Norfolk Towers Serviced Apartments

4.4/5(261 Reviews) rating

3 Star Hotel

Norfolk Towers Serviced Apartments facade

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About hotel

Discover the vibrant and exciting city of Nairobi with a stay at Norfolk Towers Serviced Apartments. Our prime location on Kijabe Street, Nairobi100, Kenya offers easy access to top attractions and businesses, making it the perfect choice for both leisure and business travelers. Experience the city like a local with our 70 well-appointed guestrooms, designed to provide maximum comfort and convenience. Indulge in modern amenities such as refrigerators and microwaves, and stay connected with complimentary wireless internet access and 32-inch flat-screen TVs with satellite programming. After a day of exploring, unwind in our spacious showers and rejuvenate in our beautifully landscaped garden. From the University of Nairobi to the Kenya National Theatre and Nairobi National Museum, there is something for everyone here at Norfolk Towers Serviced Apartments. Take in the beauty of iconic landmarks including the Tom Mboya Statue, Jeevanjee Gardens, and American Embassy Memorial Garden, or immerse yourself in the local culture at City Market. For guests traveling on business, our hotel is in close proximity to the National Assembly Building and City Hall. Take advantage of our business amenities, including a fully-equipped business center, or let our concierge services assist you with any special requests. We also offer dry cleaning/laundry services and luggage storage for added convenience. With our strategic location near Jomo Kenyatta International Airport and Nairobi (WIL-Wilson), our hotel is easily accessible from anywhere. Let us show you the true essence of Nairobi and create unforgettable memories during your stay at Norfolk Towers Serviced Apartments. Book your affordable accommodation online today and start your adventure!

Highlights

• Centrally located in Nairobi, within 15-min drive to Nairobi National Park and University of Nairobi • 70 guestrooms with amenities such as refrigerators, microwaves, and free Wi-Fi • Close proximity to popular attractions including Kenya National Theatre (0.2 km), Nairobi National Museum (0.6 km), and City Market (1 km) • Outdoor pool and garden area for relaxation, as well as area shuttle for easy access to nearby attractions • Suitable for both casual and business travelers with laptop-compatible safes, concierge services, and dry cleaning/laundry services available • Distances: 18.1 km from Jomo Kenyatta Intl. Airport, 6.1 km from Nairobi (WIL-Wilson) Airport, and 1.6 km from Uhuru Park.

Quick Facts

Check-In

10:00 AM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Designated Smoking Areas

Concierge desk

Airport shuttle service

Transportation

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Designated Smoking Areas

Concierge desk

Services

Airport shuttle service

Transportation

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a security system.

This property is professionally cleaned.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property is professionally cleaned.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a security system.

This property is professionally cleaned.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property is professionally cleaned.

Pet Policy

Pets not allowed.

₹3,876

₹5,739

32% OFF

+ ₹789 taxes / night

Earn 46 Reward Points

Flat ₹666.38 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹3,876

₹5,739

32% OFF

+ ₹789 taxes / night

Update Price

Earn 46 Reward Points

Flat ₹666.38 off included with coupon INTSTAY

Amenities

Location

Harry Thuku Rd, Nairobi, 100

View on Maps

Ratings & Reviews

4.4/5

261 Ratings

Dylan Nderitu

2/5

21 Dec, 2023

Veryyyy i mean insanely bad wifi u go ask the reception desk they say the will send there it guy there 2days go by no one shows up u go to ask them again... they say they told it guy and he never came. Then u ask again they say they will tell the wifi provider to increase the speed while the whole hotel is using 1 wifi rooter who hotel... Which includes offices and more than 100+ ppl who need to use that internet why shouldnt they just put wifi router's in each apartment we pay 200K to get wifi that the whole block uses

Francis Butichi

5/5

21 Jan, 2024

Very clean rooms and awesome staff

Agustine kimanthi

3/5

27 Dec, 2023

A place to be any time you visit Nairobi

Dylan Nderitu

2/5

21 Dec, 2023

Francis Butichi

5/5

21 Jan, 2024

Very clean rooms and awesome staff

Agustine kimanthi

3/5

27 Dec, 2023

A place to be any time you visit Nairobi

Mr Sweden

1/5

28 Jun, 2021

+ Good security and location. - They didn’t change beddings during 2 weeks and to get new towels could take up to 3 days. - Bad Wi-Fi connection. - Overpriced appartment and they didn’t give us the room we wish from day 1 even it was available. - Several times They didn’t lock the balcony door after room cleaning.

Quinville Ochiel

5/5

21 Feb, 2023

I was given a wrong wifi password. Mosquitoes did a number on me in that room. Try and spray your rooms. But generally my stay was okay.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.