Marvic Hotel

3.8/5(176 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/96

About hotel

Discover the perfect blend of comfort and sophistication at the Marvic Hotel Boutique, situated in the heart of Playa del Carmen. Our 4-star hotel offers an extraordinary escape for travelers in search of a luxurious experience at an affordable price. Located just a short distance from the renowned Quinta Avenida and the breathtaking Playa del Carmen Main Beach, our prime location allows you to immerse yourself in the vibrant charm of this coastal town. Experience pure enchantment in one of our 29 exquisitely designed rooms, each equipped with modern amenities such as Smart TVs and complimentary high-speed Wi-Fi. Unwind in the embrace of our Tempur-Pedic beds, adorned with premium bedding and down comforters, and rejuvenate in the opulent bathroom featuring a refreshing shower, complimentary toiletries, and a hairdryer. Adventurous souls will love our convenient proximity to popular attractions such as the Mario Villanueva Stadium Madrid, Nuestra Senora del Carmen Catholic Church, and Plaza Las Americas. Let our exceptional concierge services help you plan the perfect itinerary. For those seeking moments of serenity, relax by the sparkling outdoor pool and take in the breathtaking views from our terrace. Our attention to detail and impeccable service extends to our business travelers as well. With a 24-hour front desk, multilingual staff, and luggage storage, we ensure your comfort and convenience. To make your journey to and from the nearby Cancun and Cozumel International Airports seamless, take advantage of our convenient roundtrip airport shuttle at an affordable fee. Whether you're traveling for business or pleasure, the Marvic Hotel Boutique will elevate your experience in Playa del Carmen with its welcoming and luxurious accommodations. Book Marvic Hotel Boutique room prices online today and discover an unparalleled level of relaxation and sophistication. Our hotel is located at Calle 44 Manzana 144 Lote 18, Entre Avenida 5 y Avenida 10, QROO77720, Mexico, making it easily accessible for our guests. Don't miss this opportunity to experience true hospitality at its finest.

Highlights

• Centrally located in Playa del Carmen, 4-minute walk from Quinta Avenida • 11 minutes by foot from Playa del Carmen Main Beach • 29 air-conditioned rooms with Smart TVs and Tempur-Pedic beds • Walking distance of 0.3 km from Quinta Avenida, 0.7 km from Mario Villanueva Stadium Madrid, and 1 km from Playa del Carmen Main Beach • Outdoor pool, terrace, and complimentary Wi-Fi • 24-hour front desk, multilingual staff, and luggage storage • Close to popular attractions such as Nuestra Senora del Carmen Catholic Church and 3D Museum of Wonders • 56.5 km from Cancun International Airport and 36.6 km from Cozumel International Airport • Perfect for both casual and business travelers seeking luxury, boutique, or budget options

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Terrace

Concierge desk

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Terrace

Concierge desk

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Noise-free guestrooms cannot be guaranteed.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Service fee: USD 3 per accommodation, per night.

A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Noise-free guestrooms cannot be guaranteed.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Service fee: USD 3 per accommodation, per night.

A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹2,630

₹6,319

58% OFF

+ ₹1,018 taxes / night

Earn 36 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹2,630

₹6,319

58% OFF

+ ₹1,018 taxes / night

Update Price

Earn 36 Reward Points

Amenities

Location

Zazil ha, Playa del Carmen, Quintana Roo, 77720

View on Maps

Ratings & Reviews

3.8/5

176 Ratings

Christian K

1/5

24 Jan, 2024

Simply don't go there... Avoid at all costs. They try to rip off clients, and items are often stolen in the rooms, when you are away. Even in the safe! Check reviews.. You don't feel secure. No toilet seat in our bedroom toilets, and despite a complaint to reception, they seems not care at all and find sill excuses to justify this...unacceptable. And the worst, they didn't fix it! Constant problems with the electronic doors and the access cards, impossible to get inside our bedroom a few times as the electronic lock was faulty on the doors. Poor wifi, impossible to watch a simple film at night.. The hot water isn't hot, just a bit warm but not enough... Shower with curtains (who does that nowadays??) ... No views.. Just buildings around.. Roof top pool and BBQ sitting area in poor conditions... The 2 persons at reception don't care at all of your well-being, they just want your money, and at the end when you check out, they will charge extra you for anything they can (for us it was imaginary stains on old bathroom towels, unbelievable)

Luis Caldera

5/5

27 Nov, 2023

I have to say that I was impressed with this hotel. It is a small hotel with five floors Plus the Terrace where the pool and the restaurant is located. I was located on the second floor and the room was Tiny but it felt very cozy. It is well designed and everything is in its place. I really like the size of the TV the mirror and the amazing king sized bed. It was very comfortable. They also offer a water fountain where you can fill your water bottle or where you can get a cold glass of water in the middle of the night which is a plus! As mentioned before the pool is located on the R floor and it is 1.20m deep and you can see and relax in the sunbeds after swimming. They do have bathrooms but I wish they also had a shower. That would be really helpful Like most places check in is at 3:00 p.m. but the good thing is that check out is at noon. This is well appreciated. I will definitely come back in the near future

Kari B

1/5

30 Dec, 2023

Do yourself a favour and avoid this place if you want to enjoy your holiday. I really wish we read the other reviews properly before booking. The place is very outdated and dirty. My toilet seat had wee all over it when I checked in and when I asked for housekeeping to clean it, they arrived and just wiped it with a rag and no cleaning product. I then used a baby wipe to wipe the seat and it was completely black with dirt 🤢. The WiFi didn’t work and the shower water was cold. The beds were uncomfortable and the bedding and towels were of questionable cleanliness. The pool area is dirty and outdated and not at all like the photos, none of the photos are anything like the reality. After reading the reviews about hotel staff coming into rooms and stealing things from the safe and room, we kept our valuables on us at all times, I recommend you do the same if you unfortunately have to stay here. Upon checkout, they charged us a lot for some marks on a towel that will come off in the wash - this is clearly one of their reoccurring scans if you read the other reviews. But we were prepared for them to do this anyway as we knew they were sleazy scammers. Not sure where they got their 4 stars from, must have bought them with all the money they stole from guests 🤷🏽‍♀️

Will -

1/5

30 Dec, 2023

DO NOT STAY HERE Unless you enjoy… - Slow WiFi which doesn’t work half the time - Dirty rooms (there was urine on our toilet seat which when raised, they wiped with a cloth and no cleaning product) - Unfriendly staff - No amenities - Getting your deposit scammed for no reason - No hot water (I don’t mind this but you might) Bonus: Check the reviews and you’ll see there have been multiple incidents of hotel staff stealing from people’s bags and safe. The only good thing about this place is the location, I’d say avoid unless you are used to hostel conditions, have nothing of value, and are ready to give up your deposit.

Patrick Kreitz

1/5

30 Dec, 2023

Where to start… - Terrible customer service. Staff very arrogant as if it annoys them you are here. Give you bad looks when you walk in and out of the hotel. - Walls very thin so you can hear everything including the loud music outside - Poor wifi, you’d be lucky to use it for more than 5 minutes before it stops working - Dirty and unequipped rooms. Our room with dirty towels with holes in them. Missing toilet seats in our bathrooms. Doors locking by themselves so unable to access rooms/toilets. Keycards working once every blue moon. No hot water in showers. I can go on and on. To finish off we were informed that we would not be getting back our full deposit because a face towel had a small piece of makeup on it (easily washable). Deposit was 1000 pesos, they charged us 420 for this little towel. So all in all terrible experience. DO NOT RECOMMEND.

Christian K

1/5

24 Jan, 2024

Luis Caldera

5/5

27 Nov, 2023

Kari B

1/5

30 Dec, 2023

Will -

1/5

30 Dec, 2023

Patrick Kreitz

1/5

30 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.