Mercure Santiago Centro

4.2/5(1.55K Reviews) rating

3 Star Hotel locationPin

Santiago, Santiago

1/76

About hotel

Embraced by the vibrant city of Santiago, the Mercure Santiago Centro hotel boasts an unbeatable location for guests to immerse themselves in the local culture. Located right at the heart of the bustling city, the hotel allows for easy exploration of popular attractions like the San Francisco Church and the Pontifical Catholic University of Chile. Mercure Santiago Centro's 142 modern guestrooms offer a luxurious yet affordable retreat with amenities such as lavish Tempur-Pedic beds, minibars, and LCD televisions. Stay connected with complimentary wired and wireless internet access, or unwind with cable programming. The hotel also boasts spacious private bathrooms with rainfall showerheads and complimentary toiletries for ultimate comfort. The central location of the hotel allows guests to easily access key tourist destinations like the lively Lastarria District and the historic National Archive. For those in need of relaxation, the hotel features an outdoor pool and a fully-equipped 24-hour fitness center. Business travelers can make use of the complimentary wired internet access, business center, and 8,000 square feet of conference space. After a day of exploring or business meetings, guests can indulge in international cuisine at the on-site restaurant, Amaranto, or enjoy a refreshing drink at the bar or by the pool. The hotel also offers convenient amenities such as a roundtrip airport shuttle for a fee and on-site self-parking for guests with cars. With its prime location and top-notch amenities, the Mercure Santiago Centro is the perfect choice for a comfortable and convenient stay in Santiago. Book the Mercure Santiago Centro online today and take advantage of our affordable room prices. Immerse yourself in the vibrant city of Santiago without breaking the bank. Our hotel address is Av. Libertador Bernardo O Higgins, 632, Centro, Region Metropolitana8320000, Chile. Don't miss out on this prime location and book your stay now.

Highlights

• Centrally located in Downtown Santiago, walking distance from top attractions • Rooms feature Tempur-Pedic beds and modern amenities such as free Wi-Fi and LCD TVs • Outdoor pool and 24-hour fitness center for relaxation and exercise • Airport shuttle and self-parking options available for convenience • Event space and business center for meetings and conferences • On-site restaurant serving international cuisine, and poolside and bar for drinks • Walking distance to San Francisco Church and National Archive • Close to Pontifical Catholic University of Chile and Santa Lucia Hill • Easy access to National Library of Chile and Municipal Theatre of Santiago • Less than 20 km from Santiago Intl. Airport (SCL) for convenient travel.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

142

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Smoke-free property

Snack bar

Accessible parking

Terrace

Breakfast available

Airport shuttle service

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Smoke-free property

Snack bar

Accessible parking

Terrace

Food & Beverages

Breakfast available

Services

Airport shuttle service

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher and a security system.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property..

The seasonal pool will be open from October to April..

Pool access available from 10:00 AM to 8:00 PM.

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets cannot be left unattended.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Pet max weight (per pet) in lb is 22.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher and a security system.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

We have included all charges provided to us by the property..

The seasonal pool will be open from October to April..

Pool access available from 10:00 AM to 8:00 PM.

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets cannot be left unattended.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Pet max weight (per pet) in lb is 22.

Service animals not allowed.

₹11,719

₹12,549

7% OFF

+ ₹0 taxes / night

Earn 117 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹11,719

₹12,549

7% OFF

+ ₹0 taxes / night

Update Price

Earn 117 Reward Points

Amenities

Location

Alameda Libertador Bernardo OHiggins, Santiago, Santiago, 8320000

View on Maps

Ratings & Reviews

4.2/5

1.55K Ratings

Andrew Yeow

5/5

30 Oct, 2023

Great experience. Hotel was well located to enable exploration of the city on foot. I did not purchase the breakfast but was graciously allowed to get coffee in the morning to start my day. The rooftop bar was also a great place to end the day.

Phil McC

3/5

4 Dec, 2023

This old girl is in need of a touch-up and a bit of maintenance to be honest. The main lobby is beautiful but only one working elevator for 17 floors is not acceptable. Our room, too, had issues with a running toilet. Maintenance came and "fixed it" but it had the same problem shortly afterward despite my best efforts. The whole mechanism frankly needed replaced. There was also chipped plaster and paint in the bathroom. The shower was excellent with lots of hot water and good pressure. Cannot say the same about the supplied shampoo and body wash which seemed like they were watered down as they had no lather. I have had the same issue in other Accor properties however. The final insult was the to-go breakfast on the last morning, for which i paid full price as they would not refund me when we discovered that we had to leave prior to the weekend breakfast hours. A slice of pound cake and a lukewarm cup of coffee with no milk or creamer available - frankly pathetic. The regular breakfast however was the usual Accor fare, so pretty good. Staff, however, were friendly and helpful and spoke good English. The gentleman who checked us in was particularly helpful and gave us several excellent suggestions. Location is very convenient near the subway and within walking distance of lots of great food options and nightlife. The evening doorman ensures that you can come and go in the evenings safely.

pjbriggs56

2/5

29 Dec, 2023

The hotel is reasonably clean and well located near the center of the city, the staff was friendly and courteous. However, as the husband and caregiver of my disabled wife, I have to say that the hotel is poorly equipped to accommodate disabled guests to the point of being downright dangerous. For example, the shower laked grab bars, infact there were no grab bars anywhere in the bathroom. The floors are very slick and slipper when wet. In spite of the fact that I had requested a wheelchair accessible room when we booked, we were told that none were available only upon check-in. I suspect that they simply don't have any accessible rooms. I had requested a shower chair repeatedly and finally received one the last evening of our 4 day stay. Apparently there is only one for the entire hotel and it could not be located. In the shower there was only a fixed shower nozzle and not a single washcloth available. No shower gell or soap in the shower. The shampoo dispenser was broken, Etc, etc. The bottom line is that if you or any of your travel party are disabled I would suggest staying in a newer hotel that is equipped to accommodate people with disabilities or at least one that is open and honest about their ability to to provide needed accommodations.

Andrew Yeow

5/5

30 Oct, 2023

Phil McC

3/5

4 Dec, 2023

pjbriggs56

2/5

29 Dec, 2023

Moira Popplewell

5/5

29 Jan, 2024

Brilliant location for walking distance to centre of town and metro centre. Staff were amazing nothing was too much trouble and the service was 5star.thank you so much for making our stay very enjoyable 😉

Areytex Rosa

5/5

7 Nov, 2023

We loved everything From location, Attention, Room service, cleaning, everything. Especially we liked the Attention of the Receptionist Ingebord, she help us with all of our requests with really much enthusiasm. It was a Pleasure staying there.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.