Matsuzakaya Honten

4.5/5(283 Reviews) rating

3 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

255

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About hotel

Experience the enchanting beauty of Hakone while finding comfort in Matsuzakaya Honten, an authentic Japanese ryokan nestled in the peaceful Ashinoyu area. Just a brief 3-minute drive from the stunning Lake Ashi and a mere 8 minutes from the famous Hakone Kowakien Yunessun, this ryokan boasts an idyllic location for guests to discover the natural wonders of the region. Surrender to the serenity of one of the 22 air-conditioned rooms, meticulously designed to provide a tranquil and pleasant stay. Each room is tastefully furnished and comes equipped with modern amenities such as a mini fridge, flat-screen TV, and complimentary high-speed Wi-Fi for seamless connectivity. The bathrooms are fully stocked with complimentary toiletries and hairdryers, and a dedicated team of housekeeping professionals ensures that your room stays in pristine condition. Marvel at the stunning vistas of nearby attractions, such as the enthralling Buddhist Stoneworks at Motohakone and the picturesque Hakone Yunohana Golf Course. For nature lovers, Hiryu Falls and Chisuji Falls are just a stone's throw away, allowing guests to fully immerse themselves in the captivating beauty of Hakone. Matsuzakaya Honten goes above and beyond to provide affordable and convenient accommodations for all types of travelers. From complimentary high-speed Wi-Fi to a charming gift shop, and a cozy fireplace in the lobby, every aspect of your comfort is carefully taken care of. Business travelers will appreciate the 24-hour front desk, multilingual staff, and luggage storage services. And with complimentary self-parking available on-site, guests have the freedom to explore Hakone at their own pace. After a day of exploration, indulge in a lavish feast at the on-site restaurant, serving delectable local cuisine and a daily breakfast spread. Whether you're seeking a peaceful retreat or an exciting adventure, Matsuzakaya Honten warmly welcomes you to experience warm hospitality and exceptional amenities for a memorable stay in Hakone. Book Matsuzakaya Honten online now to secure the best room prices for your next visit to Kanagawa, Japan. The address to reach the hotel is 57 Ashinoyu, Kanagawa250-0523, Japan, easily accessible for guests looking for a convenient and hassle-free stay in Hakone.

Highlights

• Located in the charming Ashinoyu area of Hakone, just a 3-minute drive from Lake Ashi • Convenient access to the airport (34.2 km) and railway station (4.5 km) • Close proximity to popular tourist attractions such as Lake Ashi, Hakone Kowakien Yunessun, and Hakone Shrine • 22 air-conditioned rooms with minibars and free WiFi • On-site restaurant serving delicious local cuisine for breakfast (8:00 AM - 10:00 AM) and other meals • Additional amenities include free WiFi, gift shops, and a fireplace in the lobby • Perfect for both casual and business travelers, with a 24-hour front desk and multilingual staff • Budget-friendly option with free self parking available on site

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Shops and commercial services

Smoke-free property

Game Room

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Shops and commercial services

Smoke-free property

Activities

Game Room

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve access to the hot springs.

This property accepts credit cards and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Unicode Support true.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Children not allowed.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

Children 11 years old and younger are not permitted at this property..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve access to the hot springs.

This property accepts credit cards and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Unicode Support true.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Children not allowed.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

We have included all charges provided to us by the property..

Children 11 years old and younger are not permitted at this property..

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

₹45,250

₹69,256

35% OFF

+ ₹4,382 taxes / night

Earn 496 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

Standard Room with Tatami Area C

471 sq.ft (43.76 sq.mt)

Smoking policy – non-smoking available

Air conditioning

Minibar

Safe

Desk

Heating

Body soap

Toothbrush

Slippers

Hairdryer

Toilet

Housekeeping - daily

Coffee machine

See All

OPTION 1

Refundable

₹45,250

₹69,256

35% OFF

+ ₹4,382 taxes / night

Update Price

Earn 496 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Ashinoyu, Hakone, Kanagawa (prefecture), 250-0523

View on Maps

Ratings & Reviews

4.5/5

283 Ratings

Cindy Pham

5/5

15 Nov, 2023

My boyfriend and I had stayed a night here as a midtrip respite this past October and we wished we had stayed a little longer! The overall stay was such a fun experience and the staff were incredibly kind. We had arrived a couple of hours earlier before check-in, but they had allowed us to drop off our luggage as we explored Hakone for a couple of hours. When we had finally made our way back to our hotel for check-in, they had ushered us into a sitting area and offered us a warm towel along with tea and snacks. This was where they had asked us about what time we would like to have dinner and breakfast. They had also asked us about our food allergies during this time as well. Afterwards, one of the staff escorted us to our rooms while giving us a brief tour of the hotel. She showed us the complimentary bar near the lobby, the general lounging area, etc. Our luggage was already in our room when we had arrived which was great. Our room was the largest that we had on our entire trip and it was definitely both of our favorites. We had two full sized beds and the mattresses were so comfy. I believe that this was the best sleep I had gotten in Japan lol The rooms were absolutely beautiful and very well maintained. We didn't have time to try the public baths provided on site, but we definitely took advantage of the private open air bath in our room. There was something so magical about soaking outdoors while it rains. Both dinner and breakfast was a whole experience itself. The staff who had served us our meal was attentive and had explained each dish and advised us to eat our dinner clockwise. they serve dinner in courses, and they will lay everything out for breakfast. The flavors were wonderful and we enjoyed everything. Lastly, I want to thank the staff member one more time for being so kind to drying my shoes for me. Because it was rainy during the time that we had visited, the sneakers that I had worn had gotten soaked. I had intended to use the hair dryer to dry my sneakers when we got back to our rooms, however they require you to keep your shoes at the front and exchange it for their indoor sandals. Later the next day at check-out, I found that one of the staff members had taken the time to dry my shoes for me and they were still warm. I was extremely grateful because our next destination was Kyoto which was a couple of hours out.

Nassim D

5/5

20 Dec, 2023

I loved everything. Definitely the highlight of my trip to Japan. Amazing ryokan, spacious and clean room, very calm and relaxing, the private onsen that you can book is beyond beautiful, the dinner and breakfast were an amazing experience. The staff was very polite and kind, especially the Japanese guy (I forgot his name but he travelled to France and loves wine!) ;)

Nic Tiong

5/5

8 Nov, 2023

We had an absolute amazing stay. I would give six stars if possible. Location was easy enough to get to by getting a taxi from Odawara station. They provided detail transportation information before the stay, so you can navigate by car or bus if you do not want to get a taxi for approximately ¥7,000. We were welcomed by very friendly staff offering a selection of welcome tea and snacks. They then showed us to our spacious rooms, equipped with all the amenities one could possibly need during their stay. Inclusive offerings included drinks in the fridge and capsule coffee. There is also communal relaxing area with free alcoholic and non-alcoholic drinks. If you’re a fan of Japanese cuisine, you’re in for a treat. The dinner and breakfast were fantastic. The staff was incredibly attentive; they noticed me removing miso paste from my father’s fish, and the next morning, they made sure my father’s set meal was miso-free. The onsen bath rooms were spacious, featuring both indoor and outdoor sections. Guests could also reserve a private section, and some rooms even had their own private onsen. Everything was very clean and comfortable. Would recommend this place to anyone.

Jordan Kane

5/5

15 Nov, 2023

We loved our stay here! Super interesting historic property. The staff was attentive and kind and we really felt welcomed. We splurged on the private in-room onsen and it was worth it, a perfect way to relax after hiking in Hakone. The dinner and breakfast were multi-course Japanese cuisine. Bus stop is conveniently located 4 minute walk from the property so it’s pretty easy to get from the main part of town as long as you’re aware of what time the bus stops running. I would highly recommend this place to anyone visiting the Hakone area!

Nick Sereni

5/5

13 Sep, 2023

We had an absolutely amazing stay at Matsuzakaya Honten. The staff truly went above and beyond. There was always a staff member waiting outside to greet us when we arrived from our day out. We used a luggage forwarding service and our bags were waiting for us in our room. The room was clean and stocked with beer, water, tea, and coffee. The restaurant was an amazing start and ending to each day. We speak Japanese at about a first grade level and the staff was so great to play along with us. I really can't say enough great things about our stay.

Cindy Pham

5/5

15 Nov, 2023

Nassim D

5/5

20 Dec, 2023

Nic Tiong

5/5

8 Nov, 2023

Jordan Kane

5/5

15 Nov, 2023

Nick Sereni

5/5

13 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.