Mercure Hotel Severinshof Köln City

4.3/5(2.32K Reviews) rating

4 Star Hotel locationPin

Cologne, North Rhine-Westphalia

Mercure Hotel Severinshof Köln City exterior_detail

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About hotel

Enhance your Cologne experience by choosing to stay at our exquisite 4-star hotel, perfectly located in the bustling Innenstadt district. Our exceptional hotel has been certified with an esteemed star rating by Hotelstars Union, showcasing our unwavering dedication to providing top-notch quality and service to our valued guests. Situated within walking distance of prominent attractions such as the Wallraf-Richartz Museum and Old Market, our hotel serves as the perfect gateway to experience the rich culture and history of Cologne. In addition, famous landmarks including Cologne Cathedral and City Hall are just a stone's throw away, making our hotel the ideal base for exploring the city. Experience unparalleled comfort and luxury in our 253 elegantly designed guestrooms, equipped with all the modern amenities to make your stay a convenient one. Enjoy the perks of LCD televisions, complimentary Wi-Fi, and laptop-compatible safes during your stay. Unwind in our spacious bathrooms and treat yourself to a refreshing shower, complete with hair dryers. For an unforgettable experience, step out onto our terrace and bask in the mesmerizing views of the city, or stay connected with complimentary Wi-Fi throughout our hotel. Our attentive staff is always available to assist you with tour or ticket arrangements, ensuring a hassle-free and enriching stay. Business travelers will find our 6 meeting rooms and comprehensive business amenities perfectly tailored to their needs, including complimentary newspapers in the lobby, dry cleaning services, and a 24-hour front desk. We also provide self parking for added convenience. Satiate your taste buds at our on-site restaurant, offering tantalizing dishes prepared using fresh and locally sourced ingredients. Unwind with a drink at our bar/lounge after a long day of exploration. Don't forget to indulge in our delectable breakfast buffet, available at an affordable fee on weekdays and weekends. Discover the perfect blend of luxury and affordability at our 4-star hotel in Cologne's Innenstadt district. Book your room with us now and experience the best of what this charming city has to offer. Remember to mention "Mercure Hotel Severinshof Köln City room prices" and "Book Mercure Hotel Severinshof Köln City Online" when making your reservation to enjoy our amazing offerings. Our hotel is located at Severinstr. 199, NW50676, Germany, making it easily accessible to our esteemed customers.

Highlights

• Centrally located in the heart of Cologne's Innenstadt area • Rated 4 stars by Hotelstars Union • 253 guestrooms with LCD televisions and complimentary wifi • Within 15-minute walk to Wallraf-Richartz Museum and Old Market • 1.8 km from Cologne Cathedral and City Hall • Close proximity to St Maria im Kapitol, Hohe Strasse, and Chocolate Museum • Terraced views and complimentary wifi • Ideal for both casual and business travelers • 14.5 km from Cologne - Bonn Airport and 60.1 km from Duesseldorf International Airport • 6 meeting rooms and event assistance available • On-site restaurant and bar/lounge with room service options • Buffet breakfast served daily (fees apply).

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

253

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Vending machines

Accessible parking

Terrace

Bicycle rentals

Breakfast available

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Vending machines

Accessible parking

Terrace

Bicycle rentals

Food & Beverages

Breakfast available

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Property follows sanitization practices of SGS (3rd party expert - Global).

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Caters to LGBTQ guests.

Minimum guest age is 18.

No rollaway/extra beds available.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Reservation might be required for some facilities onsite.

Green Key (Foundation for Environmental Education).

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: An effective city/local tax rate of 5.35 percent will be charged.

We have included all charges provided to us by the property..

This property caters to LGBTQ+ guests..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Property follows sanitization practices of SGS (3rd party expert - Global).

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Caters to LGBTQ guests.

Minimum guest age is 18.

No rollaway/extra beds available.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Reservation might be required for some facilities onsite.

Green Key (Foundation for Environmental Education).

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: An effective city/local tax rate of 5.35 percent will be charged.

We have included all charges provided to us by the property..

This property caters to LGBTQ+ guests..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹9,152

₹9,906

8% OFF

+ ₹706 taxes / night

Earn 98 Reward Points

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₹9,152

₹9,906

8% OFF

+ ₹706 taxes / night

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Amenities

Location

Kleine Spitzengasse, Cologne, North Rhine-Westphalia, 50676

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Ratings & Reviews

4.3/5

2.32K Ratings

Louise Gireau

5/5

26 Jan, 2024

Great experience in this 4 stars hotel. The standard double bedroom was spacious and the bed really comfortable. The staff was friendly. And the breakfast was really good. There is a lot of choices and you can get it until 10:30 which is rare but highly appreciated. The city center s nearby, reachable by metros, buses or by 10 to 15 minutes walking.

Utrecht

3/5

17 Dec, 2023

Location of the hotel is fine. It’s quite a walk to the city center but there is a metro station right outside the hotel. The rooms are simple, but quite dirty. Our room (406) needs maintenance; rusty mirror, dirty walls, a lot of lime scale in the shower and toilet, as well as in the kettle. The breakfast buffet was simple but fine, I would still recommend going elsewhere given the high price. For the price you pay for the hotel, all the above is what we expected. However, the thing that was really disappointing was the service at the reception. There was a huge queue for checkout and only one person working at the reception. We waited for over 45 minutes only to checkout. I would be ashamed if this would be my hotel! On top of all that, when we finally were checked out and wanted to leave the hotel’s parking lot, the ticket machine was broke so we had to go back to the reception and queue up >45 min(!!!) to pay for the parking. Never again!!!!

Dieter Rockel

5/5

5 Jan, 2024

Very good hotel. Generally nothing to complain.Friendly and competent staff, the bar personnel is very good. The food in the bar is to affordable prices, good quality and taste. Good breakfast with a lot choices. The rooms are spacious and clean, heating is working perfect. When in Cologne a good choice to stay.

J H Y

1/5

26 Nov, 2023

Mediocre at best. The short front desk staff dude with dark hair and glasses should be friendlier. Unprofessional, unfriendly and why be in the service industry if you won't help guests feel welcomed. The room ventilation is super loud as if broken. I let him know by saying "hey I just want to let you guys know the ventilation is really loud and I'm thinking that's beyond its normal noise. Just thought you guys should know." Then he treated me as if I offended him or that I broke the ventilation system somehow. I was trying to be helpful letting him know. Also, when I said the breakfast price online was less than the 21 euro he quoted me, he said that wasn't his problem what I saw online. I saw 19 euro he quoted me 21. Then charged me 23 plus with tax that he hadnt even mentioned. The entire interactions were Not acceptable!!!! The room was a 3 star worthy at best. Couldn't sit at the upholstered chair bc of how nasty it is with footprints and dusts. Not the worst but definitely more like a mediocre 3 star hotel that needs work.

Christopher Tilley

4/5

8 Jul, 2023

Very nice hotel near the 3&4 underground stops and about a 25 minute walk from the center of town. The hotel has a nice bar to sit in at the end of the day and a restaurant with a reasonable selection of items on it. The breakfast is very good. The staff and very friendly and helpful. I was in room 238, a couple of minor quibbles about it. The lighting in the bathroom wasn't great for shaving. There's no plug on the right hand side of the bed and the TV channel guide in the room didn't match the channels available. Overall, a good place to stay for a trip to Cologne.

Louise Gireau

5/5

26 Jan, 2024

Utrecht

3/5

17 Dec, 2023

Dieter Rockel

5/5

5 Jan, 2024

J H Y

1/5

26 Nov, 2023

Christopher Tilley

4/5

8 Jul, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.