Mercure Cairns

3.8/5(83 Reviews) rating

4 Star Hotel locationPin

Cairns, Queensland

103

1/103

About hotel

Located at 15 Florence Street, Queensland4870, Australia, the Mercure Cairns is a shining example of affordable luxury. Its prime location in the lively city of Cairns offers convenience for all travelers, with the famous Cairns Esplanade just a stone's throw away. You can easily book a stay at the Mercure Cairns online and take advantage of the unbeatable Mercure Cairns room prices. Step into one of the 75 beautifully appointed rooms and feel instantly at ease with the array of amenities available. From in-room mini bars to modern espresso makers, every detail has been carefully chosen to enhance your stay. The private bathrooms come equipped with complimentary toiletries and hairdryers for added convenience. Adventurous souls will appreciate the Mercure Cairns' close proximity to popular attractions such as the breathtaking Great Barrier Reef and the vibrant Cairns Performing Arts Centre. After a day of exploration, guests can relax and recharge in the hotel's outdoor pool or tranquil garden, or catch up on their favorite TV shows in the common area. For business travelers, the Mercure Cairns offers essential services such as a fully equipped business center, express check-in and check-out, and an airport shuttle for a fee. Limited onsite parking is also available for added convenience. Satisfy your appetite at The Stanley, the hotel's on-site restaurant and bar, featuring a mouth-watering selection of local cuisine. Room service is also available during limited hours, or you can indulge in the delicious full breakfast served every morning from 6:30 AM to 9:30 AM. The Mercure Cairns is highly recommended for its prime location, top-rated amenities, and exceptional customer service. Book Mercure Cairns online now and experience a comfortable and convenient stay in one of Australia's most vibrant cities. The Mercure Cairns room prices are unbeatable, making it suitable for a variety of travelers.

Highlights

• Perfectly located in the heart of Cairns, steps away from the Great Barrier Reef and Esplanade • Variety of room options to suit any budget or travel style • Take advantage of amenities like an outdoor pool, free Wi-Fi, and comfortable rooms with modern conveniences • Conveniently close to Cairns Central Shopping Centre, Reef Hotel Casino, and other popular attractions • Awarded a star rating from the Australian Star Ratings Agency for exceptional quality • Just 6.4 km from Cairns International Airport, making travel a breeze • Business travelers will appreciate our business center and quick check-in/out options • Indulge in local cuisine at our on-site restaurant, with room service available as well • Enjoy the view of our beautiful garden or take a short walk to nearby theaters and entertainment venues • Committed to providing a top-notch experience for both casual and business travelers alike.

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Breakfast available

Coffee/tea

Airport shuttle service

Banquet Facilities

Business center

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Food & Beverages

Breakfast available

Coffee/tea

Services

Airport shuttle service

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Guest accommodation is sealed after cleaning.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Property does not offer onsite COVID-19 testing.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Guest accommodation is sealed after cleaning.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Property does not offer onsite COVID-19 testing.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

₹8,273

₹10,157

19% OFF

+ ₹765 taxes / night

Earn 90 Reward Points

Select Rooms

OPTION 1

Refundable

₹8,273

₹10,157

19% OFF

+ ₹765 taxes / night

Update Price

Earn 90 Reward Points

Amenities

Location

Lake St, Cairns, Queensland, 4870

View on Maps

Ratings & Reviews

3.8/5

83 Ratings

1 Stira

2/5

20 Jan, 2024

Hotel facilities are good but I had a very unpleasant experience at this hotel, and I hope anyone considering a stay here will take note of this review. I did not request a room cleaning, but the hotel staff entered my room and took my entire bag of Lush bath bombs that were still in the paper bag without my permission. This paper bag was with my belongings, indicating that I did not treat it as garbage. Even for a routine cleanup, there was no reason to touch it and consider this bag as garbage to throw it away, especially since it contained heavy and unused bath bombs. When I raised the issue with the manager, there was no apology. Instead, I was told that the staff responsible for entering my room was not present, and I should wait until this staff was on duty the next day, and she told me that she could help me solve the problem next day at 5-6pm. I called again the next day at the agreed time and another manager took my call. Since I couldn't find the store and was hoping to get my lost items back, I was told that the employee who had entered my room was already off work today and we would have to wait until tomorrow. As we had to check out the next day, I didn’t have time to enjoy the bath bombs either. In the end, they apologized to me and negotiated that they would pay us $40 as compensation. This kind of behavior, throwing away a customer’s personal belongings without permission, should never happen in a hotel. Thankfully, I only lost my bath bombs this time. In the future, if they threw away my USB stick with my final year’s art portfolio for no reason and asked me to wait until the next day, I would immediately call the police.

Erica Kris

5/5

28 Jan, 2024

First time for everything. Didn't know cairns had a Mecure motel. Thanks to my brother in law I now know. Loved my stay. Friendliest staff, perfect location if you love to walk, perfect restaurants nearby. I've already recommended to my family friends and colleagues will definitely come back to stay

Michael Reilly

3/5

27 Jan, 2024

Overall not bad. Location is fine - close enough to most places you want to be in downtown Cairns ie: Lagoon Pool, Aquarium, RSL, waterfront walking, night markets/restaurants etc. Staff quite friendly. Dinner and breakfast options quite good and pool OK too. With kids in tow however I'd probably look for an alternative next time.

Shane Oliver

4/5

27 Nov, 2023

I had a great experience on the whole - couple of issues (leaking Air Con and no Power for a few hours another night) but both issues were resolved to my satisfaction - no fuss. Any hotel can have issues like the ones I had - what puts Mercure Cairns apart from other hotels I have stayed in is how they dealt with it. Every staff member was friendly and appologetic (even though neither of these issues were their fault), the staff went above and beyond to resolve my issues. As I said this hotel was perfectly located for my needs as I was traveling on business it was not far from where I had to travel to each day, and a short walk to multiple places to eat for breakfast and dinner, only a few blocks from Cairns shopping centre as well

Michael Hopp

2/5

15 Nov, 2023

Upon arrival I asked for a king bed room upgrade inline with my ALL limitless status and the staff member stated that the hotel does not have any rooms with King Bed, yet when looking online, the hotel offers a king bed room and a queen bed room with Spa. This was very disappointing. The restaurant is seriously lacking in variety and closed early. We were also asked to leave the outside area around the pool as they wanted to lock the gate. Very disappointing stay to say the least.

1 Stira

2/5

20 Jan, 2024

Erica Kris

5/5

28 Jan, 2024

Michael Reilly

3/5

27 Jan, 2024

Shane Oliver

4/5

27 Nov, 2023

Michael Hopp

2/5

15 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.