Novotel Melbourne on Collins

4.1/5(2.18K Reviews) rating

4 Star Hotel locationPin

Melbourne, Victoria

124

1/124

About hotel

Discover a hidden jewel within the bustling city of Melbourne - Novotel Melbourne on Collins. This 4.5-star hotel offers a combination of luxury, comfort, and convenience, making it an ideal choice for all types of travelers. Its prime location on 270 Collins Street, Victoria 3000, Australia, allows guests to experience the best of Melbourne. As soon as you enter, you will be captivated by the modern and sophisticated ambiance, inviting you to unwind and relax. The 380 guestrooms are elegantly designed with all the modern amenities you could possibly need. With features like LCD televisions, refrigerators, and complimentary Wi-Fi, Novotel Melbourne ensures a comfortable stay for all. The en suite bathrooms are thoughtfully equipped with premium toiletries and hairdryers for added convenience. But that's not all - Novotel Melbourne on Collins takes pride in its location. Top tourist attractions such as SEA LIFE Melbourne and Crown Casino are within walking distance, allowing you to explore the city with ease. For those seeking a deeper understanding of Melbourne's culture, famous landmarks like Collins Street and Block Arcade are a stone's throw away. And after a day of exploring, guests can indulge in some retail therapy at Bourke Street Mall or treat themselves to a delectable meal at Hardware Lane - both mere minutes away from the hotel. Indulge in the ultimate hotel experience at Novotel Melbourne, which offers a variety of facilities and services to enhance your stay. Take a dip in the indoor pool, maintain your fitness routine at the gym, or stay connected with complimentary Wi-Fi - the hotel has got you covered. Business travelers can also enjoy the convenience of concierge services, babysitting options, and a 24-hour business center. Feeling hungry? Head over to Lane Restaurant and indulge in the best of local cuisine, followed by a refreshing drink at the bar. If you prefer a quiet night in, simply opt for 24-hour room service and dine in the comfort of your room. And for those hosting an event, Novotel Melbourne offers a range of modern venues, including a conference center, perfect for all your business and social needs. With its convenient location near the airport and top tourist spots, Novotel Melbourne on Collins guarantees a memorable stay for all guests. Easily accessible and offering affordable accommodations, Novotel Melbourne's room prices make it suitable for a wide range of travelers. Book your stay now and experience the gem that is Novotel Melbourne on Collins. Don't forget to book Novotel Melbourne on Collins online to enjoy all that this exquisite hotel has to offer.

Highlights

• 4.5-star centrally located hotel steps from Collins Street • 8-minute walk from Melbourne Central • Spacious rooms with refrigerators and LCD TVs • Complimentary Wi-Fi and satellite programming • Close proximity to popular tourist attractions: SEA LIFE Melbourne (1km) and Crown Casino (2.1km) • Indoor pool and fitness center • Babysitting services available • On-site restaurant and bar/lounge serving local cuisine • 24-hour business center and event facilities • Within walking distance of Block Arcade, Degraves Street, and Flinders Lane • Concierge services and dry cleaning/laundry services available

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

380

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Swimming Pool

Bell staff/porter

Valet parking

Concierge desk

Banking services

Indoor pool

Shopping mall

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Swimming Pool

Bell staff/porter

Valet parking

Concierge desk

Banking services

Indoor pool

Shopping mall

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Property confirms they are implementing enhanced cleaning measures.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: AUD 100 per night.

We have included all charges provided to us by the property..

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties..

Pool access available from 6 AM to 10 PM.

Children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Free in-room Wi.

Fi has a 5-device limit. Wi.

Fi in public areas is also free and has a 5-device limit..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Property confirms they are implementing enhanced cleaning measures.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: AUD 100 per night.

We have included all charges provided to us by the property..

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties..

Pool access available from 6 AM to 10 PM.

Children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Free in-room Wi.

Fi has a 5-device limit. Wi.

Fi in public areas is also free and has a 5-device limit..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹23,874

₹24,853

4% OFF

+ ₹2,422 taxes / night

Earn 262 Reward Points

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OPTION 1

Refundable

₹23,874

₹24,853

4% OFF

+ ₹2,422 taxes / night

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Earn 262 Reward Points

Amenities

Location

Collins St, Melbourne, Victoria, 3000

View on Maps

Ratings & Reviews

4.1/5

2.18K Ratings

TK Studio

4/5

17 Jan, 2024

Great location in the middle of The city. Concierge and front desk staff were all good to work with. A nice mix of professionalism and fun/ humour. We had a family room (two children, one parent and one grand parent). Every thought it was a spacious. The rooms are fine (a little dated) but most importantly it is clean with a floor I'm happy to walk bare foot on (bare foot test passed). Nice gym and pool (medium size)

Jessie Reid

2/5

9 Jan, 2024

Location and staff were amazing. The lobby area was fresh, modern & clean but that didn’t extend to the rooms. We had booked for 1 night for 2 adults & 1 child. Only two towels were provided, no spares in cupboards even though I had requested for a towel each on the booking. When we arrived in the room I immediately noticed food crumbs across the desk & suitcase bench like the cleaners had forgotten to wipe surfaces. After returning after dinner (late) we went to shower and found the mechanism to change from bath tap to shower was broken, making it difficult to have a shower. We also found that the body wash bottle was completely empty & no other soaps were provided besides the hand wash on the other side of the bathroom that couldn’t be moved. The refillable shower bottles had not been cleaned and the shower head was caked in white build up that could be scratched off, making me doubt if the shower was even cleaned at all - made me feel less than hygienic. Hairdryer did not work & we were given coffee pods but no coffee machine. When checking out I was told that I was charged the bond twice. Only 1 bond has been returned. I’ve called multiple times requesting receipts and still nothing has been emailed. Was left feeling disappointed.

Gregory Bowman

5/5

4 Jan, 2024

An excellent mid city hotel central to everything. Our room was a junior suite, very spacious, excellent linen and bed. Service was also excellent. Valet parking recommended at extra cost. In house restaurant food was first class quality. Great friendly table service. We have stayed here before and enjoyed the facilities, pool,gym.

The Whisky Company

4/5

29 Jan, 2024

A very well located Hotel in the heart of Collins Street. Access for check in was difficult as the car park was hard to access and also the street parking at the hotel was minimal. Checked in with the friendly staff. Booking was incorrect as late check out that we had paid for was not included. The staff member gave us it as complimentary with no fuss. The rooms were spacious and clean with ample room for the family. Found the rooms comfortable and cosy. All items in room worked well. The room seemed updated or at least kept well. Dinner was nice and room service was fast and efficient. Dirty tray at door remained there the following day past 12 noon. Made the hallway look dirty. Breakfast was great and the staff extremely friendly and helpful. Food delicious, highlight of the hotel. Used the pool which was outdated. Broken tiles on pool floor, spa did not operate. Pool was cloudy. Bit disappointing. It was like an after thought and didn't looked well maintained. Checkout was fast and efficient with friendly helpful staff.

Rieska Prasetyo

5/5

29 Dec, 2023

We had an incredible stay at your hotel! The location was simply unbeatable; being in the heart of everything made our trip effortless. With hundreds of restaurants nearby, Flinders Station a mere 5-minute walk away, and a supermarket just 3 minutes from the hotel, convenience was at our fingertips. The staff were incredibly friendly, making us feel welcomed and valued throughout our stay. The cleanliness of the rooms exceeded our expectations, ensuring a comfortable and relaxing environment. Even though the swimming pool was small, it was perfect for keeping our two young kids entertained. The addition of the small spa was a delightful touch, allowing us to unwind while the kids had a blast. Thank you for an amazing experience—we'll definitely be returning and recommending your hotel to friends and family!

TK Studio

4/5

17 Jan, 2024

Jessie Reid

2/5

9 Jan, 2024

Gregory Bowman

5/5

4 Jan, 2024

The Whisky Company

4/5

29 Jan, 2024

Rieska Prasetyo

5/5

29 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.