Mercure Jakarta Simatupang

4.5/5(6.71K Reviews) rating

4 Star Hotel locationPin

Jakarta, West Java

156

1/156

About hotel

Discover the perfect blend of comfort and luxury at Mercure Jakarta Simatupang - CHSE Certified room prices. Our 4-star hotel, located at Jl R A Kartini No 18, Lebak Bulus, Jakarta 12440, Indonesia, offers a prime location in the bustling city. From stylish and modern rooms to easy access to popular tourist destinations and major business centers, our hotel has something for everyone. Our 232 rooms are designed with your comfort in mind. Equipped with LED televisions, complimentary Wi-Fi, and minibars, our guests can relax and unwind in their own private sanctuary. Choose from a variety of room options, including deluxe and executive suites, and indulge in our lavish rainfall showers and complimentary toiletries. Whether you're here for work or pleasure, our hotel caters to all your needs. With attractions like Cilandak Town Square, Gandaria City Mall, and Ragunan Zoo just moments away, you can immerse yourself in the city's vibrant culture and rich history. Our 24-hour business center and four spacious meeting rooms are perfect for corporate events and conferences. After a long day, recharge in our outdoor or indoor pool, or maintain your fitness routine at our 24-hour fitness center. Our on-site restaurant, Biztro Graffiti, serves up delicious international cuisine, while our coffee shop offers the perfect pick-me-up. Unwind with a refreshing drink at our poolside bar or one of our two bars/lounges. Conveniently located near both Soekarno-Hatta Intl. Airport (CGK) and Halim Perdanakusuma Intl. Airport (HLP), our hotel is the ideal choice for travelers. Take advantage of our surcharge-based roundtrip airport shuttle service and free self-parking for guests with vehicles. At Mercure Jakarta Simatupang, we strive to offer affordable accommodations for all our guests. Book Mercure Jakarta Simatupang - CHSE Certified Online now and experience the best of Jakarta with us.

Highlights

• Located in the upscale neighborhood of Cilandak in Jakarta • Within 5-minute drive to Pondok Indah Mall and Pondok Indah Golf and Country Club • 4-star hotel with 232 air-conditioned rooms and modern amenities • Close proximity to popular tourist attractions such as Cilandak Town Square and Gandaria City Mall • In-room amenities include minibar, LED TV, and complimentary Wi-Fi • Outdoor and indoor pools, 24-hour fitness center for recreational activities • Ideal for both casual and business travelers • 24-hour business center and 4 meeting rooms for corporate events • Airport shuttle service available for a surcharge (24 hours) • On-site restaurant and coffee shop featuring international cuisine • Complimentary newspapers and dry cleaning/laundry services • Free self-parking for convenience • Breakfast buffet available for a fee from 6:30 AM to 10 AM.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

232

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Bell staff/porter

Designated Smoking Areas

Terrace

Concierge desk

Indoor pool

Children's Pool

Breakfast available

Coffee/tea

Airport shuttle service

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Bell staff/porter

Designated Smoking Areas

Terrace

Concierge desk

Indoor pool

Activities

Children's Pool

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses a grey water recycling system.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Protective clothing is available to guests.

Masks are compulsory at the property.

No rollaway/extra beds available.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses a grey water recycling system.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Protective clothing is available to guests.

Masks are compulsory at the property.

No rollaway/extra beds available.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Pet Policy

Pets not allowed.

₹3,981

₹4,342

8% OFF

+ ₹806 taxes / night

Earn 47 Reward Points

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₹3,981

₹4,342

8% OFF

+ ₹806 taxes / night

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Earn 47 Reward Points

Amenities

Location

Lb Bulus, Jakarta, West Java, 12440

View on Maps

Ratings & Reviews

4.5/5

6.71K Ratings

Mahmoud Bekhit

5/5

23 Jan, 2024

I had a wonderful experience at Mercure Hotel Simatupang, Jakarta. The services were top-notch, with every staff member demonstrating professionalism and kindness. The food was a delightful journey of flavors, making every meal a memorable experience. The highlight of my stay was the breakfast open buffet, where Mr. Andreas provided exceptional service that was both attentive and courteous. His dedication to ensuring guests have a pleasant dining experience is truly commendable. The overall ambiance of the hotel is welcoming and comfortable, making it a perfect choice for both leisure and business stays. Highly recommend!

Julius Alexander Wijaya

4/5

24 Jan, 2024

It's a business travel and already 2 times stayed here. This week will be the 3rd time. Things need to be improved: 1. Cleanliness in the bathroom (found small cockroaches in both of my stays) 2. Gym need to be renovated. Old machines. 3. Food variety for breakfast must be improved. 4. TV Channel quality. Very very bad.

Barbara Thomas

4/5

28 Jan, 2024

The hotel needs some updating, it’s a decent, midsize hotel, and a good location for what we needed. I wish that there were more dining options, and that housekeeping was better at replacing all items after each visit.

Paul

2/5

14 Dec, 2023

Checked in, then told the room was not ready. I just stood there as the lady who checked me in disappeared. I was expecting her to come back, after 15 minutes I asked other check in staff what was happening, they called around and told me it was going to be another 15 minutes so I sat in the lobby in their direct line of site. An hour later I'm still waiting, at no time did the other check in staff, just standing there approach me, or inform me of the room availability. At this point I may add there was 2 to 3 staff at check in who were not busy. Unless I went back to the counter and asked for an update I would still be there. You can stay down the road at the aloft south Jakarta for the same price and a much better hotel in terms of cleanliness, service and facilities.

Noah MM

4/5

4 Dec, 2023

The hotel is quiet and beautiful...the most beautiful thing about it is the restaurant and the hospitality staff in it, especially the employee Sabrina, who was very respectful and professional in her work and elegant treatment...the food was wonderful, especially the Indonesian food...as for the reception staff, the reception was not good...I felt like I was Inside a police station. Very serious no smile... Overall the hotel is nice and worth a visit again

Mahmoud Bekhit

5/5

23 Jan, 2024

Julius Alexander Wijaya

4/5

24 Jan, 2024

Barbara Thomas

4/5

28 Jan, 2024

Paul

2/5

14 Dec, 2023

Noah MM

4/5

4 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.