Novotel Almaty City Center

4.7/5(1.03K Reviews) rating

4 Star Hotel

Novotel Almaty City Center exterior_detail

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About hotel

Discover the vibrant city of Almaty and make your stay an exceptional one at Novotel Almaty City Center. Conveniently located on Dostyk Avenue, our 4-star hotel is just a stone's throw away from the popular National Museum of Kazakhstan and Almaty Opera House. Immerse yourself in the rich culture and heritage of the city, while indulging in the luxurious amenities of our hotel. With 190 elegant guestrooms, you can expect a comfortable and hassle-free stay at our hotel. We offer complimentary Wi-Fi and satellite programming to keep you entertained, along with other modern amenities. Looking for some relaxation? Our indoor pool and spa treatments are sure to rejuvenate your senses. Stay in shape with our 24-hour fitness center or let our concierge services help you plan your day. Feeling hungry? Our on-site restaurant, Le Resto, serves delectable dishes made with the freshest ingredients. And for those late-night cravings, we provide 24-hour room service. Relax and socialize with our guests at the bar, or catch up on some work in our modern and fully equipped business center. Planning an event? Our hotel offers 2153 square feet of flexible conference space and a team of experienced planners to ensure a successful event. And with our close proximity to Almaty International Airport, getting to and from the hotel is a breeze. At Novotel Almaty City Center, we offer affordable accommodations suitable for all types of travelers. So don't wait any longer, book your stay online now using our easy booking system. Experience the exciting and diverse city of Almaty while enjoying the comfort and luxury of our hotel. Book Novotel Almaty City Center online and take advantage of our affordable room prices.

Highlights

• Prime location in central Almaty, within walking distance of Colibri and Dostyk Plaza • Luxurious 4-star hotel with 190 guestrooms featuring minibars and free WIFI • Relax at the full-service spa and indulge in massages, body treatments, and facials • Recreational amenities include an indoor pool, sauna, and 24-hour fitness center • Ideal for business travelers with a 24-hour business center and meeting facilities • Conveniently located near popular attractions like National Museum of Kazakhstan and Almaty Opera House (1.5-2.5 km) • Short distance (8 min walk) from Geology Museum and only 17.4 km from Almaty Intl Airport • Budget-friendly option with free self-parking and a roundtrip airport shuttle (surcharge) • Enjoy a meal at the on-site restaurant or room service, with a bar for drinks in the evening • Ideal for both casual and business travelers looking for a central, comfortable stay in Almaty.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

190

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Library

Terrace

Concierge desk

Indoor pool

Sauna

Breakfast available

Airport shuttle service

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Library

Terrace

Concierge desk

Indoor pool

Sauna

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Green Key (Foundation for Environmental Education).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Maximum number of pets per room 1.

Pets allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Only dogs and cats are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Green Key (Foundation for Environmental Education).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-in and contactless check-out are available.

Pet Policy

Maximum number of pets per room 1.

Pets allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Only dogs and cats are allowed.

₹12,494

₹13,640

8% OFF

+ ₹1,428 taxes / night

Earn 139 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹12,494

₹13,640

8% OFF

+ ₹1,428 taxes / night

Update Price

Earn 139 Reward Points

Amenities

Location

Dostyk Ave, Almaty, A25D5Y3

View on Maps

Ratings & Reviews

4.7/5

1.03K Ratings

Farouq Alkamali

4/5

20 Dec, 2023

I recently had the pleasure of staying at your hotel in December, and I wanted to share my experience. First and foremost, the hospitality and professionalism of your staff were outstanding. Everyone, from the front desk to housekeeping, was courteous, helpful, and went above and beyond to ensure my stay was comfortable and enjoyable. The room was exceptionally well-maintained, offering both comfort and a great view of the city. The cleanliness standards were particularly impressive, which is something I greatly appreciate. I also appreciated the location of the hotel, which was convenient for both business and leisure activities. It allowed easy access to local attractions and business centers, making my trip both productive and enjoyable. One area for improvement could be the main electricity, which was a bit inconsistent at times. Stable main electricity is crucial for business travelers; enhancing this would make the experience flawless Overall, my stay at the Novotel Almaty City Center was a memorable one. I would definitely recommend your hotel to colleagues and friends traveling to Almaty, and I look forward to staying with you again in the future. Thank you for a wonderful experience.

ekta marwaha

5/5

29 Jan, 2024

This was our second stay at the Novotel Almaty City Centre, and while we returned after 5 years, we loved our stay here as its fuss free, comfortable, and convenient. We faced a small earthquake during our stay here and the team along with the General Managers made sure we were all comfortable, relaxed and made all arrangements that were asked from by the guests.

Natalya Evgenyeva

5/5

6 Dec, 2023

I was very lucky that I choose this hotel. Location is very convenient. Room was clean. Staff very friendly and helpful. Breakfasts were very tasty and healthy. I also went to restaurant for dinner and enjoyed. Also I recommend to use hotel gym, pool and massage.

Tim Adisa

5/5

26 Dec, 2023

Check in and general staff - excellent. Rooms - comfortable, good sleep, sustainable practices. Swimming pool & spa - very good. Managed well at busy times. Breakfast - great selection. Nice seasonal touches. Dinner - good menu selection. Food could be quicker coming out considering it wasn’t a busy period. All in all, good and comfortable stay in a great location next to Kok Tobe gondola station and off the main Dostyk street.

Farouq Alkamali

4/5

20 Dec, 2023

ekta marwaha

5/5

29 Jan, 2024

Natalya Evgenyeva

5/5

6 Dec, 2023

Tim Adisa

5/5

26 Dec, 2023

Mukesh Gupta

5/5

22 Jan, 2024

Novotel city Almaty hotel’s staff and management are really nice. They cares for the needs of their guests. Personally for me and my wife (on vacation), it is really memorable stay with Novotel. They made our special day (25th wedding anniversary) more memorable. Hotel’s team’s hospitality is upto the mark 👌👍👏👏🙏 - Mukesh Gupta- Dubai

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.