Mizunoto

4.1/5(1.29K Reviews) rating

3 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

1/62

About hotel

Welcome to the charming ryokan of Mizunoto, located in the picturesque town of Hakone. Our warm hospitality and tranquil setting make us the perfect sanctuary for travelers seeking a peaceful retreat amidst nature's grandeur. Our address, 492-23 Kowakidani, Kanagawa2500406, Japan, is just a short stroll from the famous Hakone Kowakien Yunessun. With 94 elegant guestrooms, adorned with modern amenities such as a mini fridge and a flat-screen TV, Mizunoto offers affordable accommodations suitable for a wide range of travelers. Stay connected with complimentary Wi-Fi and pamper yourself in your private bathroom, equipped with complimentary toiletries and a hairdryer. Our attentive housekeeping staff ensures that your stay is seamless and comfortable. Immerse yourself in the breathtaking attractions of Hakone, such as the serene Chisuji Falls and the exquisite Okada Museum of Art, both within walking distance from our ryokan. For the adventurous, majestic Lake Ashi and Hakone Gora Park are just a short drive away. At Mizunoto, your comfort and wellbeing are our top priorities. Indulge in a therapeutic massage or shop for souvenirs at our onsite shopping area. Our multilingual staff is available 24/7 to cater to your every need. Craving delicious Japanese dishes? Look no further than our restaurant, serving delectable traditional meals prepared to perfection. Afterward, relax at the bar and soak up the tranquility of your surroundings. Experience an unforgettable stay in Hakone with Mizunoto, where modern amenities, exceptional service, and a serene setting collide. Book your stay online at Mizunoto room prices and enjoy the convenience of complimentary self-parking. Don't miss out on the best of Hakone - Book Mizunoto Online today!

Highlights

• Convenient location, just a 2-minute drive from Hakone Kowakien Yunessun and 9 minutes from Lake Ashi • Close proximity to popular tourist attractions such as Hakone Open Air Museum (1 km) and Hakone Shrine (7.7 km) • 94 comfortable guestrooms with modern amenities and complimentary WiFi • Onsite massages and shopping available • Perfect for both leisure and business travelers • Multilingual staff, 24-hour front desk, and luggage storage for convenience • Choice of dining options including a restaurant and bar/lounge • Luxury, boutique, and budget options available • Nearby popular destinations like Chisuji Falls (0.4 km) and Okada Museum of Art (0.4 km) • Easy access to transportation with distances displayed in kilometers from airport and railway station

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Vending machines

On-Site parking

Designated Smoking Areas

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Vending machines

On-Site parking

Designated Smoking Areas

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve access to the hot springs.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number of guests checking in varies from the number established at booking.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support false.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Disposable personal items are available in the lobby.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve access to the hot springs.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support false.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

₹50,463

₹62,347

19% OFF

+ ₹4,947 taxes / night

Earn 554 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

Suigetsunosho Japanese-Western Style Room - Non-Smoking

Smoking policy – non-smoking available

Shower

Air conditioning

Refrigerator

Room Service

Heating

Adjoining rooms

Housekeeping - daily

Toilet paper

Shampoo

Slippers

Private bathroom

Hairdryer

Bidet

See All

OPTION 1

Refundable

₹50,463

₹62,347

19% OFF

+ ₹4,947 taxes / night

Update Price

Earn 554 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Kowakudani, Hakone, Kanagawa (prefecture), 2500406

View on Maps

Ratings & Reviews

4.1/5

1.29K Ratings

Chua Jia Long

5/5

22 Nov, 2023

Felt that there was a need to address some of the strongly negative reviews for this ryokan that my partner and I saw just before heading to this resort. Price wise, we paid around 46,000 JPY directly from the Ryokans website, which is quite easy with Google translate. This gave us a better price as well as free add-ons for dinner (an excellent course of hida beef). Rooms: The property is made out of 2 buildings, one which is fairly old and a newer (more expensive) building in the ryokan, we stayed in the older building and found the room to be excellent and clean. One point was taken away as there was a rusty(?) odor in the toilet which we couldn't quite place, raised this to the reception but didn't really receive any updates and more significantly, improvement in the smell. Food: The menu was excellent and each dinner came with an hour of free-flow alcohol which was much appreciated. We stayed for 2 nights and the breakfast and different menu were slightly different which was appreciated. Onsen: There are 3 private baths and each building comes with a public onsen (which has a sauna and cold plunge). Condition was clean and the baths were decent. No true unblocked view of nature but that's to be expected with the density of ryokans in the area. Tattoo-friendly. Service: The staff (shoutout to the restaurant in particular) were friendly and pleasant and always tried their best to communicate despite my broken japanese which usually devolved into them talking into Google translate. Location: There are a couple of very good museums nearby, do your research and see what rocks your boat.

Min Sun Kim

5/5

2 Dec, 2023

This was a great place to start our first trip to Japan, instead of rushing into a big city with busy sightseeing. A relaxing place with great food, this onsen set the bar for the service and food we would get for the rest of our trip. We stayed in a high floor in the new building (they have two buildings: new building and main building). The staff is very welcoming and good at explaining everything in each building, which is easy to understand and use. We couldn't understand the heating/cooling in our room and a staff member was there to help us with a few minutes. We got the package with both breakfast and dinner included, which made things really convenient. Each meal has so many components and servings, and so many things to try. We stayed for two nights so we could try both of their "hotpot" and "BBQ" dinners, both which have numerous courses and all-you-can-drink alcohol for the first hour. BBQ dinner area doesn't quite have adequate ventilation so you'll smell smoky after, but each of them are equally delicious. Breakfast was different each day as well, and you get to warm up your fish on the grill. Main building and new building each have two onsen areas that each have at least three pools each - these areas switch genders each day so you can try them all! New building onsens were larger and more spacious, but the main building onsens were recently renovated really beautifully, have gorgeous views of a bamboo grove, and also have cold pools and dry saunas (which new building doesn't). There are also three private onsens that you can go to if their door tags are available - morning had better availability for this. There is a shuttle that will take you to and from Kowakudani station so that you don't need to walk up a hill for 15 minutes. You can leave bags both before and after check in and checkout as well. Snacks like dango and bao available from 6-7pm, late night ramen at 9 or 10pm, and iced drinks and popsicles available outside of the onsens as well. All in all, this was a wonderful home base to explore Hakone from.

Vera Dvoryak

2/5

20 Oct, 2023

Disappointing experience for the high price. I would not recommend it. We payed around €600 for one night + dinner and breakfast. The staff was super friendly and nice but didn’t speak much English. The room was decent, the public onsens were decent. However everything is fairly worn out and old. The worst part was the quality of food. Dinner was cafeteria quality with exception of the meat. The breakfast we couldn’t even eat. Could be worth it if it was in the 200-300 euro range.

Donald Lam

5/5

14 Jul, 2023

Wonderful stay with 6 people in 3 rooms. Staff were very friendly, food was superb and high quality and there were multiple onsens, both public and private. There were many free services too, like free drinks, in the lounge, dumplings, milk and coffee. The only complaint would be that the baths were very hot (42°C) and this was a bit too much for us. Loved every minute of the stay!

Victoria

1/5

9 Nov, 2023

What a huge disappointment! It’s been by far the dirtiest hotel I’ve ever stayed in. It started with an extremely old and disgustingly dirty carpet in the elevator, when we stepped into our £350 a night room I knew the game is over - the room looked like it wasn’t cleaned in months. I was so afraid of taking a shower in what I can only describe as a chamber of black mould 🤢 this is not only unsanitary but also a health hazard. Also, the food was the worst on our Japan trip. Cafeteria food is better than that! I can’t believe we went here for our honeymoon 🥺

Chua Jia Long

5/5

22 Nov, 2023

Min Sun Kim

5/5

2 Dec, 2023

Vera Dvoryak

2/5

20 Oct, 2023

Donald Lam

5/5

14 Jul, 2023

Victoria

1/5

9 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.