Novotel London Canary Wharf Hotel

4.4/5(2.96K Reviews) rating

4 Star Hotel locationPin

London, England

Novotel London Canary Wharf Hotel facade

167

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About hotel

Experience an unforgettable stay at the exquisite 4-star Novotel London Canary Wharf Hotel, hidden amid the bustling metropolis of London. Located in the vibrant business district of Canary Wharf, our hotel boasts a prime location near top tourist attractions and thriving financial centers. Sink into one of our 313 lavish rooms, equipped with modern amenities like flat-screen TVs, complimentary high-speed Wi-Fi, and luxurious en-suite bathrooms with rejuvenating showers. With a dazzling array of digital channels and plush bedding, you'll drift into a peaceful slumber and wake up feeling refreshed. Immerse yourself in the rich culture and breathtaking sights of London with popular landmarks such as the iconic Tower of London, the world-renowned O2 Arena, and the stunning Greenwich Park, all just moments away. Business travelers will appreciate our convenient proximity to the financial district and major airports, making their stay seamless and stress-free. Indulge in our opulent recreational facilities, including a serene indoor pool, a soothing sauna, and a top-notch fitness center. To cater to your every need, we also offer complimentary Wi-Fi and exceptional concierge services. For those on business trips, we provide exceptional features such as a well-equipped business center, express check-out, and efficient dry cleaning and laundry services. Keep connected and productive throughout your stay with our advanced facilities. Treat your taste buds to an exquisite dining experience at Canary Coffee or our on-site coffee shop. For a more intimate and private setting, enjoy 24-hour room service or savor your favorite drink at our lively bar and lounge. Start your day off right with a delectable full breakfast, available daily for a small fee. Book your stay at Novotel London Canary Wharf Hotel for unbeatable accommodation in the heart of London's bustling business district. Our hotel's address, 40 Marsh Wall, England E14 9TP, United Kingdom, is conveniently located just 7km from London City Airport. So why wait? Book Novotel London Canary Wharf Hotel online now for an unforgettable experience at affordable prices.

Highlights

• Prime location in London's Canary Wharf district • Easy access to major attractions such as Tower of London and O2 Arena • Modern and comfortable 4-star hotel with 313 air-conditioned rooms • Complimentary Wi-Fi and digital programming for entertainment • Luxurious amenities including an indoor pool, sauna, and fitness center • Convenient for both casual and business travelers • Distances from airports: 7km from London City Airport, 35.5km from Heathrow Airport, 81.3km from Gatwick Airport, 57.1km from Stansted Airport, 60.4km from Luton Airport • Within walking distance to Thames River and Cutty Sark • Close proximity to financial district and Greenwich Park • On-site dining options and 24-hour room service • Business amenities available, including a business center and dry cleaning services • Preferred airport: London City Airport (LCY)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

313

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Terrace

Concierge desk

Indoor pool

Sauna

Breakfast available

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Terrace

Concierge desk

Indoor pool

Sauna

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

₹35,315

₹39,013

9% OFF

+ ₹6,228 taxes / night

Earn 415 Reward Points

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OPTION 1

Partial Refundable

₹35,315

₹39,013

9% OFF

+ ₹6,228 taxes / night

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Earn 415 Reward Points

Amenities

Location

Marsh Wall, London, England, E14 9TP

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Ratings & Reviews

4.4/5

2.96K Ratings

Connor

5/5

18 Dec, 2023

Had a beautiful stay here. The views from your room and bar are amazing. Staff are very helpful. We went during December so the rooftop bar was booked for a works do on one of the nights. Despite this the team still did their best to squeeze us in instead of a flat no, we were offered a table for an hour, which was really appreciative. For the price we paid and what was included, as well as the location we’d definitely return.

Linda Greene

5/5

22 Jan, 2024

This hotel is gorgeous! We were up on the 15th floor and had an amazing view! My ONLY complaint is the perfume used throughout the hotel is really strong; if you have a sensitive nose/allergies it might be an issue. You do get used to it but initially it hits like a brick. We had a bit of an issue with flights/arrival time but the hotel was able to accommodate our travel hiccup Otherwise, amazing stay. We were very comfortable and hope to stay again soon!

Lauren Hughes

5/5

19 Dec, 2023

We had a lovely 2 night stay last weekend. Rooms were very modern and clean. Staff members were also very helpful and kind when our suitcase broke just before the checkout time and we were given extra time to go out and quickly buy a new one. Special mention about Akif who is part of the reception team. From the second we arrived he was lovely and really took an interest in us having a pleasant stay. We will definitely be staying here again when we're next in London.

Brian Orvis

3/5

26 Jan, 2024

I was tired on the first day of arriving and opted to dine at the hotel. I was hoping to dine in the restaurant, but was not given the opportunity and directed to the bar area. The service was slow and my order did not come as asked. The truffle mac & cheese was listed, which I ordered, as well as the pulled pork sandwich. The server brought me truffle chips and a piece of bread with a small amount of sauerkraut on the top. When I'd asked where the truffle mac & cheese was, he replied that they don't have that any longer. I was very disappointed that was not mentioned when I made the order. No concession was offered for the mistake. Additionally the bread had almost no pulled pork inside. It was dry and tasteless, so a very disappointing experience to start my stay. The breakfast was good the next day, but on Tuesday the rush in the morning made it very difficult to have any time to eat. Very long lines to get into the dining area and the lifts were terribly slow and crowed. It took over 10 minutes to get from the 38th floor to my room on the 14th. Then after getting my business belongings for the day, I waited over 10 more minutes to get the lift down and had to push my way into the lift or risk being further delayed. The room was clean, but small. There was no electric outlet in the bathroom which was inconvenient since I could not use the hairdryer in front of a mirror.

Rob “RXShorty”

5/5

28 Nov, 2023

Neat hotel. Good service and the rooms at the higher levels can have an amazing view. Rooms are clean and have all the comfort you would expect. Had some good night rest here, rooms were also quiet at night. If you need to stay at Canady Wharf this is a great hotel to stay. And don't forget to visit the top floor for your breakfast in the morning and drinks in the evening.

Connor

5/5

18 Dec, 2023

Linda Greene

5/5

22 Jan, 2024

Lauren Hughes

5/5

19 Dec, 2023

Brian Orvis

3/5

26 Jan, 2024

Rob “RXShorty”

5/5

28 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.