Merchant Hotel

3.8/5(696 Reviews) rating

3 Star Hotel locationPin

Penang, Penang

1/55

About hotel

Looking for affordable accommodations in George Town, Malaysia? Look no further than the Merchant Hotel! Located at 55 Jalan, Penang10000, this elegant hotel offers modern luxury with a touch of rich history. Experience the cultural heritage of George Town with popular attractions such as the 'Blue Mansion' and Camera Museum just a short walk away. The Merchant Hotel offers 93 well-appointed, air-conditioned rooms that guarantee ultimate comfort and relaxation for its guests. Enjoy a free minibar, LCD television with satellite programming, and complimentary Wi-Fi in each room. And with daily housekeeping, you can expect a pleasant and hassle-free stay. Plus, our private bathrooms are equipped with bathtubs, showers, and bidets, along with luxurious complimentary toiletries. Located near the Georgetown UNESCO Historic Site and Pasar Chowrasta, our hotel is ideal for tourists. Explore the city with ease, as famous attractions like KOMTAR and the Goddess of Mercy Temple are within a 1-mile radius. Plus, business travelers will appreciate our in-house restaurant, Winger & Diners, complimentary newspapers in the lobby, and 24-hour front desk, as well as free self-parking for those arriving by car. Unwind in our stunning terrace views while staying connected with complimentary Wi-Fi. And for even more convenience, opt for room service during limited hours. Whether you're here for business or leisure, the affordable Merchant Hotel is the perfect choice for a comfortable and convenient stay in George Town. And for those flying in, we are just 18.3 km (11.4 mi) from Penang International Airport. Book Merchant Hotel room prices now to guarantee your stay in the heart of George Town. Don't wait, book Merchant Hotel online today!

Highlights

• Prime location in downtown George Town • Close to popular tourist attractions such as Cheong Fatt Tze Mansion, Camera Museum, and Georgetown UNESCO Historic Site • Rooms equipped with modern amenities and complimentary minibar items • Complimentary Wi-Fi • Short distance (1.2 km) from KOMTAR and 2.4 km from Gurney Drive • Terrace with scenic views • Budget-friendly option with luxury touches • Perfect for both casual and business travelers • 24-hour front desk and multilingual staff • Free parking available onsite • Airport distance of 18.3 km • Close proximity to Penang State Museum and Pinang Peranakan Mansion

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MYR 2.00 per accommodation, per night.

We have included all charges provided to us by the property..

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Guests can access their rooms with a mobile device.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MYR 2.00 per accommodation, per night.

We have included all charges provided to us by the property..

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Guests can access their rooms with a mobile device.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

₹2,910

₹4,078

29% OFF

+ ₹686 taxes / night

Earn 35 Reward Points

Select Rooms

OPTION 1

Refundable

₹2,910

₹4,078

29% OFF

+ ₹686 taxes / night

Update Price

Earn 35 Reward Points

Amenities

Location

Jln Penang, Penang, Penang, 10000

View on Maps

Ratings & Reviews

3.8/5

696 Ratings

Yati Derick

4/5

2 Jan, 2024

Stayed 2 nites over 2023—2024. Peak times, many hotels full, short staffed, poor n slow service all round BUT it was a breeze at Merchant’s Hotel!! No lines at check in, service with a smile, clean rooms, new towels, all amenities n hot water available, cold air conditioning n wen asked for extra water n pillows, got it in 5 minutes. Yes it is a old aged hotel n rooms r basic but compared to the other hotels around its very affordable n value for money. Of course location location location too. Will definitely return since I was looking for a comfortable, clean n safe place to sleep.

Nazira Nasir

1/5

6 Jan, 2024

Very noisy. Very dark room. The time i went there, got no water for few hours. I couldn’t shower, poop or pee. What the hell? The pipe for shower also broken. Can only use pipe for bath tub ugh. Worst experience ever 👎🏻

Regina Neoh

4/5

31 Jul, 2023

One of my top choices to stay at whenever I go back to Penang and am planning to spend most of trip in and about Georgetown. The staff is pleasant and helpful. Didn’t have towels in my room, but nothing a call to the front desk won’t solve. Got a room on the 4th floor facing the street, a bit of noise at night, but not too loud to disturb my sleep. Limited first come first served parking lot at the back of the hotel. But I haven’t had issues on previous trips driving down. Bus stop is a few meters away, where you can board the free CAT bus that takes you around the city area. Plenty of good food just a short walk away.

Ayesha Naeem (Ashfoodblog.kw)

1/5

17 Dec, 2023

We live in Penang for 1 day soo we wanted to book budget friendly hotel, we found this merchant hotel which is in george town, soo booked it The hotel service was weird, they didn’t cooperate well with us , whenever we ask for something they just have weird look on us and room was just ok Thankgod AC was working which is what 1 star is for The hotel itself was tight tight, will not recommend you guys to live here if you want to live more than one day Their are soo many other options as well do check them out!!

Yati Derick

4/5

2 Jan, 2024

Nazira Nasir

1/5

6 Jan, 2024

Regina Neoh

4/5

31 Jul, 2023

Muhammad Fareez

2/5

29 Jan, 2024

Rooms was just okay but the noise of the road is very loud and terrible . The only good thing is the service from the receptionist

Ayesha Naeem (Ashfoodblog.kw)

1/5

17 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.