Moon Hotel

4.4/5(454 Reviews) rating

2 Star Hotel

1/68

About hotel

Location: With a stay at Moon Hotel , you'll be centrally located in Hanoi, within a 10-minute drive of Hoan Kiem Lake and Vietnam National University. This hotel is 2.4 mi (3.8 km) from Vietnam National Convention Center and 2.8 mi (4.5 km) from West Lake.Rooms: Make yourself at home in one of the 23 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Bathrooms have hair dryers and bathrobes. Conveniences include phones, as well as desks and separate sitting areas.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Vietnam National University - 1.3 km / 0.8 mi
Indochina Plaza Ha Noi - 1.3 km / 0.8 mi
Vietnam Museum of Ethnology - 1.4 km / 0.9 mi
Museum of Ethnology - 1.5 km / 0.9 mi
Thu Le Park - 1.7 km / 1 mi
Vietnam University of Commerce - 2 km / 1.2 mi
Keangnam Landmark Tower 72 - 2.4 km / 1.5 mi
Australian Embassy - 2.8 km / 1.8 mi
Lotte Center Hanoi - 2.9 km / 1.8 mi
The Garden Shopping Center - 3 km / 1.8 mi
Embassy of the Republic of Korea - 3 km / 1.9 mi
Vincom Center Metropolis - 3.2 km / 2 mi
Viettel Complex - 3.2 km / 2 mi
Embassy of Japan - 3.2 km / 2 mi
Vincom Tran Duy Hung - 3.3 km / 2.1 mi

The preferred airport for Moon Hotel is Noi Bai Intl. Airport (HAN) - 25.6 km / 15.9 mi

Amenities: Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and supervised childcare. This hotel also features wedding services, a television in a common area, and a reception hall.Business Amenities: Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Dining: Local cuisine breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.

Quick Facts

Check-In

12:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Smoke-free property

Concierge desk

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Smoke-free property

Concierge desk

Food & Beverages

Breakfast available

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Private host property.

No rollaway/extra beds available.

Essential workers only - NO.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Private host property.

No rollaway/extra beds available.

Essential workers only - NO.

Special check-in instructions

Pet Policy

Pets not allowed.

₹1,691

₹2,216

24% OFF

+ ₹212 taxes / night

Earn 19 Reward Points

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OPTION 1

Refundable

₹1,691

₹2,216

24% OFF

+ ₹212 taxes / night

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Earn 19 Reward Points

Amenities

Location

C_a _�ng, Hanoi, 10000

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Ratings & Reviews

4.4/5

454 Ratings

George Griffiths

5/5

22 Jan, 2024

Exceptional Stay at My Moon Hotel Hanoi! Rating: ⭐⭐⭐⭐⭐ (5/5) My Moon Hotel Hanoi exceeded expectations, earning its 5-star rating. Hannah, the receptionist, provided impeccable service, offering local insights throughout. The breakfast staff were delightful, and the diverse spread was a perfect start to each day. Notably, the hotel offers excellent value for money with comfortable accommodations. Its central location makes it a convenient hub for shopping, bars, and nightlife, adding to the overall appeal. For a memorable stay in Hanoi, My Moon Hotel is highly recommended.

Lily O'Donnell

5/5

16 Nov, 2023

I stayed at my moon hotel twice. It's a great budget hotel in walking distance of everything around old quarter. I found the staff to be helpful and responsive - especially Jenna the manager always pleasant and happy to assist. On one occasion I arrived at 4am and they unlocked the door to help me check in quickly. The breakfast was decent and you can order fresh omelette/soup in addition to the available selection on the table. The breakfast staff are very kind. There was a slight smell in the room when I first arrived but I informed the staff and they made it improve greatly. I'd stay here again. I give it 5 star for the value

himanshu tiwari

5/5

21 Jan, 2024

Staff is nice, super friendly and supportive. Food is awesome as you can enjoy unlimited buffey. Location is pretty close to every tourist attraction nearby, you can walk easily to old quarter, beer street, lake and night market.

Dharmesh Satani

1/5

20 Dec, 2023

Worst experience in hospitality. We booked way in advanced for 4 non smoking rooms. Each room was to be occupied with kids. We arrived late night and we have been given smoking rooms. It smelled very bad smoking inside ( no windows). We argued that the rooms are smoked inside, and receptionist won’t accept that, he didn’t even go inside the room to check that even if it smells or not. He sent someone to check and obviously he knew it’s smoked room still they won’t accept that its bad smell. Very rude reception. Be careful before booking. Don’t go for this garbage.. No table for telephone, near bed.

George Griffiths

5/5

22 Jan, 2024

Lily O'Donnell

5/5

16 Nov, 2023

himanshu tiwari

5/5

21 Jan, 2024

Dr. Sarveshwar Inani

5/5

15 Jan, 2024

This hotel is awesome. The people are great. Staff is very helping. The staff (Miss Hannah and Mr. Tan) guided me for the city tour. I stayed here with my family for 2 nights. The breakfast is good. Location is superb. Highly recommend.

Dharmesh Satani

1/5

20 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.