Mercure Grand Jebel Hafeet Al Ain Hotel

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Safety features at this property include a fire extinguisher.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Individually-wrapped food options are available.

Staff temperature checks are conducted regularly.

Property is cleaned with disinfectant.

Guests are provided with free hand sanitizer.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Staff wears personal protective equipment.

Individually-wrapped food options are available through room service.

Masks are available to guests.

Individually-wrapped food options are available for breakfast.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Protective clothing is available to guests.

Contactless check-in is available.

Individually-wrapped food options are available for lunch.

Gloves are available to guests.

UNESCO sustainable tourism pledge.

Commonly-touched surfaces are cleaned with disinfectant.

You'll be asked to pay the following charges at the property: A tax is imposed by the city: AED 15.00 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Service animals not allowed.

Pets not allowed.