MASEVEN München Messe Trudering

I updated my review to Positive to be fair. The hotel promptly addressed the issue and provided a heartfelt apology. I appreciate your attention and assistance in this matter. ----------------------------- I booked a stay at this hotel for my parents, and while the rooms and food experience were great, It was ruined by the experience with the rude receptionist. Firstly, the room was comfortable, and the food was good. I also had a good experience with the Customer Service team for their swift and effective response when I encountered an issue with the reservation; they resolved it quickly, which I greatly appreciated. However, the reason for my negative review is mainly centred around a rather unpleasant encounter my parents had with one of the receptionists. After having breakfast, my parents were unexpectedly told they needed to pay for it, despite my prior arrangement and payment for their breakfast for the entire stay. I immediately contacted the hotel's Customer Service to verify the payment, and they confirmed that breakfast had indeed been pre-paid. I kindly requested that a member of the reception team reach out to my parents to rectify the situation and offer an apology for the misunderstanding. To my surprise, I was told that there was a "communication issue" because my parents supposedly "don't speak English." I found this explanation ridiculous, as the same person that conveyed the payment issue could surely convey an apology for the hotel's mistake. Does the "communication issue" only appears when you have to apologise? Regardless of any communication barriers, it is a basic expectation that hotel staff treat guests with respect and courtesy. Creating a welcoming and positive atmosphere is fundamental to ensuring guests enjoy their stay. Overall, while the hotel itself was alright, the negative experience with the receptionist left a negative lasting impression.

Breakfast is what Americans would call “Continental”. Corn Flakes, yogurt, pastries, bread, toast, scrambled eggs (cold), hard boiled eggs (also cold), cheese, and sweet meats. Basically nit what many are use to. And it goes quickly if the hotel is busy. We didn’t find anywhere else nearby to get breakfast. Gym is a cross trainer, exercise bike, and Bodycraft weight machine. All located in the front window next to the entrance. No worries as the laundry room is a line a pink washing machines right behind the gym. The DJ’s equipment is set up on top of the washing machines. Basically as you set into the building you have the front desk / bar in front of you, desks ti work out to the left and to the right are the gym, laundry room, DJ, sitting area, and breakfast area. An unconventional layout. Room was typical hotel room with the addition of a small refrigerator and a kitchen sink. So you are not cooking a meal there and with no bowls, plates, or cutlery you aren’t sorting breakfast out for yourself either. Location wise the Moosfeld underground station is ~5 minutes walk away. On the U2 line you can get into the centre of Munich is ~20 minutes. If you are headed to the conference centre that is ~30 minutes walk which was a pleasant journey. Let down by breakfast and lack of local places to eat.