Mercure Hotel Aachen Europaplatz

4.2/5(1.39K Reviews) rating

4 Star Hotel locationPin

Aachen, North Rhine-Westphalia

Mercure Hotel Aachen Europaplatz primary_image

137

1/137

About hotel

Located in the bustling Aachen-Mitte neighborhood, you'll find the charmingly affordable Mercure Hotel Aachen Europaplatz, awaiting your arrival. Perfect for all kinds of travelers, our hotel boasts a convenient location near a variety of must-see sights and activities. Our 119 sleek and air-conditioned rooms, complete with LCD televisions and complimentary Wi-Fi, provide modern comforts and conveniences for a truly enjoyable stay. But what sets us apart from the competition? Our meticulously designed bathrooms, featuring both refreshing showers and convenient hair dryers, provide a touch of luxury and ease for a stress-free experience. And for those who value the complexity and variations in their written communication, look no further. Within a quick 5-minute drive, you'll find the world-renowned Carolus Thermen Bad Aachen and prestigious RWTH Aachen University, catering to both your curious nature and intellectual pursuits. But that's not all. Our hotel's prime location places you within easy reach of popular attractions such as Eurogress Aachen and Ludwig Forum, satisfying your thirst for culture and entertainment. Sports enthusiasts can also rejoice as the thrilling CHIO Stadium is just a stone's throw away. And for those who revel in history, our hotel is just a short distance from the Aachen Cathedral, New Tivoli Stadium, and the grand Rathaus. But the excitement doesn't stop there. Take advantage of our fantastic recreational facilities, including a seasonal outdoor pool, a lovely terrace, and a peaceful garden, perfect for unwinding under the warm Aachen sun. Our cozy lobby with a crackling fireplace, complimentary wireless internet access, and charming gift shops contribute to the welcoming atmosphere, making you feel at home. For our business-minded guests, we provide a 24-hour business center and complimentary newspapers to ensure you're always on top of your work. And for those planning a meeting or event, our hotel features state-of-the-art conference space spanning over 4000 square feet. Parking is a breeze with our convenient onsite self-parking available for a fee. Ready to satisfy your taste buds? Look no further than our onsite restaurant, AIXcellence, serving up mouth-watering international dishes. And for a refreshing drink, our bar/lounge is the perfect spot. Room service is also available during limited hours for your convenience. And no stay is complete without a hearty buffet breakfast, served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM (fees apply). So why wait? With comfortable accommodations, top attractions nearby, and a variety of amenities to choose from, make your next trip truly unforgettable. We can't wait to welcome you and create lasting memories at Joseph-von-Goerres-Str. 21, NRW52068, Germany.

Highlights

• Convenient location with easy access to the airport (49km) and train station (2km) • Family-friendly hotel with 119 air-conditioned rooms and complimentary Wi-Fi • Within 5 minutes drive to Carolus Thermen Bad Aachen and 10 minutes to RWTH Aachen University • Adjacent to Ludwig Forum and close to various popular tourist attractions like Aachen Town Hall and Aachen Cathedral • Flexible accommodation options with luxury, boutique, and budget room choices • Seasonal outdoor pool, terrace, garden, and gift shops for recreation and leisure • Ideal for business travelers with a 24-hour business center and conference space (4133 sq. ft.) • International cuisine restaurant AIXcellence and bar/lounge for food and drinks • Daily breakfast buffet (fee) available on weekdays (6:00 AM - 10:00 AM) and weekends (7:00 AM - 11:00 AM)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

119

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Accessible parking

Terrace

Bicycle rentals

BBQ/Picnic area

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Accessible parking

Terrace

Bicycle rentals

Activities

BBQ/Picnic area

Food & Beverages

Breakfast available

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, mobile payments, and cash.

Mobile payment options include: Apple Pay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Safety features at this property include a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Guests must provide proof of COVID-19 vaccination.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Property follows sanitization practices of SGS (3rd party expert - Global).

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Property does not offer onsite COVID-19 testing.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Guests must provide health documentation.

Guests must provide a negative COVID-19 test result.

Green Key (Foundation for Environmental Education).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

The seasonal pool will be open from May to September..

Up to 3 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, mobile payments, and cash.

Mobile payment options include: Apple Pay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Safety features at this property include a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Guests must provide proof of COVID-19 vaccination.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Property follows sanitization practices of SGS (3rd party expert - Global).

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Property does not offer onsite COVID-19 testing.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Guests must provide health documentation.

Guests must provide a negative COVID-19 test result.

Green Key (Foundation for Environmental Education).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

The seasonal pool will be open from May to September..

Up to 3 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

₹9,176

₹9,925

8% OFF

+ ₹709 taxes / night

Earn 98 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹9,176

₹9,925

8% OFF

+ ₹709 taxes / night

Update Price

Earn 98 Reward Points

Amenities

Location

Joseph von G�rres Stra�e, Aachen, North Rhine-Westphalia, 52068

View on Maps

Ratings & Reviews

4.2/5

1.39K Ratings

Fábio Matos

5/5

15 Nov, 2023

Great hotel to stay at the centre of Aachen, staff were very friendly and welcoming. Rooms were very clean and comfortable. Restaurant also delivers great service with quality food, ambient was superb, I recommend to anyone choose as it won't be disappointed. Thanks for the amazing service 😍

Julia Pevzner

5/5

7 Nov, 2023

I had a superb stay in Aachen recently. The hotel was exceptionally clean and modern, contributing to a comfortable experience. The breakfast provided was absolutely fantastic, adding to the overall excellence of my stay.

N JS

4/5

15 Oct, 2023

Convenient hotel. Plenty parking, unfortunately chargeable. Good food in the restaurant and good breakfast, with very pleasant outside seating area next to the pool. The rooms are quite austere with simple decor and hard floors. Comfortable beds.

Mark Hartung

1/5

29 Jul, 2023

Booked this through hotels.com and chose for the location. Centrally located but many issues: - water leaked from the ceiling and we had to interrupt our plans while it was being repaired. Staff refused to give us another room or provide compensation for the inconvenience. - water kettle leaked and we had to get it replaced, but staff did not deliver a new one we had to retrieve it from front desk - we tried to reserve a taxi for the morning only to be told there was no need, “there are always taxis available.” Well of course, there were none, and we had to secure our own taxi instead. - horrible noise from the street (on third floor Will not stay here again, very overpriced for the trouble and lack of care by staff.

Fábio Matos

5/5

15 Nov, 2023

Julia Pevzner

5/5

7 Nov, 2023

N JS

4/5

15 Oct, 2023

Mark Hartung

1/5

29 Jul, 2023

Colin Leonard

5/5

9 Nov, 2023

We always enjoy our stay here. Friendly staff, great breakfast and easy walking distance to old town Aachen, as well as the Carolus Thermal Baths.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.