Marsden Viaduct Hotel

3.8/5(181 Reviews) rating

4 Star Hotel locationPin

Auckland, Auckland Region

171

1/171

About hotel

Experience the energetic vibe of Auckland's thriving central business district while enjoying affordable accommodations at the 4-star Marsden Viaduct Hotel. Our prime location at 21 Viaduct Harbour Ave, Auckland1010, New Zealand, puts you within walking distance of popular attractions such as Viaduct Harbour, Sky Tower, and the Auckland Ferry Terminal, making us the ideal starting point for your city adventure. Choose from our selection of 80 stylishly designed guest rooms, each featuring luxurious pillowtop beds, fluffy down comforters, and rainfall showers in private bathrooms. Stay connected with complimentary Wi-Fi and indulge in an array of entertainment options on our smart TVs, DVD players, and smart speakers. Our hotel also offers practical amenities like tour and ticket assistance, express check-out, and a 24-hour front desk, making your stay with us convenient and hassle-free. At Marsden Viaduct Hotel, we cater to all your needs, whether you are here for business or leisure. Enjoy discounted access to a nearby fitness facility to stay fit and healthy during your stay, or treat yourself to delectable dishes at our on-site restaurant, Mojo. Our multilingual staff is available at all times to provide insider tips and recommendations for your convenience. And if you need a ride to or from the Auckland International Airport, our roundtrip airport shuttle is available for a nominal fee. Why delay? Book your stay at Marsden Viaduct Hotel now and discover the vibrant city of Auckland like never before. With our unbeatable location and top-notch amenities, our hotel offers affordable accommodations suitable for everyone. Don't miss out on this opportunity to experience the best of Auckland. So what are you waiting for? Book Marsden Viaduct Hotel room prices and make your reservation online today!

Highlights

• Located in Auckland Central Business District • No Qualmark® rating, but rated highly • Walking distance to Viaduct Harbour and Sky Tower • Short distance (0.7-1.5 km) from ferry terminal, commercial/retail areas, and popular attractions • Wide range of room options and amenities (smart TVs, Wi-Fi, rain showers) • Luxury, boutique, and budget options available • Complimentary Wi-Fi and use of nearby fitness facility • Express check-out, 24-hour front desk, and multilingual staff for convenience • On-site dining and nearby cafes for various food options • Easy access to airport (23.3 km) and railway station (1.1 km) • Suitable for both casual and business travelers.

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

Bell staff/porter

Accessible parking

On-Site parking

Concierge desk

Indoor pool

Sauna

Hiking

Breakfast available

Airport shuttle service

Train Station Drop Service

Train Station Pickup Service

Transportation

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

Bell staff/porter

Accessible parking

On-Site parking

Concierge desk

Indoor pool

Sauna

Activities

Hiking

Food & Beverages

Breakfast available

Services

Airport shuttle service

Train Station Drop Service

Train Station Pickup Service

Transportation

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Events/parties not allowed.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: NZD 100 per accommodation, per day.

Breakage deposit: NZD 100 per night.

A damage deposit of NZD 200 will be collected before check-in..

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

A car is not required for transportation to and from this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. To check in, go to 21 Viaduct Harbour Avenue, same building Sofitel viaduct habour To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Events/parties not allowed.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: NZD 100 per accommodation, per day.

Breakage deposit: NZD 100 per night.

A damage deposit of NZD 200 will be collected before check-in..

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

A car is not required for transportation to and from this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

₹10,214

₹14,527

30% OFF

+ ₹1,849 taxes / night

Earn 120 Reward Points

Flat ₹1,723.25 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹10,214

₹14,527

30% OFF

+ ₹1,849 taxes / night

Update Price

Earn 120 Reward Points

Flat ₹1,723.25 off included with coupon INTSTAY

Amenities

Location

Viaduct Harbour Avenue, Auckland, Auckland Region, 1010

View on Maps

Ratings & Reviews

3.8/5

181 Ratings

L I Justme

4/5

22 Dec, 2023

Highlight: Awesome bathtub. Stars given for: 1) Really clean room and comfortable bed. Clean, white, fluffy towels. No robes and bedroom slippers though. 2) the luxurious feel. 3) Toothbrushes and toothpastes and a small tube of body lotion. 4) Nice view of city and harbour. 5) Good housekeeping. Refill shampoo and running low. Replenish mineral water and also coffee capsules. No stars for 1) hard to locate. Didn’t know at first that Sofitel shares the same building. 2) Floor level same as reception level. Kind of weird feeling. 3) not offering cheaper alternative parking as default. 4) small wardrobe with weird way to hang clothes.

Renee Bignell

1/5

28 Nov, 2023

We booked 7 rooms for work. Several were not ready when we checked in at 4pm, I insisted they then moved rooms around to accomodate us as we only had one hour to get ready for a black tie event. We had also given 30 minutes warning before our arrival! Two of these new rooms had occupants in them when we entered. One was asleep and both our employee and the woman sleeping screamed! This seems like the most basic no-no? Surely?! This is a huge security concern and could have ended quite badly. We had problems getting both of our vehicles out of the car park and getting assistance after hours is almost impossible. This is not a good hotel to bring staff too. It is extremely variable, and despite having nice enough staff, they are not competent and equiped to deal with the day to day tasks and pressures. Having booked the hotel for 8 of us, I was very embarrassed at the multitude of issues each person encountered.

Karen

2/5

11 Jan, 2024

The room was nice. Sadly, we booked a balcony room but were not advised there was no smoking on the balcony. When asking why we were not told, we were told it was written in their policy. We did a walk in booking. Like others, there were no signs advising where reception was 😓 or how to make contact. The coffee pod machine had not been cleaned and it took several run throughs to get clean water. We paid for parking, however, our card was not keyed to access the parking lot and we were unable to retrieve items we wanted until reception opened the next morning. We were told they don’t usually key cards to the carpark. Felt like the money we paid did not justify having to have staff collect us to check in, access the car park and we needed staff to come with us to remove our car from the car park. The wifi was not very good and kept cutting out. Won’t be back or recommending.

Charissa

1/5

14 Jan, 2024

Had a disappointing stay, the service is poor and confusing as they don't actually own the hotel and don't offer any of the services a hotel usually offers. The foyer staff wouldn't even call a taxi for us as we wernt staying as sofitel guests. We had brand new clothing items still in their bag go missing from our room when we were out sight seeing but staff denied taking it and we were unable to prove anything as they wouldn't check cameras and didn't care. The bag was huge and white so it couldn't of been mistaken for rubish. I will never stay here again and will tell anyone I know looking for accommodation to stay away. A police report has been lodged.

L I Justme

4/5

22 Dec, 2023

Renee Bignell

1/5

28 Nov, 2023

Karen

2/5

11 Jan, 2024

Charissa

1/5

14 Jan, 2024

Maggie Wang

1/5

3 Dec, 2023

Stayed there recently and was disappointed with the services and facility. No reception at the front. Room with broken light and blocked toilet. No basic sanitary supplies and no room services offered. No gym, no restaurant of its own. It share the stay building with Sofitel, but totally different. Would not stay there again.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.