Mercure Hotel Düsseldorf Süd

3.6/5(1.22K Reviews) rating

4 Star Hotel locationPin

Dusseldorf, North Rhine-Westphalia

Mercure Hotel Düsseldorf Süd exterior_detail

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About hotel

Explore the beauty of Düsseldorf with a stay at our affordable 4-star hotel, Mercure Hotel Düsseldorf Süd. Our hotel's prime location in Am Schönenkamp 9, NW40599, Germany, ensures easy accessibility to popular tourist attractions and corporate destinations, making it the ideal choice for business and leisure travellers. With 121 well-appointed guestrooms and modern amenities, including LCD televisions and high-speed wireless internet access (for a nominal fee), we provide a comfortable and seamless stay for our esteemed guests. Unwind in our en-suite bathrooms, equipped with rainfall showerheads and complimentary toiletries, for a luxurious experience. Our beautiful garden and terrace offer picturesque views, and guests can stay connected with complimentary high-speed wireless internet access throughout the property. Our tour/ticket assistance makes planning your itinerary a breeze, and our gift shops and newsstands offer a diverse selection of souvenirs. For a delightful evening, fire up our barbecue grills and spend quality time with your loved ones. Our business travellers will appreciate our fully-equipped business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Convenient self-parking is also available at a nominal fee. Treat your taste buds to a delectable meal at our on-site restaurant or unwind with a refreshing beverage at our bar/lounge. Don't miss our sumptuous buffet breakfast, served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM, for a nominal fee. With Duesseldorf International Airport only 30.7 km away and Cologne - Bonn Airport located 44.5 km from our hotel, travelling convenience is guaranteed for our guests. Embrace affordable luxury at Mercure Hotel Düsseldorf Süd. Book your stay with us now and create unforgettable memories in the vibrant city of Düsseldorf. Don't forget to check out our prices for Mercure Hotel Düsseldorf Süd room prices and book Mercure Hotel Düsseldorf Süd online for unbeatable deals.

Highlights

• Hotelstars Union rated this property 4 stars • Convenient location in Düsseldorf, within a 5-minute drive to Classic Remise Duesseldorf and Benrath Palace • 8.8 km from Messe Düsseldorf and 3.5 km from Mitsubishi Electric Hall • 121 guestrooms with LCD TVs and free Wi-Fi, ideal for both casual and business travelers • Beautifully designed with elegant furnishings, catering to luxury, boutique and budget stays • Enjoy a delicious meal at the hotel's restaurant and drinks at the bar/lounge • Explore nearby attractions such as University of Duesseldorf, Himmelgeister Rheinbogen, and Konigsallee • Stay connected with complimentary wireless internet and make use of the business center • Travel easily with Düsseldorf International Airport (30.7 km) and Cologne - Bonn Airport (44.5 km) nearby • Facilities include a terrace, garden, gift shop, tour/ticket assistance, and barbecue grills for a convenient stay

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

121

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Shops and commercial services

Smoke-free property

Snack bar

Vending machines

Terrace

Hiking

Breakfast available

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Shops and commercial services

Smoke-free property

Snack bar

Vending machines

Terrace

Activities

Hiking

Food & Beverages

Breakfast available

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

This property uses solar energy.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property follows sanitization practices of SGS (3rd party expert - Global).

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Electrostatic spray is used for disinfection.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age..

We have included all charges provided to us by the property..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Free Wi.

Fi in public areas has a 1-device limit..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Only dogs are allowed.

Maximum number of pets per room 1.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

This property uses solar energy.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property follows sanitization practices of SGS (3rd party expert - Global).

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Electrostatic spray is used for disinfection.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Free Wi.

Fi in public areas has a 1-device limit..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Only dogs are allowed.

Maximum number of pets per room 1.

Pets allowed.

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Amenities

Location

Am Sch�nenkamp, Dusseldorf, North Rhine-Westphalia, 40599

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Ratings & Reviews

3.6/5

1.22K Ratings

Hande Kılıç

1/5

28 Jan, 2024

That is the DIRTIES HOTEL EVER!!! Never go! Ever! My Mind is questioning how this hotel is a 4 star under Mercure Group Hotels. I killed a bug in the room, then they changed my room and I share the pictures from the new one! Horrible experience ever!

Norbert Goscinski

2/5

12 Dec, 2023

The worst Mercure I visited. Dirty walls in corridors and rooms, air-condition or heating system permanently switched off. The receptionist gave me some heater- noisy one. Something was stinking everywhere. Breakfast rather poor for Mercure standard. Never again. Definatelly it does not deserved for 4 stars and Mercure name.

Pervaiz Ahmed

1/5

18 Jun, 2023

Simply pathetic. The Staff at the reception won’t respond. There is no AC. It was hot in the room. When I complained about the AC not functioning the staff told me that it doesn’t work anywhere in the hotel. He promised to provide a fan but never came back. The night staff didn’t know English so communication was tough. WiFi is slow even if you opt for so called faster internet by 10 paying Euro. Coffee maker was also not working.

Ayşenur Kaya

5/5

16 Nov, 2022

It is not a 5 star hotel but the service and the kindness of the crew were perfect. It had my dinners there and food was very delicious and affordable. Rooms are clean and prices are affordable. The crew is international I would like to special thanks to front desk crew. I lost my laptop and they helped me like their laptop was lost and they were polite always.

Hande Kılıç

1/5

28 Jan, 2024

Norbert Goscinski

2/5

12 Dec, 2023

Pervaiz Ahmed

1/5

18 Jun, 2023

Daria Skrzypek

1/5

4 Jan, 2024

Extremalnie long check-in. Waiting for one your because the room weren’t ready yet. And the man at the reception don’t speak english.

Ayşenur Kaya

5/5

16 Nov, 2022

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.