Nairobi Serena Hotel

4.7/5(5.25K Reviews) rating

5 Star Hotel

170

1/170

About hotel

Looking for affordable Nairobi Serena Hotel room prices? Look no further! Book Nairobi Serena Hotel online for a lavish and convenient stay in the heart of Kenya. Our prime location on Kenyatta Avenue / Processional Way offers easy access to popular attractions like Uhuru Park, Central Park, and the bustling City Market. Step into our 5-star haven and experience luxury at its finest. Each of our 199 elegantly decorated guestrooms features modern amenities such as a minibar, LCD television, and complimentary Wi-Fi. Fall in love with the lavishness of our private bathrooms, complete with designer toiletries, a separate bathtub, and shower. Rest easy knowing your belongings are safe in our laptop-compatible safes, available in every room. Immerse yourself in Nairobi's vibrant culture with our central location. Explore nearby landmarks like Nairobi Gallery, go for a stroll in the beautiful Central Park, or indulge in a shopping spree at City Market. For a serene escape, pamper yourself with massages, body treatments, and facials at our extensive spa. Leisure seekers can relax by our outdoor pool, unwind in the sauna, or break a sweat in our fitness center. Nairobi Serena Hotel also caters to business travelers, with a well-equipped business center and conference space. Looking for convenience? Take advantage of our express check-out, complimentary newspapers in the lobby, and concierge services. Satisfy your cravings at our on-site Cafe Magreb Restaurant, where international cuisine awaits. Need a quick coffee fix? Stop by our coffee shop. For a refreshing drink, visit the poolside bar or one of our two bars and lounges. And don't forget to start your day off right with our delectable buffet breakfast, available daily from 6:30 AM to 9:30 AM for a nominal fee. Experience the best of Nairobi with a stay at Nairobi Serena Hotel. Our central location and opulent amenities make us the top choice for discerning travelers. And with our close proximity to Jomo Kenyatta International Airport (17km) and Nairobi's domestic airport (5km), transportation is a breeze. Enjoy complimentary self-parking on-site or opt for our roundtrip airport shuttle for a nominal fee. Elevate your Nairobi experience at Nairobi Serena Hotel. Book now and experience the ultimate in convenience and luxury.

Highlights

• Centrally located 5-star hotel near City Market • 199 individually furnished guestrooms with amenities like minibars and free wifi • Close to popular tourist attractions such as Uhuru Park and University of Nairobi • Within walking distance to Central Park and Nairobi Gallery • Spa, outdoor pool, sauna, and fitness center for relaxation and recreation • Business amenities like a business center and conference space for business travelers • On-site restaurant with international cuisine options and 24-hour room service • Easy access to airport (17km) and railway station (5km) • Complimentary newspapers and concierge services for added convenience • Budget-friendly options available for all types of travelers.

Quick Facts

Check-In

12:00 PM

Check-Out

10:00 AM

Rooms

199

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Shops and commercial services

Snack bar

Bell staff/porter

Designated Smoking Areas

Terrace

Concierge desk

Sauna

Baby Sitting / Child Services

Children's Pool

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Shops and commercial services

Snack bar

Bell staff/porter

Designated Smoking Areas

Terrace

Concierge desk

Sauna

Activities

Baby Sitting / Child Services

Children's Pool

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Contactless check-in is available.

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Contactless check-in is available.

Pet Policy

Pets not allowed.

₹13,960

₹17,719

21% OFF

+ ₹2,880 taxes / night

Earn 168 Reward Points

Flat ₹2,405.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹13,960

₹17,719

21% OFF

+ ₹2,880 taxes / night

Update Price

Earn 168 Reward Points

Flat ₹2,405.63 off included with coupon INTSTAY

Amenities

Location

Processional Way, Nairobi

View on Maps

Ratings & Reviews

4.7/5

5.25K Ratings

Sarah Jay

5/5

30 Jan, 2024

Nairobi Serena hotel is one of my happy places. I have always been very well looked after here by a friendly and professional team. The rooms are well-designed and quiet, the beds are comfy, the breakfast is fabulous and the pool is lovely. Plus the spa and gym facilities are great and they even offer aerobics/yoga/pilates classes with fantastic instructors. When I come back to Nairobi I will be coming back here.

WL LW

5/5

26 Dec, 2023

We had a great experience at Serena. The staff is personable and world class. The food in the restaurant was delicious. Room service was good. Our room was clean. Great security and wonderful location. Although the hotel is located in a busy area, you don’t notice until you are outside the gates of the hotel. During our stay, there was heavy rain and we heard what sounded like a leak, the staff gave us another room and even took great care of us to make up for the inconvenience. Management went out of their way to find us and make sure that we were pleased. Thankful for our time at the Serena. I would stay here again.

Arina

5/5

22 Oct, 2023

My experience at Nairobi Serena Hotel was truly exceptional. The hotel effortlessly combines a warm and welcoming atmosphere, perfect for both family and business. The service was impeccable, and what stood out the most was how unobtrusive and attentive the staff was. The room was pristine, elegantly designed, and exceeded all my expectations. From the cleanliness to the attention to detail, it was a memorable stay. I can't wait to return for another wonderful experience.

Sarah Jay

5/5

30 Jan, 2024

WL LW

5/5

26 Dec, 2023

Arina

5/5

22 Oct, 2023

Kirill Mikheyev

5/5

23 Dec, 2023

Good place for business visits. The hotel is very central situated, easy to connect with other parts of Nairobi. Good place to have the meetings as well. Nice service. Recommended

Waeni Ngea

5/5

30 Oct, 2023

Great venue for large events. We launched our sustainability report from frangipani, which was decorated in an environmental themed manner. The staff is very helpful and quick to take action. Snacks are good and suitable for many.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.