NH Madrid Zurbano

There are 2 blocks to this hotel (one is a newer one where the gym is located and there’s an older one where the ADD is). We stayed there for 4 nights (2 nights as a group booking of 15 pax and 2 additional nights of just 2 pax). I believe most of the photos are showing the rooms in the new block as our rooms did not look quite the same. The staff mixed up our rooms even though we had sent an email to clarify our room arrangements. In the end, they still gave us one room short when our colleagues came later. On our last day, we left our luggage with the hotel after we checked out to do some last minute shopping. When we came back, the staff (an older male staff who took our luggage in the first place) insisted that he had given us the luggage tags separately when we only got one for both suitcases. When he finally brought out the other one, the tag was clearly still on and he apparently did not hand it to my friend. We pointed it out and he just rudely waved us off while speaking in Spanish. Apart from that, it was a nice enough experience. There’s a taxi stand right outside where we can easily get a car. It close to one of El Cortes Inglés departmental store which is about 10 mins walk away. There are restaurants located nearby too. I will, however, choose another hotel in the vicinity the next time I travel there and hopefully get a much more pleasant experience.

We had a pleasant stay at this hotel for a weekend. The room felt very modern with several amenities, the room was also quite spacious and we had a king-size bed. The staff were also very friendly. We didn’t try the breakfast here but there are also several cafes/brunch spots nearby - the breakfast/lunch/dinner service is through an upmarket chain which is inside the hotel lobby so definitely worth checking out, you can also get this restaurant as room service. However, not the individual hotel’s fault but the website could really do with upgrading (does not match the standard of the hotel). The website was awfully slow to load anything and the problem is you are asked to check in online in advance through the website. This involves figuring out which room to choose (different options for twin/double, view/no view and across two different buildings, with no filter options to quickly filter out the rooms you don’t want). Would be much easier to check in at the hotel and for them to give you their “best” available room - the staff know the hotel, I don’t! With the website being slow to load each time you click a new room to preview, this was quite a tedious process. However, this didn’t detract from the stay at the hotel which was very pleasant (though as would be expected for the room rate even with the very central location - there is a metro station a 2 minute walk away).