Moonshine Hotel

4.2/5(238 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

153

1/153

About hotel

Welcome to Moonshine Hotel, your ultimate choice for a convenient and centrally located stay in Playa del Carmen. Located at 1a Avenida Norte, entre 12 y 16 Centro, QROO77710 in Mexico, our prime location allows for easy access to popular attractions such as Quinta Alegría Shopping Mall, Calle Corazón, and Mamitas Beach. And with Moonshine Hotel room prices, you can enjoy the best of Playa del Carmen without breaking the bank. Our 24 air-conditioned rooms offer affordable accommodations suitable for a variety of people. Immerse yourself in the vibrant atmosphere of Playa del Carmen with Quinta Avenida just steps away and Playa del Carmen Main Beach only a 5-minute walk from our doorstep. And with amenities such as a comfortable bed, flat-screen television, complimentary wireless internet, and a shower, we ensure a comfortable and enjoyable stay for all our guests. Relax and soak up the warm sun on our rooftop terrace or take a refreshing dip in our outdoor pool. Need help planning your day? Our concierge services are at your disposal. Stay connected with complimentary wireless internet access while enjoying the outdoor picnic area. For business travelers, we offer a 24-hour front desk, luggage storage, and ATM/banking services for a smooth and productive stay. And when hunger strikes, guests can choose to dine at our on-site grocery/convenience store or enjoy room service during limited hours. With a prime location just 35.8 km away from Cozumel Intl. Airport, Moonshine Hotel is the perfect choice for both convenience and comfort. Book Moonshine Hotel online now and experience the best of Playa del Carmen at our authentic, human-composed hotel. So why wait? Book now and enjoy the perfect stay in Playa del Carmen at Moonshine Hotel.

Highlights

• 24 centrally located rooms • Steps away from Quinta Avenida and Playa del Carmen Main Beach • 0.8 km from Mamitas Beach and 1.9 km from Playa del Carmen Maritime Terminal • Boutique hotel catering to both casual and business travelers • Air-conditioned rooms with flat-screen TVs and free Wi-Fi • On-site outdoor pool, rooftop terrace, and garden • Concierge services and ATM/banking services available • Walking distance to various tourist attractions, including shopping malls and cathedrals • Only 35.8 km from Cozumel International Airport • Affordable luxury option for both leisure and business stays.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Concierge desk

Banking services

BBQ/Picnic area

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Concierge desk

Banking services

Activities

BBQ/Picnic area

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation..

Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed.

Pets allowed (no fees).

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Maximum number of pets per room 2.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation..

Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed.

Pets allowed (no fees).

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Maximum number of pets per room 2.

₹0

₹null

null% OFF

+ ₹null taxes / night

Select Rooms

OPTION 1

₹0

₹null

null% OFF

+ ₹null taxes / night

Update Price

Amenities

Location

Colonia Centro, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.2/5

238 Ratings

Tom Allender

5/5

6 Jan, 2024

Great welcome, very friendly and accommodating staff. Great value for money, we paid about 80US$ for 3 people and the room was comfortable. The bed was super big. It's also in a good location. Beware though if you're sensitive to noise, it's right next to nightclubs and at night it can be pretty noisy. Strangely enough, as I'm usually a light sleeper, it didn't bother me.

Ada Erinal

2/5

19 Nov, 2023

We had a booking for 4 nights, but we could stay only for 3 nights. Extremely humid rooms, we washed our swimming suits and towels and they literally were still very wet after 2 full days despite of being very hot during the day and then they got a very bad smell of dampness. The beds and pillows were uncomfortable, the shower head was broken so the water did not have a good pressure, nor a continuous hot water. Our room did not haveany window, so the room was dark almost always. There are 2-3 clubs nearby that play very loud (anddifferent at the same time) music until 2am, Friday they were playing music until 3am so take that intoaccount, because you hear all of them in the room until they finish playing. This is not the hotels fault, of course, but it's part of the experience of staying in this hotel. The sheets and towels were not the cleanest, but that was the least of our problem. The staff was kind, and they cleaned our room everyday. WiFi signal is very low in the room we stayed, I don't know how it is in the other rooms. The location is central but not the best one because of those clubs.

İris Erinal

2/5

19 Nov, 2023

We only lasted 3 days of our 4 night reservation. Our room, which was on the ground floor, had no windows, was airless and damp. And they have no solution for this. We couldn't stand it on the 4th day and left the hotel, but the smell of dampness traumatized me. Our clothes and everything smelled of dampness. Our bikinis never dried from the humidity and that's why they smelled so bad. We couldn't stand it anymore and left the hotel

Jorge Monte

1/5

23 Dec, 2022

Very bad experience. Unfortunately I didn't pay attention to the reviews and didn't know how noisy this hotel is. Well, I paid 8 nights and just stayed 1 since I couldn't sleep and I wasn't there for partying. If you're going to Playa for daily activities and not into parties, this is not the right place for you. I tried to talk and request at least a partial refund but they were not flexible at all. Other than this, the ventilator in my room wasn't working and the mattress was not comfortable at all. At least, Staff is nice, location is central.

Amanda Cole

2/5

10 May, 2023

Let me start off by saying the staff were absolutely amazing. Marisola was absolutely lovely as were the other staff members we spoke to. If nothing else was an issue I would be leaving a 5-star review. Now, the room itself was ok. A/C didn't work the greatest but it was cooler than the sweltering heat outside so that's something. You're only given two small (and flat) pillows which means if there are two of you, you only get 1 each. The water pressure in the shower was almost non-existent. And the door had a gap big enough that you could actually see outside. Curtains don't cover the entire window either so you may as well not expect much privacy. Onto the biggest issue. THE NOISE. There are either 2 or 3 nightclubs (hard to distinguish with all of the sound) directly beside the hotel and from 9pm until 2:30am there is nonstop LOUD music. So much so that even with earplugs in, and headphones sitting on top of them blaring white noise, I still couldn't escape it. The beat of all the competing music was vibrating my chest it was so loud. And when the clubs finally closed and the music stopped, all of the drunk clubbers then went outside and revved their engines on their cars and motorcycles nonstop for 45 minutes. When you have to get up at 5am for an early excursion this makes for absolutely no sleep. I would ONLY recommend this hotel to someone if they're looking to close the clubs down and wanted a cheap hotel to crash in afterwards.

Tom Allender

5/5

6 Jan, 2024

Ada Erinal

2/5

19 Nov, 2023

İris Erinal

2/5

19 Nov, 2023

Jorge Monte

1/5

23 Dec, 2022

Amanda Cole

2/5

10 May, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.