Napasai, A Belmond Hotel, Koh Samui

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Property follows sanitization practices of Ecolab (3rd party expert - Global).

Gap period enforced between guest stays - 24 hours.

LGBTQ friendly.

Onsite COVID-19 testing (PCR) is available.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Safety and Health Administration (Thailand).

Staff wears personal protective equipment.

Onsite COVID-19 testing (Antigen) is available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Reservations are required for onsite COVID-19 testing.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

No elevators.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines Belmond Protects (Belmond).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Minimum age for COVID-19 test requirement: 1.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Commonly-touched surfaces are cleaned with disinfectant.

Pool access available from 8:00 AM to 6:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR COVID-19 testing is available for a THB 4500 fee, and antigen/rapid COVID-19 testing is available for a THB 3000 fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC), Ecolab (3rd party expert - Global), and COVID-19 Guidelines (WHO).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.