Mandarin Oriental, Santiago

4.6/5(3.34K Reviews) rating

5 Star Hotel locationPin

Santiago, Santiago

Mandarin Oriental, Santiago exterior_detail

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About hotel

Discover the epitome of luxury and exceptional hospitality at our prestigious 5-star hotel, the Mandarin Oriental Santiago. Situated in the bustling city of Santiago and conveniently located in the Las Condes neighborhood, our hotel offers easy access to popular attractions including the Parque Arauco Mall and the family-friendly KidZania Santiago. Perfectly situated near the financial and commercial districts, our hotel is the ideal choice for both leisure and business travelers. Indulge in a truly luxurious stay in our lavish and expansive guestrooms, equipped with modern amenities such as flat-screen TVs, fully stocked minibars, and high-speed Wi-Fi. Treat yourself to our premium complimentary toiletries and enjoy the peacefulness of your own private sanctuary. Exploring the city is a breeze with our prime location near major highways and efficient public transportation options. Immerse yourself in the local culture as you visit nearby museums, parks, and shopping centers. Ski enthusiasts will be delighted with our close proximity to the pristine slopes, perfect for an exhilarating day on the snow. In addition to our unbeatable location, we take pride in offering our guests an unparalleled range of amenities and services for a truly unforgettable experience. Take a dip in our seasonal outdoor pool, stay connected with our seamless wireless internet access, and let our dedicated concierge team assist with planning your activities. Our versatile event spaces and excellent catering services are perfect for hosting both business meetings and social events. Satisfy your taste buds with delectable Italian cuisine at our on-site restaurant, Senso, or enjoy a signature cocktail at our stylish bar or poolside bar. For a more intimate dining experience, indulge in our 24-hour room service. From unparalleled hospitality to luxurious amenities, the Mandarin Oriental, Santiago offers affordable accommodations suitable for all types of travelers. Make your home away from home at our hotel, located at Kennedy Avenue #4601, Region Metropolitana1025, Chile. Our dedicated team is committed to providing exceptional service and ensuring that all your needs are met. Book your stay with us online at affordable Mandarin Oriental, Santiago room prices today.

Highlights

• 5-star luxury hotel near Parque Arauco Mall • Walking distance to KidZania Santiago • Easy access to Clinica Alemana and Costanera Center • Ski slopes and seasonal outdoor pool available • WiFi and concierge services provided • Business amenities and conference facilities available • 2 onsite restaurants and 24-hour room service • Complimentary toiletries and hairdryer in private bathrooms • 310 guestrooms with minibars and flat-screen TVs • Close proximity to Los Leones Golf Club and other attractions • Limo/town car service and free self parking • Airport shuttle available (24.9 km from Santiago Intl. Airport)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

310

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Bicycle rentals

Baby Sitting / Child Services

Children's Pool

Hiking

Breakfast available

Transportation

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Bicycle rentals

Activities

Baby Sitting / Child Services

Children's Pool

Hiking

Food & Beverages

Breakfast available

Services

Transportation

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Masks are compulsory at the property.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property..

The seasonal pool will be open from September to March..

Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 18.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Only dogs are allowed.

Pet max weight (per pet) in lb is 40.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Masks are compulsory at the property.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

The seasonal pool will be open from September to March..

Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 18.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Only dogs are allowed.

Pet max weight (per pet) in lb is 40.

₹37,434

₹39,724

6% OFF

+ ₹0 taxes / night

Earn 374 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹37,434

₹39,724

6% OFF

+ ₹0 taxes / night

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Earn 374 Reward Points

Amenities

Location

Las Condes, Santiago, Santiago, 1025

View on Maps

Ratings & Reviews

4.6/5

3.34K Ratings

Annie

5/5

20 Jan, 2024

My husband and were travelling SA and stayed here for a couple nights in Dec. of 2023. Beautiful property. Resort-like feel. Five star service and quality, from the moment we entered. We wish we could have stayed longer!

Zakhar Ivanisov

2/5

14 Jan, 2024

This is not a 5 star hotel. While the lobby is quite nice and the rooms are decent, we found a few things that would be unacceptable for most 5 star hotels during our stay. The room was unpleasantly warm, especially at night. Upon our call to the guest service, maintenance people showed and opened up part of the ceiling in the bathroom area where the AC system was located. We left the room and didn’t come back until late at night. To our surprise, we found that the ventilation filters were cleaned right in the only sink leaving a layer of dust there that no one cared to clean. The vanity and floor in the bathroom and hallway were covered with it too. I had to clean it myself to make sure we could actually use the bathroom as it was already well into the night. Next day before checkout, we stopped by the reception and talked to the manager, who thanked us for the feedback and said there was some sort of confusion. He told us the cleaning crew manager would follow up with an email. We got an email from the manager shortly after thanking us for the feedback and apologizing. No one asked if the room still needed to be cleaned though or if there was anything they could do. In addition, we found the service at the pool was slow and the food at the restaurant, except for breakfast, was just ok (though the restaurants staff was great).

Rob Clark

3/5

26 Jan, 2024

The AC was not working, and seems all rooms had this problem. It was way too hot. Luckily we only had the room for a few hrs as we caught a plane same night. Sleeping would have been uncomfortable. I am assuming this was a fault that had not been rectified the day we visited.

Pedro Espinosa Martínez

3/5

30 Jan, 2024

In my experience at the Mandarin Oriental in Santiago de Chile, room 1411, from January 10th to 13th, I'd like to highlight some additional points. On the positive side, the attention at the Italian restaurant, especially from Javiera, was outstanding. Additionally, the variety and promptness of the in-room dining service were remarkable, particularly with the eggs benedict from the buffet. The concierge service proved to be fast and efficient, although at times, the staff seemed to operate at a slower pace. Overall, they managed to create a welcoming atmosphere that made me feel at home. However, the negative aspects persist. Waiting times at reception for check-in and check-out were noticeable. Common areas in the hallways needed renovation, displaying poorly maintained areas. Both loungers and towels in the pool area showed signs of wear. The glass in common areas and the large glass facade were noticeably dirty, impacting the visual quality of the surroundings. Additionally, I observed broken tiles at the entrance of the revolving door connecting the garden to the lobby, which could pose a safety hazard. Cobwebs in the room lamp and the prolonged presence of the in-room dining service cart in the hallway for almost ten hours were aspects that affected overall comfort. The poorly adjusted shower door gasket led to issues with water leakage. I also noticed that the uniforms of the concierge staff were poorly ironed and with dirty shoes, impacting the professionalism image of the establishment. Considering these aspects, and despite the efficient in-room dining service, the evaluation remains at 3 out of 5, limited by the inconveniences found in a Mandarin Oriental caliber hotel.

Test air

3/5

31 Aug, 2023

I am very disappointed with this hotel. It claims to be a five-star hotel, but it does not live up to its reputation. The website does not mention that they are undergoing renovations, which are noisy and inconvenient. The customer service is terrible and the hotel room lacks basic amenities. I would not recommend staying there or wasting your money. There are many four-star hotels in Santiago that are much better. This hotel is definitely not worth five stars.

Annie

5/5

20 Jan, 2024

Zakhar Ivanisov

2/5

14 Jan, 2024

Rob Clark

3/5

26 Jan, 2024

Pedro Espinosa Martínez

3/5

30 Jan, 2024

Test air

3/5

31 Aug, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.