Novotel London ExCeL

4.3/5(2.56K Reviews) rating

4 Star Hotel locationPin

London, England

114

1/114

About hotel

Welcome to the luxurious and contemporary 4-star Novotel London ExCeL hotel, conveniently located near the ExCeL Exhibition Centre. With a national star rating from VisitEngland, you can expect exceptional quality and comfort during your visit. Our prime location in the lively Docklands region allows for easy transportation, with IFS Cloud Royal Docks Station just a stone's throw away, making it the perfect choice for both business and leisure travelers. Relax and indulge in one of our 257 opulent guestrooms, each featuring plush bedding, a well-stocked mini bar, and a state-of-the-art LCD television. Stay connected with complimentary Wi-Fi, and make use of the in-room desk and safe. Our modern bathrooms come equipped with complimentary toiletries and a hairdryer for your convenience. Enhance your stay with our extensive range of hotel amenities, including a sauna, well-equipped fitness center, and complimentary wireless Internet access. For business travelers, we offer a fully-equipped business center and conference space, ensuring a seamless and hassle-free stay. Our accommodating staff also provides excellent concierge services and complimentary newspapers in the lobby. Take advantage of our unbeatable location and explore popular nearby attractions, such as the breathtaking Royal Victoria Bridge and The Crystal. For those attending events at the ExCeL Exhibition Centre, our 4-star hotel is within walking distance. We are also conveniently situated near several airports, including London City Airport, with Heathrow and Gatwick also easily accessible. Satisfy your taste buds at our on-site restaurant, Upper Deck, serving a delicious selection of lunch and dinner options. For a refreshing drink, head to the bar, or make use of our convenient 24-hour room service. Kick off your day with a mouth-watering buffet breakfast, available daily for a small fee. Don't miss out on a luxurious and convenient stay at Novotel London ExCeL. Book your stay at Novotel London ExCeL online now and secure our affordable room prices. Our hotel offers affordable accommodations suitable for a variety of travelers, making it the perfect choice for all your needs. Our address, 7 Western Gateway, Royal Victoria Dock, EnglandE16 1AA, United Kingdom, is easily accessible, ensuring a stress-free arrival. Experience the perfect blend of comfort, convenience, and quality at Novotel London ExCeL. Book Now!

Highlights

• 4-star hotel located in London's Docklands • 257 guestrooms with minibars and LCD TVs • Complimentary Wi-Fi and cable TV • Conveniently located within walking distance to Royal Victoria Bridge, Royal Docks Station, and the Crystal • Only 0.6 km from ExCeL Exhibition Centre • Recreational amenities include sauna and fitness center • Onsite restaurant and lounge • Business travelers can take advantage of the business center and conference space • Air conditioned rooms with private bathrooms and complimentary toiletries • 24-hour room service and concierge services available • Convenient to popular attractions, such as O2 Arena, Greenwich Park, and Tower of London • Approximately 4 km from London City Airport and close to other major airports • Budget-friendly room options available for casual travelers

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

257

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Accessible parking

Terrace

Concierge desk

Banking services

Sauna

Breakfast available

Coffee/tea

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Accessible parking

Terrace

Concierge desk

Banking services

Sauna

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Green Key (Foundation for Environmental Education).

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Green Key (Foundation for Environmental Education).

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

₹11,957

₹13,094

9% OFF

+ ₹2,128 taxes / night

Earn 140 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹11,957

₹13,094

9% OFF

+ ₹2,128 taxes / night

Update Price

Earn 140 Reward Points

Amenities

Location

Royal Victoria Dock, London, England, E16 1AA

View on Maps

Ratings & Reviews

4.3/5

2.56K Ratings

Rabia Ahmed

5/5

29 Jan, 2024

I stayed her a couple of times. One of the best hotel in town. Very close to train station. Rooms very spacious with good amenities. Cleanliness in the room was just perfect. Front office and restaurant & bar staffs were really welcoming and friendly. Food & drinks were very good. Will be back soon.

Donna Moore

2/5

20 Dec, 2023

I was staying with my daughter and needed room with two beds. When we booked all that was available was room with bed & sofa bed - which we booked. When entered room - there was just queen size bed. Went back to reception to be told should have put we needed two beds in notes. Understandably hotel very busy due to horse show but having paid over £300 for a room, we would get what we booked for. Reception lady then said couldn’t move rooms but would ask housekeeping to put sofa bed in room. But you know when you have a feeling that something won’t happen. On returning to room after horse show at 11.00pm - there was no sofa bed as I don’t think the receptionist even asked as she felt it was our fault for not putting our need for two beds in notes. I went back to receptionist- the initial person who checked us in - Conrad. He was very apologetic and allowed us to change to a twin bed room on the same floor. Why this couldn’t have happened in the first place when I said we had booked a room with two beds as my 17 year old didn’t want to sleep in same bed as me and why should she when we had paid over £300 for a room with 2 beds. In our initial room I have no idea where the sofa bed would have fitted and I think the receptionist lady said it to fob us off. Conrad was very helpful and efficient in a very busy and trying evening for your staff. Please highlight this to him and give him my thanks.

Kirsty D

3/5

12 Dec, 2023

The rooms were great, clean and spacious. There were plenty of lifts and check in was easy however staff were incredibly rude to not only me ans my husband but other people in regards to parking and/or paying. Not giving clear explanations at all, one staff member we even saw hanging up the phone on someone several times trying to get assistance from the car park

simmons851

1/5

21 Jan, 2024

Nearly £300 for the pleasure of staying near event I attended New Year’s Eve. Room and furnishings were dirty, USB connections did not work and chipped crockery. Thank God I only used room to get ready in, return for a change of attire then get ready to leave. As the event finished late I was spared having to actually sleep in the bed, which I had already decided I wasn’t going to risk for fear of what I might catch. Best part of stay was showering, enjoying a decent breakfast then leaving.

Sarah S

5/5

26 Nov, 2023

Stayed here Saturday night for an awards ceremony in the excel. Location was absolutely perfect for us. Reception was quick and clear checking us in and out. Our room was clean and comfortable and the mattress was lovely and firm, so we slept really well. The bar staff were really slow in the afternoon ( Saturday around 3pm) but the night time staff were better. Would definitely stay here again.

Rabia Ahmed

5/5

29 Jan, 2024

Donna Moore

2/5

20 Dec, 2023

Kirsty D

3/5

12 Dec, 2023

simmons851

1/5

21 Jan, 2024

Sarah S

5/5

26 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.