Mandarin Oriental, Tokyo

4.5/5(3.53K Reviews) rating

5 Star Hotel locationPin

Tokyo, Tokyo (prefecture)

Mandarin Oriental, Tokyo exterior_detail

370

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About hotel

Discover the splendor of the luxurious Mandarin Oriental Tokyo, situated in the bustling heart of the vibrant city of Tokyo. This exceptional 5-star hotel offers a superb location, only a short 5-minute drive from popular landmarks such as the Tokyo Imperial Palace and Ueno Park. Step into one of the 179 exquisitely designed guestrooms and experience a lavish escape, complete with contemporary amenities including a mini-fridge, state-of-the-art TV, and DVD player. Stay seamlessly connected with the convenience of wireless internet access (available for an extra charge) while indulging in the deluxe designer toiletries and bidet available in the chic en-suite bathrooms. Immerse yourself in pure bliss at the hotel's full-service spa, offering a variety of luxurious treatments like massages, body pampering, and facials. Guests can also enjoy amenities such as wireless internet access (additional charge), personalized concierge services, and on-site gift shops/newsstands. For business travelers, the hotel offers limo/town car services, express check-out, and complimentary newspapers in the elegant lobby. Delight your taste buds with an exceptional dining experience at one of the 8 restaurants on-site or at one of the 2 charming coffee shops/cafes. Unwind and relax with a refreshing beverage at one of the 2 bars/lounges. Start your day off on the right foot with a delectable buffet breakfast, available daily from 7 AM to 11 AM for an additional fee. Explore the enchanting city of Tokyo with ease, thanks to the nearby top attractions including the Marunouchi Building, Tokyo International Forum, and Ginza Six. Both Haneda Airport (HND) and Narita Intl. Airport (NRT) are conveniently located near the hotel, making it the ideal choice for all travelers, whether for business or leisure. Elevate your stay in Tokyo by immersing yourself in the ultimate luxury and convenience of the Mandarin Oriental Tokyo.

Highlights

• In the heart of Tokyo, surrounded by top tourist attractions such as Tokyo Imperial Palace and Sensō-ji Temple. • Easy access to the airport and railway station, with Narita Intl. Airport just 67.4 km away. • A range of room options, including 179 guestrooms with modern amenities like flat-screen TVs and free WiFi. • Indulge in luxury at the full-service spa offering massages, body treatments, and facials. • Business-friendly services such as express check-out, limo/town car service, and complimentary newspapers. • Dine at one of 8 restaurants or enjoy room service and snacks from 2 cafes on-site. • Relax with a drink at one of 2 bars/lounges after a busy day of sightseeing. • Perfect for both casual and business travelers, with options for all budgets. • Walking distance to top attractions like Marunouchi Building and Tokyo International Forum.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

179

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Concierge desk

Banking services

Breakfast available

Beauty Shop/Salon

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Concierge desk

Banking services

Food & Beverages

Breakfast available

Services

Beauty Shop/Salon

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher and a security system.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 33.

Maximum number of pets per room 1.

Service animals are exempt from fees/restrictions.

Only dogs are allowed.

Pet max weight (per pet) in kg is 15.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher and a security system.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Events/parties not allowed.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 33.

Maximum number of pets per room 1.

Service animals are exempt from fees/restrictions.

Only dogs are allowed.

Pet max weight (per pet) in kg is 15.

₹69,902

₹92,211

24% OFF

+ ₹17,940 taxes / night

Earn 878 Reward Points

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Refundable

₹69,902

₹92,211

24% OFF

+ ₹17,940 taxes / night

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Earn 878 Reward Points

Amenities

Location

Nihonbashimuromachi, Tokyo, Tokyo (prefecture), 103-8328

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Ratings & Reviews

4.5/5

3.53K Ratings

Steven Lawrence

5/5

9 Jan, 2024

A delightful experience every step of the way. Beautiful rooms with beautiful views. Outstanding service. The concierge in particular was very helpful in booking restaurants that were sold out, and helping us with every request with smile and a bow. We had friends staying at the Aman Tokyo. The service at Mandarin Oriental was superior.

Fellina

5/5

1 Dec, 2023

Stay for 5 nights with my husband in MOTYO. The room is spacious, clean, luxurious. Bed is comfortable and nice. The downside just you need to change elevator twice to get to the room or exit the hotel. We got room with Mount Fuji view, it was beautiful in the clear sky. Location is good for shopping, and subway is right under the building. In the evening a little bit noisy because of police car or fire truck or ambulance’s sirens from the street/highway nearby. But not so annoying. Service is good, staffs are polite, friendly and remember the guests, they also attentive and helpful.

Eli Pearlstein

5/5

23 Sep, 2023

My wife and I stayed here for five nights on our first wedding anniversary trip in August '23. The rooms are very nice and the amenities are what you would expect from a Mandarin property. Everyone on the staff that we encountered were very helpful and as English speakers, this was a particularly easy hotel to navigate. We also felt like the quality of this hotel, relative to the cost, was better than many of the other 'luxury' options. The views from the room are spectacular! The only minor complaint with this hotel is that the location is a little remote - you're not really within walking distance of many interesting sites, but the good news is that transit is close by and easily accessible. Overall, we would definitely recommend this hotel for a quality, relaxing experience.

Kento Masuda

5/5

17 Sep, 2023

I wanted to take a moment to express my heartfelt appreciation for the exceptional experience I had at your establishment. From the moment I arrived, it was clear that this hotel stands in a league of its own. The attention to detail, the impeccable service, and the luxurious ambiance created an unforgettable stay. Every staff member I encountered went above and beyond to ensure my comfort and satisfaction. It's rare to find such a perfect blend of elegance and warmth. Your commitment to excellence shines through in every aspect, from the beautifully appointed rooms to the exquisite dining options. It's no wonder that your hotel is renowned for setting the standard in the industry. Thank you for creating an oasis of luxury and tranquility, where every guest feels like royalty. I look forward to my next visit and experiencing your unparalleled hospitality once again.

Steven Lawrence

5/5

9 Jan, 2024

Fellina

5/5

1 Dec, 2023

Eli Pearlstein

5/5

23 Sep, 2023

Kento Masuda

5/5

17 Sep, 2023

Joanne Griffin

5/5

28 Sep, 2023

Best staff we have ever experienced. The room is full of thoughtful touches. Great layout and designed for women too, which is rare. Downstairs is the metro so you can get anywhere your heart desires. The lounge has a wonderful atmosphere where we had the cheese plate and fruit. Concierge in Tokyo is important and we got great service!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.