Mercure Hotel Düsseldorf City Nord

4.1/5(1.43K Reviews) rating

4 Star Hotel locationPin

Dusseldorf, North Rhine-Westphalia

Mercure Hotel Düsseldorf City Nord facade

1/97

About hotel

Experience the ultimate 4-star luxury at our stunning hotel, nestled in the bustling city of Düsseldorf. Our prime location in Stadtbezirk 6 puts you in the heart of the action, with easy access to top attractions and business hubs. The Mercure Hotel Düsseldorf City Nord boasts 190 exquisite guestrooms, featuring state-of-the-art amenities such as a Smart television, complimentary high-speed Wi-Fi, and a lavish en-suite bathroom stocked with complimentary toiletries. Explore the vibrant city and its cultural treasures, including the Goethe Museum, Museum Kunstpalast, and NRW-Forum Düsseldorf, all just moments away from our hotel. Business travelers will appreciate our close proximity to the renowned Messe Düsseldorf and PSD Bank Dome, making their stay efficient and productive. For a tranquil retreat, the Duesseldorf Grafenberg Wildlife Park and Duesseldorf Art Academy are just a hop, skip, and a jump away. After a day of adventure or work, relax on our terrace and take in the stunning views, or stay connected with our complimentary Wi-Fi. Our business center, complimentary newspapers, and dry cleaning/laundry services ensure a seamless stay, keeping you organized and connected. Enjoy a delectable meal at our on-site restaurant or indulge in room service during limited hours. Unwind at our bar/lounge with your favorite drink in hand. Start your day off right with our delicious buffet breakfast, available on weekdays at a nominal fee. With the Duesseldorf International Airport just a short drive away, our hotel is easily accessible to all. Book your stay at the Mercure Hotel Düsseldorf City Nord online and discover an unforgettable experience of luxury, convenience, and comfort. Affordable Mercure Hotel Düsseldorf City Nord room prices await you at Noerdlicher Zubringer 7, NW40470, Germany. Don't wait, make your reservation now and enjoy a truly exceptional stay in Düsseldorf.

Highlights

• Rated 4 stars by Hotelstars Union • 10-minute drive to Messe Düsseldorf and PSD Bank Dome • Smart TVs and complimentary Wi-Fi in all 190 guestrooms • Close proximity to popular attractions like Synagoge and Hofgarten • Terrace and free Wi-Fi available • Business amenities such as a business center and complimentary newspapers • Self-parking available for convenience • On-site restaurant and coffee shop • Room service and bar/lounge for a variety of dining options • Buffet breakfast served on weekdays for a fee • Close to Duesseldorf International Airport (5.7 km) and Cologne-Bonn Airport (61.7 km) • Suitable for both casual and business travelers.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

190

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Snack bar

Vending machines

Accessible parking

Designated Smoking Areas

Terrace

Breakfast available

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Snack bar

Vending machines

Accessible parking

Designated Smoking Areas

Terrace

Food & Beverages

Breakfast available

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age..

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

₹5,720

₹6,898

17% OFF

+ ₹438 taxes / night

Earn 61 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹5,720

₹6,898

17% OFF

+ ₹438 taxes / night

Update Price

Earn 61 Reward Points

Amenities

Location

N�rdlicher Zubringer, Dusseldorf, North Rhine-Westphalia, 40470

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Ratings & Reviews

4.1/5

1.43K Ratings

Edward Stanley Cary

3/5

24 Jan, 2024

I was disappointed as part of accor brand I expected more. The rooms are in bad need of a refit, limited wall socket, curtain were ripped. It felt it was last refitted in the end of the 90s. Breakfast at 21 euro per person is ridiculous. We walked down the road to trendy brunch place and had breakfast at 2/3 of the price for x2 quality. We need extra pillows we had to come collect them from reception. For the price was disappointed in this hotel.

nail çağrı yıldırım

1/5

9 Nov, 2023

I recently stayed at Mercure Hotel Duesseldorf City Nord and unfortunately, my experience was disappointing. Firstly, despite requesting a non-smoking room with two separate beds, I was allocated a room with a single twin bed that reeked of cigarette smoke. Despite bringing these issues to the attention of the staff, no action was taken to rectify the situation. The lack of responsiveness from the hotel staff was particularly concerning. It seemed that my concerns were not taken seriously, and no effort was made to accommodate my requests. I believe that customer satisfaction should be a top priority for any hospitality establishment, and my experience at Mercure Hotel which belongs to Accor Group, fell far short of my expectations. I hope the management takes note of these issues and works towards improving their customer service and fulfilling guests' requests in the future. Overall, I cannot recommend this hotel based on my personal experience. P.S. Parking is 15€ per day.

Sass

4/5

5 Aug, 2023

Was there with a few friends, everyone had a room of their own and none of our air conditioners worked. You could switch it on and of but it did not cool the room down. Combine this with summer and our rooms being on the fourth floor and it was quite unpleasant. But the staff were super friendly and rooms were always cleaned well.

Irene

5/5

26 May, 2023

Right away when I enter the this hotel I felt welcomed by the front desk Associate. Well... the furniture lobby is very small, not very cozzy and there are only a few sitting pieces if you are meeting with a big group of people only six people can sit down. But going to my room I found it to be very clean, cozzy and confortable all around. To me, it was perfect since I just use the room to sleep and take a shower. Breakfast was perfect as well. Also, we had a small issue with booking and Ahmad and "Harry, two young (night shift working students) solved that small issue with such professionalism and lovely attitud, they did such a great job.

Edward Stanley Cary

3/5

24 Jan, 2024

nail çağrı yıldırım

1/5

9 Nov, 2023

Sass

4/5

5 Aug, 2023

Irene

5/5

26 May, 2023

a a

2/5

10 Aug, 2023

We stayed in this hotel for a week. We are not satisfied. There was not wi_fi in the room. The connection was really bad and weak. The hotel was not close to the city centre. In the same conditions, a hotel could be found in the Friedrichstadt district (close to the centre), with Wi-Fi. We are not satisfied.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.