My Story Hotel Ouro

4.3/5(914 Reviews) rating

3 Star Hotel locationPin

Lisbon, Lisboa Region

1/95

About hotel

Located in the heart of vibrant Lisbon, nestled between the bustling streets and charming neighborhoods, lies the reimagined My Story Hotel Ouro. Our prime location allows our guests to easily access must-see landmarks like the iconic Rossio Square and the majestic Belém Tower, both a mere stone's throw away. Our 51 well-appointed and contemporary rooms boast modern amenities such as air conditioning, minibars, and flat-screen televisions. Stay connected with complimentary Wi-Fi and indulge in some entertainment with the cable programming in the comfort of your room. The fully-equipped private bathrooms feature refreshing showers, complimentary toiletries, and hairdryers for your utmost convenience. But the real allure of My Story Hotel Ouro lies in its surrounding attractions. Take a leisurely stroll to the Armazens do Chiado Mall, a mere 0.1 km away, or visit the iconic Rua Augusta Arch. The Santa Justa Elevator and Lisbon City Hall are also within easy walking distance. To make your stay here truly memorable, the hotel offers a range of convenient amenities. Enjoy complimentary Wi-Fi throughout the hotel and browse through the gift shops for souvenirs to bring back home. Need a break? Relax and catch up on your favorite shows in our common area. Business travellers can take advantage of our on-site dry cleaning/laundry services, or seek assistance from our multilingual staff. Indulge in delicious meals at our very own on-site restaurant, My Story Hotel Ouro, or unwind at the bar/lounge. Feeling peckish? Our snack bar/deli has got you covered. Start your day with a scrumptious daily buffet breakfast, available for a fee from 7:00 AM to 10:30 AM, and fuel up for a memorable day of exploring the beautiful city of Lisbon. For convenient transportation, our hotel is just 9.7 km away from the bustling Humberto Delgado Airport and has easy access to Cascais Airport. Don't miss out on experiencing the wonders of Lisbon - book your stay at My Story Hotel Ouro online now and take advantage of our affordable room prices. With our unbeatable location and impeccable services, we are the perfect choice for an unforgettable stay. Our address is Rua Áurea 1001100-063, Portugal - easily accessible for our valued guests.

Highlights

• Centrally located near Rossio Square • Luxury, boutique, and budget options available • 51 air-conditioned rooms with minibars and flat-screen TVs • Complimentary Wi-Fi and cable programming • Private bathrooms with showers and complimentary toiletries • Attractions like Commerce Square and Rua Augusta Arch within walking distance • Convenient amenities: Free Wi-Fi, gift shop, and TV in common area • Business amenities: Dry cleaning, 24-hour front desk, multilingual staff • Airport shuttle available for a surcharge • On-site restaurant and bar/lounge with buffet breakfast options • Ideal for both casual and business travelers

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Snack bar

Concierge desk

Shopping mall

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Snack bar

Concierge desk

Shopping mall

Food & Beverages

Breakfast available

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a smoke detector.

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Clean & Safe (Portugal).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

No rollaway/extra beds available.

Property does not require health documentation at check-in.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Reservation might be required for some facilities onsite.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age..

We have included all charges provided to us by the property..

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a smoke detector.

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Clean & Safe (Portugal).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

No rollaway/extra beds available.

Property does not require health documentation at check-in.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Reservation might be required for some facilities onsite.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age..

We have included all charges provided to us by the property..

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Personal protective equipment, including masks and gloves, will be available to guests.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹13,643

₹18,657

27% OFF

+ ₹728 taxes / night

Earn 143 Reward Points

Flat ₹2,053.13 off included with coupon INTSTAY

Select Rooms

Double Room

182 sq.ft (16.91 sq.mt)

Smoking policy – non-smoking available

Shower

Soundproof

Minibar

Free toiletries

Safe

Desk

Private bathroom

Hairdryer

Wheelchair

Housekeeping - daily

Air conditioning

See All

OPTION 1

Partial Refundable

₹13,643

₹18,657

27% OFF

+ ₹728 taxes / night

Update Price

Earn 143 Reward Points

Flat ₹2,053.13 off included with coupon INTSTAY

Amenities

Location

�urea, Lisbon, Lisboa Region, 1100-063

View on Maps

Ratings & Reviews

4.3/5

914 Ratings

Judith Aubin

5/5

25 Jan, 2024

Great location downtown Lisbon. Loved our communicating rooms and service was great. Our plan included breakfast but we also had dinner here and it was all good food. It was our daughter's birthday one day and we decorated the room for her - the staff were so thoughtful to leave a dessert tray and bottle of wine for us after cleaning the room! So sweet. Would highly recommend this hotel.

Craig Anderson

5/5

31 Dec, 2023

We LOVED the one night we had in Lisbon, and this room has a lot to do with it! Beautiful and clean, and very comfortable. Situated perfectly within the city. It was nice to stay in a historic building while having all the modern amenities. We would absolutely stay here again!

Stephanie

4/5

7 Jan, 2024

We stayed here for 3 nights. The room itself was a moderate size and felt okay clean. The location was really good. Close to the water and close to all the sights. There's a bus stop nearby as well and a train station. When we stayed there in September of 2023, they had construction early in the morning at 6am. It was really noisy. Other than that I loved the layout of the room. They had a table available and the bathroom was quite large. The reception was in the restaurant but they were really nice and there's a tiny area for seating. Check in went so smooth and overall would recommend it

kimberlee moore

5/5

9 Jan, 2024

I stayed here for a week in December. This is a very lovely boutique hotel centrally located to the major squares, shopping, the metro, and restaurants. Everything I needed was in walking distance. My room was nicely decorated and staff were extremely nice and responsive. Additionally, the hotel restaurant had excellent food and service. I look forward to visiting again and would stay here again.

Judith Aubin

5/5

25 Jan, 2024

Craig Anderson

5/5

31 Dec, 2023

Stephanie

4/5

7 Jan, 2024

kimberlee moore

5/5

9 Jan, 2024

Alex Printz

5/5

1 Dec, 2023

Amazing beautiful boutique hotel excellently situated in the heart of Lisbon. Close to everything, easy to get by metro or public transportation and superb conditions makes My Story, our home away from home whenever visiting Lisbon. Great breakfast and friendly stuff also 🥂🤗🙏

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.