe (Portugal).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age..

We have included all charges provided to us by the property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Only dogs and cats are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Clean & Safe (Portugal).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age..

We have included all charges provided to us by the property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Contactless check-in and contactless check-out are available.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Only dogs and cats are allowed.

₹18,568

₹20,187

8% OFF

+ ₹1,283 taxes / night

Earn 198 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹18,568

₹20,187

8% OFF

+ ₹1,283 taxes / night

Update Price

Earn 198 Reward Points

Amenities

Location

R do Vale de Pereiro, Lisbon, Lisboa Region, 1250-270

View on Maps

Ratings & Reviews

4.5/5

1.58K Ratings

JSS

4/5

27 Jan, 2024

We didn’t stay at the hotel. We just went there for dinner. The place itself is in a very good location which is a short walk from the metro station. Loved the entire place and the view from the rooftop. Unfortunately we waited more than an hour for our food. Even though we were the first ones to arrive because our reservation was at 7pm. The restaurant got full easily and we were seated next to where the live band was and me and my friends almost couldn’t hear each other. The food was alright. Not amazing. But it was okay. I would say all in all, you can find better restaurant options with better service if you are willing to pay 30-40€ per person.

Miranda

4/5

10 Jan, 2024

Excellent location. The staff very friendly and helpful! Ali at the restaurant service was exceptional! Food at restaurant very good, breakfast also good but not as much as in two other Mama Shelter hotels that we have been before. Rooms very very small (we had a medium because there was no larger availability). In the room there was no mini fridge and a pair of slippers would be appreciated. Very good toiletries and nice shower. Also very clean room!

Geoff Peret

5/5

25 Dec, 2023

Love the place, the room design, the ambiance, and it is super well located. Staff at the reception is awesome! Always very helpful. Good food at the restaurant. The only negative point to me (and this is not improving unfortunately) is the service during breakfast. Some of the restaurant staff (manager included) are not super friendly and the worst is the timing: breakfast closes at 10:30am and they don't let people take food or coffee after that time. They make noise when cleaning up while there is still people having breakfast, and the experience is bad at the end. During weekends, this is purely not acceptable. Or at least there is a way to communicate to customers. I have seen some customers getting hungry and almost in a fight with the staff. Really not the experience we want the have. This is too bad since the hotel is awesome!

Leigh Russell

5/5

7 Dec, 2023

The hotel itself is super quirky, really unique. The first impressions at the front desk were really friendly, informative & helpful. The rest of the experience was consistent throughout. The bar & restaurant was the place to be on an evening, always something going on. The staff were second to none. It made our experience all the more special. Food was lovely, great variety of drinks. The room and public areas of the hotel were always really clean and tidy. The location is ideal, not even 5 minutes walk to the nearest metro, and links you to the train stations and other landmarks in Lisbon. Also, for festive visitors - the Winter Wonderland is also not even 5 minutes away. I can't fault it and will 100% stay again! Had an absolutely amazing time

GEOFFREY GIBBS

4/5

19 Oct, 2023

Nice hotel with very good facilities and rooftop bar. Clean and well equipped but service throughout was indifferent at best. When we booked we were supposed to get an upgrade if available and a welcome gift in the way of a fruit basket (as were advised by the front desk). Upgrades never mentioned so assume they were fully booked and the fruit basket never came, even though we followed up the next day. Service at downstairs bar and rooftop patio was minimal so we chose to eat and drink elsewhere.

JSS

4/5

27 Jan, 2024

Miranda

4/5

10 Jan, 2024

Geoff Peret

5/5

25 Dec, 2023

Leigh Russell

5/5

7 Dec, 2023

GEOFFREY GIBBS

4/5

19 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.