Mildom City Hotel

3.4/5(118 Reviews) rating

3 Star Hotel

1/35

About hotel

Indulge in the epitome of comfort and convenience at our ideally situated hotel, located in the heart of Almaty. Welcome to our exceptional property - Mildom City Hotel, where we take pride in providing a delightful and memorable stay for all of our esteemed guests. Our prime location in the bustling Almaly District places us just a ten-minute walk from the charming Nedelka Park, perfect for a leisurely stroll or a lovely picnic with loved ones. Immerse yourself in the vibrant culture at the Almaty Opera House, located just a short distance from our magnificent hotel. With 15 uniquely designed rooms, we guarantee a personalized and welcoming atmosphere for every guest. Our cozy accommodations are equipped with modern amenities, such as minibars, LED televisions, and complimentary high-speed Wi-Fi, ensuring a comfortable and seamless stay. Enjoy a rejuvenating experience in our private bathrooms, complete with lavish rain showers and complimentary grooming essentials for your convenience. Discover the countless wonders of Almaty with our unbeatable location, with famous attractions such as the Lermontov Russian Drama Theatre, Zenkov Cathedral, and Respublika Alanghy just a stone's throw away from our luxurious property. Our strategic location also offers easy access to major landmarks, including the Kazakhstan Independence Monument and Presidential Palace, for business travelers. Spoil yourself with our complimentary services, including high-speed Wi-Fi and tour/ticket assistance, available 24/7 for your convenience. Our 24-hour reception is always at your service, and we offer premium facilities such as dry cleaning and luggage storage to ensure your stay is nothing short of extraordinary. And for those traveling by air, the Almaty International Airport is located just 18.1 km away, making transportation a breeze. Start your day with a delectable cooked-to-order breakfast, available daily from 7:00 AM to 10:00 AM, tailored to your preferences. For late-night cravings, our 24-hour room service is at your disposal. And for added convenience, we offer complimentary self-parking and a roundtrip airport shuttle for a nominal fee. Don't hesitate - book your stay at Mildom City Hotel Online now to experience the best of Almaty! Allow us to pamper you with our exceptional services and create unforgettable memories during your visit to our exquisite hotel, located at Nauryzbai Batyr Street 122, Almaty50000, Kazakhstan.

Highlights

• Located in the heart of Almaty, just 18.1 km from the airport • Close to popular tourist attractions, such as Nedelka Park and Almaty Opera House • Individually decorated guestrooms with modern amenities, including free Wi-Fi and LED TVs • On-site dining with 24-hour room service and daily cooked-to-order breakfast • Complimentary self-parking and airport shuttle available 24 hours • Catering to both casual and business travelers with amenities like tour/ticket assistance and dry cleaning services.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Banking services

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Banking services

Food & Beverages

Breakfast available

Services

Airport shuttle service

Beauty Shop/Salon

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: KZT 20000 per accommodation, per stay.

We have included all charges provided to us by the property..

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and through room service.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: KZT 20000 per accommodation, per stay.

We have included all charges provided to us by the property..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and through room service.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹4,344

₹6,056

28% OFF

+ ₹596 taxes / night

Earn 49 Reward Points

Flat ₹705.75 off included with coupon INTSTAY

Select Rooms

Deluxe Double or Twin Room, City View

248 sq.ft (23.04 sq.mt)

Smoking policy – non-smoking available

Electric kettle

Ironing facilities

Soundproof

Minibar

Desk

Shower

Free toiletries

Safe

Room Service

Blackout Curtains

Wardrobe/Closet

Coffee machine

Housekeeping - daily

Air conditioning

Slippers

Private bathroom

Hairdryer

See All

OPTION 1

Refundable

₹4,344

₹6,056

28% OFF

+ ₹596 taxes / night

Update Price

Earn 49 Reward Points

Flat ₹705.75 off included with coupon INTSTAY

Amenities

Location

Nauryzbai Batyr St, Almaty, 50000

View on Maps

Ratings & Reviews

3.4/5

118 Ratings

Ian Warner

4/5

10 Nov, 2023

I really like this place. Excellent location with lots of restaurants and bars close by. The staff are super helpful. And the bed is comfortable. All good and the WiFi seems fast and reliable.

Claire Williamson

1/5

21 Jul, 2023

Very unclean. The maid cleaned my room one day and I when I came back, there were dead bugs all over the room. There is also no security. Anyone can just walk in. The only thing they have is a good location. They provide shampoo / body wash but mine was used when I checked in :/

Onur Kagan Gocebe

2/5

28 Mar, 2023

Good location, bad and small rooms, no hygene, bugs all around, amazingly understanding and helpful receptionists. This is such a hotel that even when you call them, the receptionist or whoever was on the phone could tell you not to stay here. So we did because we were so tired. The hotel is the basement floor of a residential block. The rooms arw so small and dark that you can feel stressed even if you stay single. It would be torture for you to stay if you are two person. Plus the breakfast sucks they bring it to your room in a plastic vacuumed bag. Yıagk 🤮. No place called reception that there is only an entrance desk. No balconies to smoke or get fresh air. No common waiting room to chill. Only a corridor and rooms in both sides. I definatly do not recommend you to stay here ever.

Stephen Le Fanu

1/5

26 Sep, 2022

I booked a room at the partner hotel, Mildom Hotel, through Airbnb, but when I arrived at 1am I was told there was a double booking. I was then offered a room for double the price in this (inferior) hotel because "there was a famous singer in town and demand had gone up". I don't mind the mistake, these things happen, but I was made to feel it was my fault when it was very much their error, and I had to pay around $50 extra for this mistake, despite me booking when the price was lower. Staff were condescending and rude.

jerry kalsi

1/5

21 Apr, 2023

Too much disgusting horrible experience through the 2 days the rules are not good and the wifi also not working its basically very bad i didn't want to come here never and ever and our breakfast was included in our booking but we didn't get it and that's also a shame by the way there is a nice receptionist who's name is BOTA she's very kind hearted i would like to appreciate her i mean she's too good

Ian Warner

4/5

10 Nov, 2023

I really like this place. Excellent location with lots of restaurants and bars close by. The staff are super helpful. And the bed is comfortable. All good and the WiFi seems fast and reliable.

Claire Williamson

1/5

21 Jul, 2023

Onur Kagan Gocebe

2/5

28 Mar, 2023

Stephen Le Fanu

1/5

26 Sep, 2022

jerry kalsi

1/5

21 Apr, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.