Masuya Ryokan

4.1/5(180 Reviews) rating

2 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

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About hotel

Masuya Ryokan is a luxurious retreat nestled in the heart of Hakone, Japan, offering discerning travelers a unique blend of modern sophistication and historic charm. Located within a 15-minute drive of Hakone Kowakien Yunessun and Gotemba Premium Outlets, this ryokan is a haven of tranquility and elegance. The architectural elegance and interior design of Masuya Ryokan are a true testament to Japanese craftsmanship, with lavish furnishings, art collections, and a serene atmosphere that create an inviting ambiance for guests. The 8 air-conditioned rooms feature refrigerators, flat-screen televisions, complimentary toiletries, and slippers, ensuring a comfortable stay for every visitor. Complimentary wireless Internet access keeps guests connected, while the turndown service and daily housekeeping add a touch of luxury to the experience. Masuya Ryokan boasts a range of accommodations, including luxurious suites and spacious rooms with breathtaking views, all designed to exceed expectations. The state-of-the-art spa and wellness center offer rejuvenating treatments, while the exquisite dining options celebrate local flavors and international cuisine. The ryokan's prime location provides easy access to iconic landmarks and hidden gems, enhancing the guest experience. Guests can explore attractions such as Sengokuhara Onsen, Lalique Museum Hakone, and Hakone Venetian Glass Museum, all within close proximity. The nearest airports, Haneda Airport and Narita Intl. Airport, are conveniently located for travelers. The front desk is staffed during limited hours, and free self parking is available onsite. Guest testimonials highlight exceptional hospitality and personalized service that leave a lasting impression on every visitor. For Masuya Ryokan room prices and to book Masuya Ryokan online, guests can visit the hotel's website or contact the reservations team directly. Address: 160 Sengokuhara, Hakone, Kanagawa Prefecture 250-0631, Japan. Experience the epitome of luxury and relaxation at Masuya Ryokan, where every detail is meticulously curated to ensure a memorable stay for all guests..

Highlights

• Well Situated in Hakone, Masuya Ryokan is just a short 15-minute drive from Hakone Kowakien Yunessun and Gotemba Premium Outlets. • The ryokan is situated 7.6 mi (12.3 km) from Lake Ashi and 3.8 mi (6.2 km) from Hakone Open Air Museum, offering easy access to popular attractions. • Guests can unwind in one of the 8 air-conditioned rooms equipped with modern amenities such as refrigerators and flat-screen TVs. • Stay connected with complimentary wireless Internet access and enjoy the provided toiletries and slippers in the bathrooms. • Additional conveniences include electric kettles, turndown service, and daily housekeeping for a comfortable stay. • Explore nearby attractions like Sengokuhara Onsen, Lalique Museum Hakone, and Hakone Venetian Glass Museum within walking distance. • For golf enthusiasts, Fujiya Hotel Sengoku Golf Course and Daihakone Country Club are just a short drive away. • Nature lovers can visit Mount Ashigara, Otome Toge, and Miyagino Hayakawa Breakwater Cherry Blossoms for scenic views and outdoor activities. • The ryokan is easily accessible from Haneda Airport (HND) at 119.8 km and Narita Intl. Airport (NRT) at 181.5 km for convenient travel. • Business amenities include a staffed front desk during limited hours and complimentary self-parking for guests' convenience.

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

Smoke-free property

Show all Amenities

General Amenities

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

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Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Contactless check-in is available.

Cash deposit required.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Contactless check-in and contactless check-out are available.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

The front desk is open daily from 9:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Unicode Support false.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Contactless check-in is available.

Cash deposit required.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

Contactless check-in and contactless check-out are available.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

The front desk is open daily from 9:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Sengokuhara, Hakone, Kanagawa (prefecture), 250-0631

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Ratings & Reviews

4.1/5

180 Ratings

Ellie Falaris Ganelin

4/5

19 Jun, 2019

Charming hotel in the Sengokuhara neighborhood. Felt like we were in someone's traditional home. The owner was very kind and generous. He spoke a small amount of English. We had a traditional Japanese breakfast our first morning there. The hot tubs were amazing, with water straight from the thermal hot springs. Not many guests were using them, so we had this facility to ourselves. I particularly liked the location because it was away from the more touristy towns in Hakone. Buses run frequently to both the port and Gora (both a 15-min trip). Walking distance to restaurants, convenience stores, supermarkets and coin laundry. A handful of museums and a botanical garden are also a short walk. Docking off one star because the hallway (but not our room) smelled of cigarette smoke from time to time. It seems smoking laws are different here than in other countries.

Astrid Peeters

5/5

27 Jan, 2020

Had a great stay here! Fairly priced ryokan given the area. Has a small onsen on the ground floor with cloudy and very hot onsen water. The place was quiet so the owner allowed my partner and I to go in together. Lovely little gestures provided throughout our stay (oranges, biscuits and tea in the room) + yukata (casual kimono) provided for going to the downstairs onsen. The breakfast was a variety of small japanese dishes and was delicious. The owner's English was quite good! Easy access to areas of interest by bus. Definitely recommend

Teddy Lesmana

4/5

25 Jul, 2016

My wife really likes to sleep in Japanese traditional hotel, with tatami floor and futon. The feeling relaxing in the onsen was great, especially after long flight. We found a good restaurant for yakiniku, 5 minutes walking.

Therese Yang

5/5

8 Jul, 2018

Very accommodating. Minimal English, but enough to communicate. Traditional ryokan with tatami floor, low table, and mattress on floor. Welcoming hot tea, ice water, and snack. Breakfast. Authentic certified Onsen (natural hot spring tub). Tozan line T-bus stop and plenty of food options with a 5 minute walk. About 15 minute but ride to Togendai (mount hakone ropeway and cruise). Noteable: several places close earlier than you may expect, check closing and last run times carefully.

Ellie Falaris Ganelin

4/5

19 Jun, 2019

Astrid Peeters

5/5

27 Jan, 2020

Teddy Lesmana

4/5

25 Jul, 2016

Lucy Walker

4/5

13 Jan, 2018

A very sweet little Ryokan. Simple but clean and pleasant. The owner is very kind and welcoming. There are 2 small onsen (one male, one female, though they don't seem to be used communally and are rather too small to share with strangers!), which you can reserve for private use on arrival. A lovely place to stay.

Therese Yang

5/5

8 Jul, 2018

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.