Menesse the City by Casago

3.7/5(3 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/78

About hotel

Welcome to Menesse the City by Casago, a luxurious condo in Playa del Carmen that offers a unique blend of modern sophistication and historic charm, making it an ideal destination for discerning travelers. Located in Downtown Playa del Carmen, this condo is within a 5-minute drive of Quinta Avenida and Playa del Carmen Main Beach, offering easy access to iconic landmarks and hidden gems that enhance the guest experience. The architectural elegance and interior design of Menesse the City by Casago are truly captivating, with lavish furnishings, art collections, and breathtaking views that create an inviting atmosphere. The range of accommodations available includes luxurious suites and spacious rooms, each with a private balcony and modern amenities such as a kitchenette, flat-screen TV, and complimentary wireless Internet access. The state-of-the-art spa and wellness center, 2 outdoor swimming pools, fitness center, and exquisite dining options that celebrate local flavors and international cuisine ensure a comfortable and memorable stay for every guest. The prime location of Menesse the City by Casago, close to attractions like Quinta Alegría Shopping Mall, Nuestra Senora del Carmen Catholic Church, and Playa del Carmen Maritime Terminal, makes it a convenient choice for both leisure and business travelers. The address of Menesse the City by Casago is LB Avenida Constituyentes, QROO77720, Mexico, placing it in the heart of Playa del Carmen's vibrant city center. Guests can easily book Menesse the City by Casago online and enjoy exceptional hospitality, personalized service, and unforgettable moments that leave a lasting impression. Whether seeking relaxation or a productive stay, Menesse the City by Casago caters to every traveler's needs with style and sophistication..

Highlights

• Well Situated in Downtown Playa del Carmen, just a 5-minute drive from Quinta Avenida and Playa del Carmen Main Beach. • Close proximity to popular attractions such as Quinta Alegría Shopping Mall, Nuestra Senora del Carmen Catholic Church, and Mario Villanueva Stadium Madrid. • The condo features air-conditioned rooms with a kitchenette, refrigerator, stovetop, and a private balcony for relaxation. • Stay entertained with a flat-screen TV with cable programming and stay connected with complimentary wireless Internet access. • Enjoy the outdoor swimming pools, fitness center, and picnic area for recreational activities during your stay. • Business amenities include a business center, 24-hour front desk, and a safe deposit box for added convenience. • Indulge in delicious meals at the snack bar/deli and unwind at the bar/lounge with your favorite drink. • Nearest airports include Cozumel Intl. Airport (CZM) at 35.3 km and Cancun Intl. Airport (CUN) at 55.4 km for easy travel access. • Immerse yourself in the vibrant culture and explore nearby landmarks like Central Square, Calle Corazón, and 3D Museum of Wonders. • Experience the beauty of Playa del Carmen with easy access to Mamitas Beach, Plaza Paraiso, and Playa del Carmen Maritime Terminal.

Quick Facts

Check-In

4:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Snack bar

Terrace

Children's Pool

BBQ/Picnic area

Coffee/tea

Airport shuttle service

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Snack bar

Terrace

Activities

Children's Pool

BBQ/Picnic area

Food & Beverages

Coffee/tea

Services

Gym

Airport shuttle service

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property..

Pet Policy

Pets not allowed.

₹4,895

₹7,168

32% OFF

+ ₹894 taxes / night

Earn 57 Reward Points

Flat ₹827.00 off included with coupon INTSTAY

Select Rooms

City Studio, Non Smoking

Smoking policy – non-smoking available

Refrigerator

Bathtub

Free toiletries

Safe

Dining table

Coffee machine

Kitchenette

Toaster

Stovetop

Dishwasher

Microwave

Wardrobe/Closet

Bathtub or shower

Body soap

Toilet paper

Shampoo

Private bathroom

Air conditioning

See All

OPTION 1

Partial Refundable

₹4,895

₹7,168

32% OFF

+ ₹894 taxes / night

Update Price

Earn 57 Reward Points

Flat ₹827.00 off included with coupon INTSTAY

Amenities

Location

Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77720

View on Maps

Ratings & Reviews

3.7/5

3 Ratings

Morpheus

5/5

22 Oct, 2023

The building is awesome and if you get a chance to meet Mijail, he's honest and very responsive. I definitely recommend Casago for your stay.

Michael Lee

5/5

2 Oct, 2022

I feel extremely fortunate to have found a company like CasaGo to manage my new property in Playa del Carmen. These people are so professional and an absolute pleasure to work with, helping me solve any problems I have, including paying electrical bills, setting up my TV/Internet service and building an owner storage locker within the condo. Special shout-out to Andrea who is an absolute superstar. Her communication and organizational skills are so pro, you can rest assured any requests you have will be taken care of in a thorough and expeditious manner. If you are looking for a company to represent your best interests in Playa del Carmen, I highly recommend CasaGo.

Marta R

1/5

4 Nov, 2023

We rented an apartment online and at no time did we know it was CASA GO. We arrive at the location at 1:00 p.m. and no one welcomes us. After waiting for a while, we receive a WhatsApp saying that we can enter the apartment at 4:00 p.m. We tell him that we are already on the property and he says that they are cleaning it. Which was a lie. The apartment was empty. We left. We returned at 4pm and still had to wait 15 more minutes. We had to pay 35USD for cleaning and 100USD deposit in case we stole something. In addition, we received a very long email saying that there is an inventory of things and that if something is missing they will deduct it from us. On the day of departure we said that we were leaving at 9:00 a.m. Well, this day it was raining and they told us that we could wait, at 8:50 a.m. we received this message. We packed our bags and got up at 6 in the morning to take advantage of the day. We say no, that we have to leave and that we want our deposit back. MIJAIL reproaches me if I think they are going to rob me. ???????? Sorry????? After having the indecency of having the apartment empty and leaving us outside, they then arrive late and on the last day no one shows up until an hour later than agreed. The girl returns the money to us, embarrassed. I don't recommend it at all due to the lack of professionalism or if you have just the time like us. Also it is not paved, some terrible holes in the dirt roads. The terrace did not have a swing like the rest of the apartments... there are much better options, with more services and in a better area. And at least they serve you with empathy.

Morpheus

5/5

22 Oct, 2023

The building is awesome and if you get a chance to meet Mijail, he's honest and very responsive. I definitely recommend Casago for your stay.

Michael Lee

5/5

2 Oct, 2022

Marta R

1/5

4 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.