Mercure Welcome Melbourne

3.8/5(2.25K Reviews) rating

4 Star Hotel locationPin

Melbourne, Victoria

Mercure Welcome Melbourne exterior_detail

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About hotel

Experience the vibrant energy of Melbourne with a stay at the conveniently located Mercure Welcome Melbourne hotel. Boasting 330 guestrooms with modern amenities including refrigerators and LCD televisions, this hotel ensures a comfortable and hassle-free stay for all guests. Stay connected with complimentary wired and wireless internet access, and enjoy the entertainment provided by cable programming. The ensuite bathrooms are equipped with showers and hairdryers for added convenience. Nestled just a stone's throw away from Melbourne Central and only a short 10-minute stroll from Princess Theatre, this hotel is the perfect base for exploring the city's top attractions. From the bustling Queen Victoria Market to the captivating SEA LIFE Melbourne, all are within easy reach of the hotel. And with the Melbourne Airport, Melbourne Essendon Airport, and Avalon Airport only a short distance away, guests can easily arrive and depart with ease. At Mercure Welcome Melbourne, convenience is at the forefront. Take advantage of complimentary wireless internet access and concierge services during your stay. For business travelers, a well-equipped computer station and express check-out are available. Feeling hungry? Indulge in the mouth-watering local cuisine at the on-site restaurant, The Louden Kitchen Grill, then unwind in the cozy bar/lounge. For ultimate relaxation, enjoy in-room dining options. And don't miss out on the scrumptious to-go breakfast, available on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a nominal fee. Book your stay at Mercure Welcome Melbourne and discover the bustling city like never before. With endless amenities, attractions, and delectable cuisine within easy reach, this hotel is the perfect choice for a memorable Melbourne adventure. Take advantage of the affordable Mercure Welcome Melbourne room prices and book your stay online now. The hotel address, 265 Little Bourke Street, Victoria 3000, Australia, makes it easily accessible for all travelers. Let your journey begin at the Mercure Welcome Melbourne.

Highlights

• Centrally located near Melbourne Central with easy access to shops, restaurants, and attractions • Within walking distance of Princess Theatre, with popular markets and SEA LIFE Melbourne nearby • 330 guestrooms with comfortable amenities, including complimentary Wi-Fi and cable TV • Close to popular tourist spots such as Bourke Street Mall, Block Arcade, and Federation Square • Conveniently located near Melbourne Airport (23.7 km) and Essendon Airport (16.7 km) • Featured amenities include free Wi-Fi, concierge services, and a business center • On-site restaurant serving delicious local cuisine and a cozy bar/lounge for unwinding • Suitable for both casual and business travelers • A mix of luxury, boutique, and budget options to choose from • To-go breakfast served daily for a fee.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

330

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Bell staff/porter

Concierge desk

Shopping mall

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Bell staff/porter

Concierge desk

Shopping mall

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses solar energy.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Parking height restrictions apply.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses solar energy.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Parking height restrictions apply.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹7,174

₹7,692

7% OFF

+ ₹700 taxes / night

Earn 78 Reward Points

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OPTION 1

Refundable

₹7,174

₹7,692

7% OFF

+ ₹700 taxes / night

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Earn 78 Reward Points

Amenities

Location

Little Bourke St, Melbourne, Victoria, 3000

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Ratings & Reviews

3.8/5

2.25K Ratings

Melissa Ferrer

4/5

18 Jan, 2024

Room was good value for money - price point was on lower end of hotels we looked at. The room was reasonable size for the price and was clean. The staff were courteous and helpful. The room was not cleaned every night however the staff at check in informed us of this at check in so it was not a surprise. We did not book breakfast with the room - but even adding it on the morning it was good value if you have kids 12 and under who eat for free with an adult.

Ean

5/5

23 Jan, 2024

First time to Melbourne and really enjoy my stay here, it’s dead center in the central business district. Walkable distance to china town and trams and buses, very convenient. Rooms are also clean but the walls are thin, could hear the rooms next to each other. Staff were really friendly. Has cab calling service if needed. Would definitely stay here again.

Xiao Dong

1/5

30 Jan, 2024

Poorest and worst service we have ever had! Not one of but the worst. We booked a queen bed room, when checked in, the reception arranged a room at the end of corridor which we don't like, we asked if there is any else, told no. It is fine, when we went upstairs, we found it a disabled room, we don't mind, but in case that there was anyone really needs the room, we asked again if there is any other rooms and explained our concern. We also showed the booking page that there are still queen bed rooms available and there were people keep coming to check in. The reception said he would ask manager to handle, and let us to get back to room, if done the manager will contact or directly come to room to lead us to new room. Then we wait for half hour, nothing happened, we got down and saw there a new staff in reception, when we asked, she knew nothing about the case and said manager is not doing such thing for us. So the previous staff just wanted to delay us till he shifted? The poor service didn't end yet, we took that room, then in the evening, we turned on the TV, it was around 11, we saw a pop up showing on the screen asking for update, and with our remote we cannot close it or click update, so we called for help, the reception said will send someone up to help, then we wait for two hours till we slept, nothing happened, no one showed up, no following up call. Nothing. Really interesting. And the second day, we are going to check out, the check out time is 12:00, right after 12, we are packing our luggage, guess what, the staff came! so on time, and said if we don't leave in 10 minutes there will be extra charge! wow! why this time you do your job so quickly? That moment I felt like I was in a jail rather than a hotel. If you really so much want some extra charge, you should at least tell me that when check me in isn't it? Anyway, the room is not bad, but really normal and old, bit smelly for a sensitive nose, location is the only good. Service is the worst, will never book again.

John Harlow

3/5

20 Jan, 2024

Great location and that's about it. Rooms are old and the hotel has little facilities with a crowded and dreary lobby area. Breakfast is very basic and barely worth the $25 charge. We had a room on a high floor so there was little street noise. The air conditioning could not get the temperature cool enough even on moderate heat days. The bathroom is very small but the water is nice and hot.

Brenden Meek

2/5

27 Jan, 2024

Is in a good location for shopping. Room was clean but. Main room lights one didn’t work the other bulb was very dim so room was dark as window pointed into a small area in middle of buildings little sunlight. No drain in bathroom so when shower leaked floor stayed wet room only serviced every three days so floor remains wet for days. Air conditioning was also very noisy rattling and controls didn’t work properly

Melissa Ferrer

4/5

18 Jan, 2024

Ean

5/5

23 Jan, 2024

Xiao Dong

1/5

30 Jan, 2024

John Harlow

3/5

20 Jan, 2024

Brenden Meek

2/5

27 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.