Mercure Almaty City Center

4.6/5(992 Reviews) rating

4 Star Hotel

Mercure Almaty City Center exterior_detail

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About hotel

Welcome to Mercure Almaty City Center, one of the most sought-after and affordable 4-star hotels located in the vibrant Almaly District of Almaty, Kazakhstan. Conveniently situated just a stone's throw away from the popular Gabit Musrepov Kazakh Theatre for Children and Youth and a short 2-minute car ride from the historic 28 Panfilov Heroes Memorial Park, our hotel is the perfect choice for travelers looking for a comfortable and luxurious stay. Choose from our 117 elegantly-designed and air-conditioned rooms, all equipped with modern amenities such as complimentary minibars, LED televisions, and free high-speed wireless internet access. Need more relaxation? Our hotel also features a spa tub, sauna, and fitness center for your ultimate comfort. Let our concierge and babysitting services take away any stress or worries during your stay. Of course, no stay is complete without good food. Experience a burst of flavor in our gourmet restaurant, Gourdet, serving delectable international dishes, or relax and unwind at our chic bar and lounge with your favorite drink in hand. On weekdays, treat yourself to a delicious buffet breakfast for a fee. Our diverse dining options are sure to satisfy your cravings. Explore the city's must-visit attractions such as the stunning Zenkov Cathedral, exciting Hippodrome, and magnificent Almaty Opera House, all within easy reach from our hotel. And when it's time to depart, Almaty International Airport is only 13.5 kilometers away. Get the best of Almaty with a stay at Mercure Almaty City Center, where we guarantee a one-of-a-kind and genuine experience. Enjoy top-notch amenities, a superb location, and endless possibilities for activities and attractions. Book Mercure Almaty City Center online now and create unforgettable memories with us. Our hotel's address is 53 Abylai Khan Avenue50004, Kazakhstan.

Highlights

• Prime location in Almaty's Almaly District • Steps away from Gabit Musrepov Kazakh Theatre for Children and Youth • 117 air-conditioned rooms with minibars and complimentary WiFi • Less than 2km from popular attractions like 28 Panfilov Heroes Memorial Park and MEGA Park • Spa, sauna, and fitness center for relaxation and rejuvenation • Close proximity to Almaty International Airport (13.5km) and Almaty Railway Station (2.6km) • Ideal for both casual and business travelers • Concierge services and 24-hour front desk for convenience • Two restaurants serving international cuisine and a bar/lounge for drinks • Event space and 24-hour room service available for business needs

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

117

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Bicycle rentals

Sauna

Baby Sitting / Child Services

Hiking

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Bicycle rentals

Sauna

Activities

Baby Sitting / Child Services

Hiking

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹16,763

₹17,804

6% OFF

+ ₹1,916 taxes / night

Earn 186 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹16,763

₹17,804

6% OFF

+ ₹1,916 taxes / night

Update Price

Earn 186 Reward Points

Amenities

Location

Abylai Khan Ave, Almaty, 50004

View on Maps

Ratings & Reviews

4.6/5

992 Ratings

Dillan

5/5

25 Jan, 2024

This is an excellent hotel. The quality of the rooms is uniquely fantastic. I have never seen a hotel room like this before, it shows the culture of Kazakhstan while incorporating very modern technologies. The location is very city central where you can find food or shopping nearby. The public transport is readily available and easily accessible to distant places within the country or city. The biggest problem which is not a major factor, is not all staff speak English properly. To someone who speaks Russian or kazak you'll have no problem there.

Hamdan Alkaabi

5/5

31 Oct, 2023

The hotel location deserves a six stars. It’s in the middle of everything with easy access . The restaurant was fantastic and breakfast options where endless, although the amazing breakfast the crepes used to finish out really quickly😅. The service is spectacular the offered us a meal for our early trip back. The rooms where spacious. They also offered cakes for birthdays, it was some surprise. The hotel was quiet but the last night (3 days ago) there where parties happening in the room in front of us. I beleive they had drinks and loud music and there where more the 7 people in the room. The hotel was great just not the last night.

Shalva Getsadze

5/5

15 Dec, 2023

The best location in Almaty. Very pleasant and attentive staff can help you in any case, make your wishes true. Very clean room and hot water in bathroom is heaven in any weather and temperature. Highly Recommended.

Jennifer Tutuska

5/5

7 Aug, 2023

This was one of the nicest hotels I stayed in throughout my two weeks in Central Asia. The staff was great, the location was great, I would choose to stay here again. The only recommendation I would make would be for the hotel to have a filtered water bottle refill station, even if it is just at the bar. They were great in providing additional bottled water, and they have taken other environment measures, but every bit helps.

Karneet Sandhu

5/5

4 Jul, 2023

We had a wonderful experience staying at Mercure. The hotel accommodated an early check in at an extra charge but it was worth it. After check in we had a very comfortable sleep for a few hours (the blackout curtains were a blessing). The breakfast was good but waffles and pancakes should definitely be added to the breakfast menu. The location of hotel is perfect to explore the city and some wonderful cafes nearby. Faced few challenges in communicating with the Spa staff due to language barrier but it was not much of an issue. The guests use the translation app but in my view hotel staff should also be provided with usage of such apps for better communication. May be exploring some standalone translation device. All in all a great experience.

Dillan

5/5

25 Jan, 2024

Hamdan Alkaabi

5/5

31 Oct, 2023

Shalva Getsadze

5/5

15 Dec, 2023

Jennifer Tutuska

5/5

7 Aug, 2023

Karneet Sandhu

5/5

4 Jul, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.