Maya Inn

4.7/5(8.17K Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

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About hotel

Maya Inn is a luxurious and sophisticated hotel located in Playa del Carmen, Mexico. Situated in the vibrant Zazil-ha neighborhood, Maya Inn stands out as an ideal destination for discerning travelers seeking a unique blend of modern elegance and historic charm. The hotel's architectural design and interior decor exude a sense of opulence, with lavish furnishings, art collections, and a welcoming atmosphere that sets it apart from other accommodations in the area. Guests can enjoy easy access to iconic landmarks such as Quinta Avenida and Playa del Carmen Main Beach, making it a convenient choice for those looking to explore the local culture and attractions. The address of Maya Inn is Av. CTM Luis Donaldo Colosio, QROO77728, Mexico, ensuring a central location in the heart of Playa del Carmen. The hotel is within walking distance of popular sites like Mamitas Beach and Mario Villanueva Stadium Madrid, offering guests a prime location to experience the best of the city. With only 3 individually decorated guestrooms, Maya Inn provides an intimate and exclusive setting for a truly personalized stay. Each room features modern amenities such as refrigerators, LCD televisions, and complimentary wireless Internet access, ensuring a comfortable and convenient experience for every guest. The private bathrooms are equipped with rainfall showerheads and complimentary toiletries, adding a touch of luxury to the accommodations. Housekeeping services are provided daily to maintain a high standard of cleanliness and comfort. Guests can enjoy a range of amenities at Maya Inn, including an outdoor pool and a terrace with stunning views of the surrounding area. The hotel also offers a state-of-the-art spa and wellness center, where guests can indulge in relaxing treatments and rejuvenate their senses. Dining options at Maya Inn showcase a variety of local flavors and international cuisine, prepared with fresh ingredients and served in a stylish setting. Whether guests are looking for a romantic dinner for two or a casual meal with friends, the hotel's dining venues cater to every taste and preference. Testimonials from previous guests highlight the exceptional hospitality and personalized service at Maya Inn, with many praising the attentive staff and memorable experiences during their stay. From the moment guests arrive, they are greeted with warmth and professionalism, creating a welcoming atmosphere that sets the tone for a relaxing and enjoyable visit. For those looking to book a stay at Maya Inn, room prices and availability can be easily accessed online, making it convenient to plan a trip to this luxurious hotel. Whether traveling for leisure or business, Maya Inn offers a unique and unforgettable experience for every guest, combining modern sophistication with historic charm in a prime location in Playa del Carmen..

Highlights

• Conveniently situated in Playa del Carmen (Zazil-ha), Maya Inn is a short 15-minute stroll from Quinta Avenida and Playa del Carmen Main Beach. • Explore nearby attractions like Quinta Avenida, Mamitas Beach, and Mario Villanueva Stadium Madrid within walking distance from the hotel. • Immerse yourself in the vibrant culture with easy access to Guadalupe Church, Quinta Alegría Shopping Mall, and Nuestra Senora del Carmen Catholic Church. • Indulge in recreational activities at Riviera Gran Casino, Central Square, and Calle Corazón just a short distance away. • Discover unique experiences at 3D Museum of Wonders, Pier Navega, Mercado Playa del Carmen, Playa 88, and Temazcal Natura in the vicinity. • Reach Cozumel Intl. Airport (CZM) in 37 km or Cancun Intl. Airport (CUN) in 54.7 km for convenient travel connections. • Unwind in one of the 3 individually decorated guestrooms equipped with modern amenities like refrigerators and LCD televisions. • Stay connected with complimentary Wi-Fi, enjoy cable programming, and relax in private bathrooms with rainfall showerheads and toiletries. • Take advantage of the outdoor pool and terrace for relaxation and leisure activities during your stay at Maya Inn.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Smoke-free property

Terrace

Show all Amenities

General Amenities

24-hour front desk

Smoke-free property

Terrace

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Breakage deposit: USD 50.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards.

Professional property host/manager.

No cribs (infant beds) available.

No rollaway/extra beds available.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Breakage deposit: USD 50.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

Pet Policy

Pets not allowed.

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Amenities

Location

Carretera Federal Chetumal, Playa del Carmen, Quintana Roo, 77728

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Ratings & Reviews

4.7/5

8.17K Ratings

Morgan Kirk

4/5

29 Jan, 2024

The entertainment staff were the best! Big shout out to Kendall and Adel for making our trip so much fun! We stayed at this hotel with 22 other friends to celebrate our wedding I. Early Dec. 2023. The overall stay was a perfect mix of relaxing and fun! The food was good, the staff were helpful. There is a lack of beach space. A lot of the ocean view is on a cement barrier with a wooden boardwalk. However they do have a set up for beach front on the west side by the volleyball court. Overall this was an awesome place to stay for our celebration.

Jack Butler

5/5

21 Jan, 2024

Writing this on our last day of our honeymoon trip! What a trip it’s been, I’m not sure where a lot of these bad reviews come from. Service from waiters and bar staff has been great, especially Carlos from the buffet and Jorge on the lobby bar. Always got into the restaurants no issue, drinks are always kept full 😊 facilities are clean, grounds are lovely! Entertainment team always have something going on, Carlos on the entertainment team always came and said hello and had a chat when he had time which was always nice they make time for everyone. Sam at the Dive it activity centre made booking trips and things to do very easy without pressuring you into booking and the trips were amazing too. Overall a great resort. Would happily return.

Shane

5/5

24 Dec, 2023

Excellent vacation !!!! Tons of things to do throughout the day , or if relaxing is your thing that can be done here. Kendall by the pool was very entertaining along with the rest of the blue team. Bartenders were great , good selection of drinks. Food was amazing , always a good selection at the buffet and lots of choices at the restaurants. Sports bar also had great snacks and food , awesome wings !!!! Mike's coffee was excellent, great for cookies as well !!! Room was very nice , cleaned daily and had everything we needed. Stayed in building 37 room 3701, great location for us. Overall I definitely would go back to this resort and recommend it . Thanks for a great week Ocean Maya Royale !!!!!

Vy Dam

5/5

9 Nov, 2023

Went on a group trip here to Mexico and it was the greatest experience ever. The service is amazing here and every day the resort would have activates planned out throughout the day and shows + dance parties at night. Kendall made our experience super memorable with his high energy and his joyful personality everyday. Adella was super sweet and made our experience very fun. Francisco the bartender was amazing as well! We had so much fun and enjoyed every bit of it even though it rained a lot. Highly recommend and would definitely come back to see the staff as they all work super hard and are all super friendly!

McKenzie Blumhagen

5/5

27 Jan, 2024

This resort made us feel safe and secure our entire stay. The entertainment is plentiful and various. There are a lot of creative getaways to hide out for peace here, or always a great time to be had by the poolside. Adela, Kendall, Brown Sugar, DJ, and the rest of the staff made it really enjoyable to be by the pool and they remember you so you start to really feel connected with the staff and other guests during your stay.

Morgan Kirk

4/5

29 Jan, 2024

Jack Butler

5/5

21 Jan, 2024

Shane

5/5

24 Dec, 2023

Vy Dam

5/5

9 Nov, 2023

McKenzie Blumhagen

5/5

27 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.