Mercure Auckland Queen Street

4.2/5(254 Reviews) rating

3 Star Hotel locationPin

Auckland, Auckland Region

1/69

About hotel

Indulge in the vibrant charm of Auckland's bustling Central Business District with a memorable stay at our esteemed hotel, centrally located in the heart of the city. Our prime location allows for easy access to the best shopping, dining, and entertainment options in Auckland. Relax in one of our 96 luxurious guestrooms, equipped with modern amenities such as complimentary high-speed Wi-Fi and Smart Televisions with a variety of digital channels to keep you entertained. Refresh yourself in our sleek bathrooms featuring indulgent rain showers with lavish rainfall showerheads for a truly elevated bathing experience. For those looking to immerse themselves in Auckland's lively culture, our hotel is conveniently situated near the famed Queen Street Shopping District and Karangahape Road. Popular attractions like the Sky Tower and Auckland Ferry Terminal are also within close proximity. Take a moment to rejuvenate during your journey at our 24-hour fitness center, or utilize our state-of-the-art business center to stay connected with work. With versatile conference space to accommodate all your meeting and event needs, our hotel is the perfect choice for business travelers. At the end of the day, treat yourself to a delicious meal at our acclaimed on-site restaurant, Lone Star, or unwind with a drink at our trendy bar/lounge. For a truly affordable and hassle-free stay in Auckland, choose Mercure Auckland Queen Street. Book now and embark on an adventure to discover all that this dynamic city has to offer. Don't forget to make use of our competitive Mercure Auckland Queen Street room prices and conveniently book online. Our hotel address is 500 Queen Street, Auckland1010, New Zealand, making it easily accessible for our valued guests. Elevate your travel experience with us today!

Highlights

• Located in the heart of Auckland's Central Business District • Steps away from Queen Street shopping district and Karangahape Road • Close to popular tourist attractions such as Sky Tower and Auckland Ferry Terminal • Luxurious and comfortable rooms with Smart televisions and complimentary Wi-Fi • Various room options catering to different budgets • 24-hour fitness center for guests to stay active • Business amenities including a business center and meeting room • On-site restaurant and bar serving delicious meals and drinks • Continental breakfast available on weekdays for a fee • Close proximity to airport (21.3km) and railway station (0.7km) • Great for both casual and business travelers • Featured in our rating system for the benefit of our customers.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

On-Site parking

Bicycle rentals

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

On-Site parking

Bicycle rentals

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

LGBTQ friendly.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: NZD 200 per accommodation, per stay.

We have included all charges provided to us by the property..

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

LGBTQ friendly.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: NZD 200 per accommodation, per stay.

We have included all charges provided to us by the property..

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹11,493

₹17,127

33% OFF

+ ₹1,718 taxes / night

Earn 132 Reward Points

Select Rooms

OPTION 1

Refundable

₹11,493

₹17,127

33% OFF

+ ₹1,718 taxes / night

Update Price

Earn 132 Reward Points

Amenities

Location

Queen Street, Auckland, Auckland Region, 1010

View on Maps

Ratings & Reviews

4.2/5

254 Ratings

Tom Hazeldine

2/5

3 Jan, 2024

All in all a disappointing stay. I was in room 501 (a room design for someone with mobility issues) which was the root-cause of both issues I experienced. There was a connecting door that had so little sound proofing the family on the other side on each night may as well have been in the room with me! There has to be a better solution than that. I heard every wail and every scream. The other main challenge was the absence of any shampoo or shower gel until I asked for it. Even then it was just sachets because the hotel hadn't got around to fitting the dispensers in every room yet (according to reception). On the plus side the bed was very comfortable, the shower warm and I liked the decor which was fresh and modern. However the room was an awkward shape and smaller than I'd expect - I guess that's due to it being an office conversion. Reception is also tiny which I imagine is for the same reason. I had one other frustration - reception was left unmanned several times during my stay. I had to ask to check out by peering round the door into the office behind reception. So in summary it felt like a very compromised experience. I wouldn't go back.

Lukas Merz

3/5

1 Jan, 2024

Location is very nice, staff is very friendly and breakfast was amazing. However, the room was stuffy and very badly soundproofed, so you could hear your neighbours' (above and next to you) every move which makes it hard to sleep well. Beds comfy though.

Teemu Heiskanen

3/5

5 Jan, 2024

I appreciate the staff's effort, but during my three-night stay, I noticed breakfast items running out frequently and coffee machine broken twice. In addition to the breakfast concerns, it would be beneficial to consider incorporating a more consistent room cleaning service to enhance the overall comfort and satisfaction of guests during their stay.

Ruth LX

3/5

18 Jan, 2024

Great location in the city, very near Newmarket, rooms are average, service is quite good, and the people at the mercure are generally lovely. Housekeeping was a mixed bag, with certain housekeepers meticulously sprucing up the room and others not bothering to change the sheets despite obvious stains. It is a cheap and cheerful place to stay and really good for families on a budget. Rooms are decently sized and the hot water pressure and temperature are absolutely perfect (adding this for those who really prioritise strong hot showers).

Tom Hazeldine

2/5

3 Jan, 2024

Lukas Merz

3/5

1 Jan, 2024

Teemu Heiskanen

3/5

5 Jan, 2024

Ruth LX

3/5

18 Jan, 2024

Sumaya A

1/5

28 Jan, 2024

Absolutely rediculous. Was charged for the room as well as an extra $50 for absolutely no reason. Room had no shampoo or amenities as their staff where given christmas period off. Have been trying to email to ask for my money back they don't even bother responding. I will certainly be disputing this.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.